Nortel Meridian Installation And Administration Manual
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Nortel Meridian Installation And Administration Manual

Nortel Meridian Installation And Administration Manual

Meridian digital telephone ip adapter
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555-8421-211
Meridian Digital Telephone IP Adapter
Installation and Administration Guide
Product release 1.3
Standard 1.1
October 2001

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  • Page 1 555-8421-211 Meridian Digital Telephone IP Adapter Installation and Administration Guide Product release 1.3 Standard 1.1 October 2001...
  • Page 3 Copyright © 2001 Nortel Networks, All Rights Reserved. Printed in Canada. All information contained in this document is subject to change without notice. Nortel Networks reserves the right to make changes to equipment design or program components, as progress in engineering, manufacturing methods, or other circumstances may warrant.
  • Page 5 October 2001 Publication history Publication history October 2001 This is the Standard 1.1 issue of the Meridian Digital Telephone IP Adapter Installation and Administration Guide (NTP 555-8421-211). This document provides product descriptions, planning, installation, configuration, administration, and troubleshooting information for the Remote Office Product release 1.3 of the Meridian Digital...
  • Page 6 Publication history Standard 1.1 Meridian Digital Telephone IP Adapter Installation and Administration Guide...

  • Page 7: Table Of Contents

    Skills you need ..........xviii Nortel Networks product knowledge ......xviii Telecommunications knowledge.
  • Page 8 10BaseT Ethernet interface ....... . . 11 How Meridian Digital Telephone IP Adapter units work....12 Outgoing call process .
  • Page 9 IP Adapter circuit card........47 Installing the Meridian Digital Telephone External IP Adapter unit ..48 Installing the Meridian Digital Telephone External IP Adapter unit on a desk.
  • Page 10 Before you begin..........82 Meridian Digital Telephone IP Adapter unit system configuration ..83 Configuring the system settings .
  • Page 11 Changing the number of display logs retained by the Meridian Digital Telephone IP Adapter unit ....120 Clear logs..........121 Statistics screens .
  • Page 12 Identifying why a problem occurred ......150 Meridian Digital Telephone IP Adapter unit LEDs ....152 Digital telephone.

  • Page 13: Connection Pin-Out Tables

    Party lines ..........187 Fields Index Index Meridian Digital Telephone IP Adapter Installation and Administration Guide xiii...
  • Page 14 Contents Standard 1.1 Meridian Digital Telephone IP Adapter Installation and Administration Guide...

  • Page 15: About This Document

    Preface About this document In this preface About this guide Product overview xvii Skills you need xviii Conventions used in this guide Related information products xxii Meridian Digital Telephone IP Adapter Installation and Administration Guide...

  • Page 16: About This Guide

    How to use this guide This guide provides step by step procedures for installing, configuring, and managing the Meridian Digital Telephone IP Adapter unit as a part of your remote services network. Review this guide before beginning Meridian Digital Telephone IP Adapter unit installation and configuration.

  • Page 17: Product Overview

    Meridian Digital Telephone IP Adapter unit. The Meridian Digital Telephone IP Adapter unit allows your remote site to access a Reach Line Card (RLC) installed in the host PBX. A properly completed installation supplies your remote location with the full host PBX and.

  • Page 18: Skills You Need

    About this document Standard 1.1 Skills you need Knowledge of, or experience with, the following PC concepts as appropriate to your network is helpful when administering a Meridian Digital Telephone IP Adapter unit: Microsoft Windows software installation network configuration Nortel Networks product knowledge...

  • Page 19: Data Networking Knowledge

    (Layer 2 of the OSI model) — IP protocol — routing network (Layer 3 of the OSI model) — addressing — traffic analysis and provisioning — configuration Voice over IP concepts Meridian Digital Telephone IP Adapter Installation and Administration Guide...

  • Page 20: Conventions Used In This Guide

    The procedure for displaying the screen that you need depends on if you are: performing an online configuration (connected to a node by Telnet) performing an offline configuration (not connected to a node) Meridian Digital Telephone IP Adapter Installation and Administration Guide...

  • Page 21: Pbx Terminology

    In the left pane, click on the plus sign (+) beside Configuration Manager to expand the node list. Click on IP Configuration. Result: The IP Configuration property sheet for the Meridian Digital Telephone IP Adapter unit displays in the right pane. PBX terminology Throughout this guide, the term “host PBX”...

  • Page 22: Related Information Products

    About this document Standard 1.1 Related information products This section lists sources for additional information related to the Meridian Digital Telephone IP Adapter unit. You can order printed documentation and the CD-ROM from your Nortel Networks distributor. You can also download the documentation in Portable Document Format (PDF) from the Nortel Networks website.

