Ricoh fax3900l User Manual page 464

Troubleshooting
Message
[FAX command error]
Bad command.
[FAX command error]
Bad parameter.
[Application Error]
Cannot restore using
the specified backup
file.
[Application Error] You
specified an invalid
backup file.
[Network error] Could
not connect to speci-
fied host.
6
[Network error] Con-
nection error.
92
Causes and Recommended Actions
• The command you are trying to use cannot be processed by NIC
FAX. Check that you are inputting the command correctly.
• The connected fax machine is not supported by this version of NIC
FAX Monitor. Install the correct version of software.
• The command you are trying to use cannot be processed by NIC
FAX. Check that you are inputting the command correctly.
• The connected fax machine is not supported by this version of NIC
FAX Monitor. Install the correct version of software.
• The backup file you specified is not a NIC FAX restoring memory
data. Specify a proper backup file.
• The backup file you specified is not a backup file. Specify a proper
backup file. P.81
• Confirm that the NIC FAX host name or IP address is set correctly.
P.24
• Confirm that NIC FAX is turned on.
• Confirm that the LAN cable is correctly connected to NIC FAX.
P.4
• Confirm that the IP address and subnet mask are set correctly on
NIC FAX. P.25
• Confirm that TCP/IP protocols are installed on the PC where NIC
FAX Monitor is installed.
• Confirm that the DNS (Domain Name System) server settings on the
PC where NIC FAX Monitor is installed are correct.
• Confirm that NIC FAX is registered on the DNS server.
• When NIC FAX is not on the same network, confirm that the settings
of the PC where NIC FAX Monitor is installed and those on the NIC
FAX gateway are correct.
• Contact your network administrator.
• The Energy Saving mode on the PC is activated. Turn off the Energy
Saving mode.
• Check the access control and access mask settings.
• Confirm that the NIC FAX host name or IP address is set correctly.
P.24
• Confirm that NIC FAX is turned on.
• Confirm that the LAN cable is correctly connected to NIC FAX.
P.4
• Confirm that the IP address and subnet mask are set correctly on
NIC FAX. P.25
• Confirm that the DNS (Domain Name System) server settings on the
PC where NIC FAX Monitor is installed are correct.
• Contact your network administrator.
P.81
P.25