Ricoh MP C307 Field Service Manual page 1118

3.Troubleshooting
Code
15- Receive Timeout
17
15- Incomplete Mail Received
18
15- Final Destination for Transfer Request
31 Reception Format Error
15- Send/Delivery Destination Error
39
15- SMTP Receive Error
41
15- Off Ramp Gateway Error
42
15- Address Format Error
43
15- Addresses Over
44
15- Attachment File Format Error
61
15- TIFF File Compatibility Error
62
15- TIFF Parameter Error
63
15- TIFF Decompression Error
64
36
Meaning Suggested Cause/Action
• May occur during manual receiving only because the
network is not operating correctly.
• Only one portion of the mail was received.
• The format of the final destination for the transfer
request was incorrect.
The transmission cannot be delivered to the final
destination:
• Destination file format is incorrect.
• Could not create the destination for the file
transmission.
• Reception rejected because the transaction exceeded
the limit for the "Auth. E-mail RX" setting.
• The delivery destination address was specified with
Off Ramp Gateway OFF.
• Format error in the address of the Off Ramp Gateway.
• The number of addresses for the Off Ramp Gateway
exceeded the limit of 30.
• The attached file is not TIFF format.
Could not receive transmission due to:
• Resolution error
• Image of resolution greater than 200 dpi without
extended memory.
• Resolution is not supported.
• Page size error
• The page size was larger than A3.
• Compression error
• File was compressed with other than MH, MR, or
MMR.
The TIFF file sent as the attachment could not be received
because the TIFF header is incorrect:
• The TIFF file attachment is a type not supported.
• The TIFF file attachment is corrupted.
• Software error.
The file received as an attachment caused the TIFF
decompression error: