Ricoh MP C307 Field Service Manual page 1115

Code
14- Maximum Division Number Error
16
14- Incorrect Ticket
17
14- Access to MCS File Error
18
14- SMTP Authentication Error
20
14- Transmission error of S/MIME
21
14- MCS File Creation Failed
30
14- UFS File Creation Failed
31
14- Cancelled the Mail Due to Error Detected
32 by NFAX
14- No Mail Address For the Machine
33
14- Address designated in the domain for
34 SMTP sending does not exist
14- Mail Job Task Error
Meaning Suggested Cause/Action
• Update the software because of the defective
software.
• When a mail is divided for the mail transmission and
the division number of a mail are more than the
specified number, the mail transmission is interrupted.
• Update the software because of the defective
software.
• Update the software because of the defective
software.
• The access to MCS file is denied due to the no
permission of access.
• Update the software because of the defective
software.
• Make sure that the administrator's e-mail address is
the same as the SMTP authentication address or POP
before SMTP address.
• Register the correct user certificate and device
certificate.
Failed to create the MCS file because:
• The number of files created with other applications on
the Document Server has exceeded the limit.
• HDD is full or not operating correctly.
• Software error.
UFS file could not be created:
• Not enough space in UFS area to handle both Scan-
to-Email and IFAX transmission.
• HDD full or not operating correctly.
• Software error.
• Error detected with NFAX and send was cancelled
due to a software error.
• Neither the mail address of the machine nor the mail
address of the network administrator is registered.
• Operational error in normal mail sending or direct
SMTP sending.
• Check the address selected in the address book for
SMTP sending.
• Check the domain selection.
Due to an FCU mail job task error, the send was cancelled:
3.Troubleshooting
33