Troubleshooting A Portable; Troubleshooting A Base Station - Nortel Meridian Companion Installation And Maintenance Manual

Troubleshooting a portable

Troubleshooting a Base Station

P0725810 Issue 3.0
When there is a problem with a portable, follow these steps:
1. Make sure the portable is compatible with the COMPANION
200 system.
2. Verify that the portable is ON and that the battery is not low.
3. Establish a radio connection to get a dial tone (ensure that the
portable's twinned desk telephone [if any] is idle).
4. If no dial tone is present:
a. Verify that the dialtone is available from the host.
b. The portable may not be registered. Try to register the
portable again (see your COMPANION 200 Portable
Telephone Registration Instructions).
5. Check that the portable is using the correct registration slot.
6. Verify that the portable has been assigned the correct line
number by calling it from another telephone.
7. Verify that the line to which the portable is registered is properly
connected, and that it is idle (see "Checking the state of a port"
in the Maintenance section).
To troubleshoot a Base Station, follow these steps:
1. Verify that the green light is ON.
2. Verify that the red light is not solid.
A solid red light indicates that both radios on the Base Station
are busy, that the Controller is downloading data to the Base
Stations, or that one or both radios have not been assigned to a
cell.
3. Verify that the red light is not flashing.
The red light flashes for about 15 seconds when a Base Station
is powered up. This is normal. If the red light continues to flash,
it indicates that one of the following problems may exist:
a. The Controller or Base Station Module is not ON.
b. The Base Station is not connected to the Controller or Base
Station Module.
c. The wiring to the Base Station is not correct.
COMPANION 200 Installation and Maintenance Guide
Troubleshooting 136