Ricoh MP C307 Field Service Manual page 1116

3.Troubleshooting
Code
50
14- UCS Destination Download Error
51
14- Send Cancel Failed
60
14- Notification Mail Send Failed for All
61 Destinations
14- Transmission Error due to the existence
62 of zero line page
14- Fax Communication Unit: Transmission
63 Error
34
Meaning Suggested Cause/Action
• Address book was being edited during creation of the
notification mail.
• Software error.
Not even one return notification can be downloaded:
• The address book was being edited.
• The number for the specified destination does not
exist (it was deleted or edited after the job was
created).
• The cancel operation by the user failed to cancel the
send operation.
• All addresses for return notification mail failed.
• When the 0 line page exists in received pages with G3
communication, the transmission is interrupted.
Check the followings.
• Name of SMTP server
• Port number of SMTP
• DNS setting
• Server name (FTP)
• Path name (computer name and shared folder name at
SMTP/ NCP)
• Active protocol setting (Netware/ NCP)
NW flame type (NCP)
•
• Log-on mode (NDS tree/ bindery)
Check the SMTP server.
• Check if the SMTP server works normally and is
connected to the network.
• Check if the settings of the SMTP are correct.
Check the DNS server.
• Check if the DNS server works normally and is
connected to the network.
• Check if the settings of the DNS server are correct.
Check the network.
• Check if the LAN works normally.
• Check if the no firewall exists.
Check the destination folder for the data transfer.
• Check if the destination folder works normally.
• Check if the settings of the destination folder are