Chapter 4 Controller Problems Troubleshooting
4.11 Unable to upgrade scanner firmware error
The following error screen may be displayed on the panel when the Printer starts.
The error above is displayed when the scanner firmware has been damaged because the
Printer has been turned off during firmware upgrade or other cause.
If the error above has occurred, perform the following to solve the problem.
(1) Connect the USB drive for upgrade to the ARC board.
(2) Press the Upgrade button on the error screen.
(3) The Upgrade screen is displayed. Perform the upgrade process.
(4) See 1.6.4 Upgrading Using the USB Drive (from the operation panel) for details on how
to upgrade the firmware on the Upgrade screen.
(5) After the upgrade process has finished, restart the Printer.
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