Ricoh MP C307 Field Service Manual page 1076

4.Troubleshooting
Error codes recorded in the Access Log
Error Error name
code
49 fwu-prohibit
60 other:E60
62 other:E62
221 terminate-fail
222 signature-
invalid
223 machine-busy
224 capacity-lack
225 download-fail
226 dependency-
check-fail
227 license-invalid
60
Explanation
Firmware update is prohibited.
The HDD cannot be used.
The structure of the application or
control panel firmware in the package is
invalid.
Failed to terminate an application when
attempting to update or uninstall it.
Failed to verify the signature attached to
the application or firmware.
Failed to execute installation because
another function was being used on the
MFP.
The storage capacity is not enough.
The product ID is incorrect.
The control panel does not meet the
installation requirements of the
application.
There are no remaining licenses. The
product key that you are trying to use has
already been activated for another
device.
An invalid product key was used to issue
the license.
The number of licenses issued has
exceeded the limit.
Solution
Enable firmware update, and repeat the
procedure.
•
Turn the main power OFF and ON,
and then repeat the procedure.
•
If the HDD is damaged, replace it.
Prepare a valid package file.
•
If a job is under way in the target
application, wait until the job is
finished, and then repeat the
procedure.
•
Turn the main power OFF and ON,
and then repeat the procedure.
Repeat the procedure using a valid
signature.
•
Wait a while and repeat the
procedure.
•
Turn the main power OFF and ON,
and then repeat the procedure.
•
Reduce the number of applications
to be installed.
•
Uninstall unnecessary applications.
Use a correct product key.
Check the installation requirements of
the application. Update the control
panel as necessary.
Use an unused product key to activate
the application.
Update the application using an
activated product key.
Deactivate the application, and then
activate it again.