How To Acquire Information When A Problem Occurs - Oki LP-1040 Maintenance Manual

1.9

How to Acquire Information When a Problem Occurs

Through Chapters 4 to 8, troubleshooting for each unit is described. However, a problem that
cannot be resolved immediately may sometimes arise.
In such cases, use one of the two procedures below to acquire information from the printer on
which the problem occurred. This information may be used later on to analyze the problem.
<Save to a USB memory from the operation panel >
See (6) Maintenance information output in 2.5 Technician Menu Functions.
<Save to a computer from a Web browser>
Access the Printer from a Web browser.
Acquire the information below in order.
(1) Error log
Select Open Maintenance -> 2.Log acquisition.
Click the Error log link to save the file.
* The download will start several minutes after you click the link.
(2) Maintenance information
Select Open Maintenance -> 5.Maintenance information acquisition.
Click the Execute button for Maintenance information acquisition (TXT).
* The download will start several minutes after you click the link.
(3) Diagnostic data
Select Open Maintenance -> 5.Maintenance information acquisition.
Click the Execute button for Diagnostic data acquisition.
* The download may start several minutes after you click the Execute button.
* The following data items without the passwords are obtained through diagnostic data
acquisition.
The downloaded file is encrypted.
- All settings
- Error log
- Job log
- Authentication log
- Engine log
- Operation log
- Engine information
Chapter 1 Maintenance Work Process Overview
1-23