  • Page 23: Cd-Rom

    Remote Office 911x series units. CD-ROM A Remote Office Product CD-ROM is available containing the documentation in Portable Document Format (PDF), firmware, and Configuration Manager software. Meridian Digital Telephone IP Adapter Installation and Administration Guide xxiii...
  • Page 24 About this document Standard 1.1 xxiv Meridian Digital Telephone IP Adapter Installation and Administration Guide...

  • Page 25: Meridian Digital Telephone Ip Adapter Description

    Meridian Digital Telephone IP Adapter description In this chapter Product Introduction Hardware description Connection options How Meridian Digital Telephone IP Adapter units work System security Telephones Online/Offline Table Emergency service number Configuration Manager Power requirements Meridian Digital Telephone IP Adapter Installation and Administration Guide...

  • Page 26: Product Introduction

    Meridian Digital Telephone IP Adapter functionality. Meridian Digital Telephone Internal IP Adapter circuit card The Meridian Digital Telephone Internal IP Adapter circuit card fits in the base of a Meridian digital telephone set. The circuit card relays voice and signaling information between the digital telephone connected at your office and the RLC installed on the host PBX using the Internet Protocol (IP) network.

  • Page 27: Meridian Digital Telephone External Ip Adapter Unit

    Meridian Digital Telephone IP Adapter description Meridian Digital Telephone External IP Adapter unit The Meridian Digital Telephone External IP Adapter unit connects to the telephone set line cord of the digital telephone with a standard RJ-11 connector. The unit relays voice and signaling information between your digital telephone at a remote location and the RLC installed in the host PBX over the IP network.

  • Page 28: Configuration - Device And Software

    Meridian Digital Telephone IP Adapter description Standard 1.1 Configuration - Device and Software To make the Meridian Digital Telephone IP Adapter unit operational, some configuration is required. You can use the following tools to configure the Meridian Digital Telephone IP Adapter unit:...

  • Page 29: Hardware Description

    Internet Access Devices (IAD) for the Meridian Digital Telephone IP Adapter units. Meridian Digital Telephone IP Adapter unit LEDs The operational status of the Meridian Digital Telephone IP Adapter unit is indicated by LEDs mounted on the following: telephone set footstand for the Meridian Digital Telephone Internal IP...

  • Page 30: Meridian Digital Telephone Ip Adapter Unit Led Display Diagrams

    Meridian Digital Telephone IP Adapter description Standard 1.1 Meridian Digital Telephone IP Adapter unit LED display diagrams Meridian Digital Telephone IP Adapter circuit card Power G016 Meridian Digital Telephone IP Adapter unit Front view LEDs Power TX RX G101489IP Meridian Digital Telephone IP Adapter Installation and Administration Guide...

  • Page 31: Meridian Digital Telephone Internal Ip Adapter Circuit Card

    RJ-11 connector (labeled LINE) for an analog connection to the PSTN This connector is not used for the Meridian Digital Telephone Internal IP Adapter circuit card. a male RJ-11 connector on an approximately six-inch TCM cable for the connection between the circuit card and the digital telephone.

  • Page 32: Internal Ip Adapter Circuit Card

    Universal power supply support - Meridian Digital Telephone Internal IP Adapter circuit card The Meridian Digital Telephone Internal IP Adapter circuit card requires a .5A/ 24V power supply. To order the power supply from your Nortel Networks distributor, request part number NTDR91xx. (The “xx” represents the vintage and can vary.) The design of this power supply, shown in the following...

  • Page 33: External Ip Adapter Unit

    Universal power supply support - Meridian Digital Telephone External IP Adapter unit The Meridian Digital Telephone External IP Adapter unit requires a .5A/24V power supply. To order the power supply from your Nortel Networks distributor, request part number NTDR91xx. (The “xx” represents the vintage and can vary.) The design of this power supply, shown in the following illustration, accommodates North American, British (U.K.), and European standards.

  • Page 34: Internet Access Device Description

    Internet Access Device description If you are using a 10BaseT Ethernet LAN at the remote site, you can connect the Meridian Digital Telephone IP Adapter unit to any high-speed Internet Access device. The following are some commonly-used devices: ISDN Basic Rate Interface (BRI) router A BRI router is designed to send voice and data traffic across an ISDN line.

  • Page 35: Connection Options

    Meridian Digital Telephone IP Adapter description Connection options Communications between the Meridian Digital Telephone IP Adapter unit in your office and the host PBX takes place using 10BaseT Ethernet interface to an Internet Access Device (IAD) on a corporate wide area network (WAN). This section provides a description of this connection.

