Ricoh MP C307 Field Service Manual page 1074

4.Troubleshooting
Error
code
103 License error (for example, the product key was keyed in wrongly)
215 Dependency check error
Displayed when the control panel firmware version does not meet the installation requirement of the
application.
Example: The firmware version of the control panel is 1.02 and you attempted to install an
application that requires firmware version 1.03.
20X Other errors
Example of an error code display
•
An additional 3-digit code may be displayed to indicate the details.
Example: 101-805
Errors that occur during remote (batch file) update
When the update is completed, a result report file (install_result_yyyymmddhhmm.txt) is created in the same
folder as the batch file.
The result report file shows the IP address of the MFP and whether the update process was successful or not.
"yyyymmddhhmm" shows the date and time according to the clock of the MFP.
Result
Succeed
Failed
Not connected
Can't get result
Example of a result report file
•
Name: install_result_201512041005.txt
•
Contents:
192.168.0.100: Successful
58
Updated the machine successfully.
Failed to update the machine. An error code follows.
Failed to connect to the machine.
Failed to obtain the result (occurs only with firmware updates).
Explanation
Explanation