Ricoh MP C307 Field Service Manual page 1112

3.Troubleshooting
Code
6-10 G3 ECM - error frames still received at
the other end after all communication
attempts at 2400 bps
6-21 V.21 flag detected during high speed
modem communication
6-22 The machine resets the sequence because
of an abnormal handshake in the V.34
control channel
6-99 V.21 signal not stopped within 6 s
9-30 HDD write error
9-31 HDD control error
9-32 HDD read error
9-33 HDD fatal error
13- SIP user name registration error
17
13- SIP server access error
18
13- SIP authentication error
24
13- Network I/F setting error
25
13- Network I/F setting error at power on
26
13- IP address setting error
27
14- SMTP Send Error
00
14- SMTP Connection Failed
01
30
Meaning Suggested Cause/Action
• Check for line noise.
• Adjust the tx level (use NCU parameter 01 or the
dedicated tx parameter for that address).
• Check the line connection.
• Defective remote terminal.
• The other terminal may be defective or incompatible.
• Check for line noise.
• If the same error occurs frequently, replace the FCU.
• Defective remote terminal.
• Replace the FCU.
• Check the connection of the HDD.
• If the problem persists, replace the HDD and/or
harness.
• Double registration of the SIP user name.
• Capacity for user-name registration in the SIP server
is not sufficient.
• Incorrect initial setting for the SIP server.
• Defective SIP server.
• Registered password in the device does not match the
password in the SIP server.
• IPV4 is not active in the active protocol setting.
IP address of the device is not registered.
•
• Active protocol setting does not match the I/F setting
for SIP server.
• IP address of the device is not registered.
• IP address of the device is not registered.
• Error occurred during sending to the SMTP server.
Occurs for any error other than 14-01 to 16. For
example, the mail address of the system administrator
is not registered.
• Failed to connect to the SMTP server (timeout)
because the server could not be found.
• The PC is not ready to transfer files.
• SMTP server not functioning correctly.