  • Page 36: How Meridian Digital Telephone Ip Adapter Units Work

    Standard 1.1 How Meridian Digital Telephone IP Adapter units work There are two major components to the Meridian Digital Telephone IP Adapter units. They are: the Meridian Digital Telephone Internal or External IP Adapter circuit card or unit located at the remote office...

  • Page 37: Outgoing Call Process

    14. Incoming call process When someone places a call through the host PBX to a Meridian Digital Telephone IP Adapter unit, the RLC connects to the remote unit. The host PBX then completes the call normally. If the RLC cannot establish a connection, the call rings until the host PBX forwards the call to voice mail.

  • Page 38: Call Scenario 1: Host-Controlled-Corporate Internal Call

    Meridian Digital Telephone Meridian Digital Telephone External IP Adapter unit Internal IP Adapter circuit card Digital telephone Ethernet Corporate Internet Internet Access Device Host location Host Host Voice over IP call stations G019IP Meridian Digital Telephone IP Adapter Installation and Administration Guide...
  • Page 39 October 2001 Meridian Digital Telephone IP Adapter description Calls work the same in reverse, from the host PBX site to the Meridian Digital Telephone IP Adapter unit site. Voice over IP network call The Meridian Digital Telephone IP Adapter user lifts the handset (item A).

  • Page 40: Call Scenario 2: Host-Controlled-Corporate External Call

    Call scenario 2: host-controlled—corporate external call The following diagram shows how a call is routed when placing a host- controlled call to a party outside the organization using a Meridian Digital Telephone IP Adapter unit.Calls work the same in reverse, from the host PBX site to the Meridian Digital Telephone IP Adapter unit site.
  • Page 41 Meridian Digital Telephone IP Adapter description Voice over IP network call The Meridian Digital Telephone IP Adapter user lifts the handset (item A). Result: The Meridian Digital Telephone IP Adapter user hears a dial tone. This indicates a successful connection to the RLC over the IP network and the corporate WAN (item B).

  • Page 42: System Security

    Standard 1.1 System security There are two levels of security that you can set to control access from Meridian Digital Telephone IP Adapter units to the RLC on the host PBX. This section describes these security levels and how you can manage them using Configuration Manager.

  • Page 43: Telephones

    Required footstand for Meridian Digital Telephone Internal IP Adapter units The Meridian Digital Telephone Internal IP Adapter unit installs in the footstand of the Meridian Digital Telephone. The required ATA/MCA footstand is standard on Meridian Modular Telephones (M2000 series) with a date code of May 6, 1998 or later.

  • Page 44: Supported Telephone Features

    CTI applications that use the Symposium Desktop Telephone Application Programming Interface (TAPI) Service Provider third-party CTI applications that use Symposium TAPI Service Provider for You can use both types with the Meridian Digital Telephone IP Adapter unit. Meridian Digital Telephone IP Adapter Installation and Administration Guide...

  • Page 45: Automatic Call Distribution (Acd) Applications

    October 2001 Meridian Digital Telephone IP Adapter description Automatic Call Distribution (ACD) applications The Meridian Digital Telephone IP Adapter supports all Nortel Networks Automatic Call Distribution (ACD) applications. Meridian Digital Telephone IP Adapter Installation and Administration Guide...

  • Page 46: Online/Offline Table

    Online/Offline Table Configure the Online/Offline table on the RLC to schedule the times that you want to make the host PBX available to the Meridian Digital Telephone IP Adapter unit. Note: When the Meridian Digital Telephone IP Adapter unit is in offline mode, you cannot use it to place or receive calls.

  • Page 47: Emergency Service Number

    Meridian Digital Telephone IP Adapter description Emergency service number To make an emergency service call, you must use a PSTN telephone. The Meridian Digital Telephone IP Adapter unit does not support emergency service calls. ATTENTION! You must place emergency service calls on a telephone that is directly connected to a PSTN line.

  • Page 48: Configuration Manager

    Note: You must use the telephone set menu to configure the Meridian Digital Telephone IP Adapter unit for the first time. Refer to “Before you begin” on page 54 for a detailed telephone menu description.

  • Page 49: Power Requirements

    Meridian Digital Telephone IP Adapter description Power requirements This section lists characteristics of the recommended power supplies for the Meridian Digital Telephone IP Adapter units. Input specifications Input specifications for the Meridian Digital Telephone IP Adapter units are as follows: Characteristic Rating voltage...
  • Page 50 Meridian Digital Telephone IP Adapter description Standard 1.1 Meridian Digital Telephone IP Adapter Installation and Administration Guide...

  • Page 51: Planning For Installation

    C h a p t e r 2 Planning for installation In this chapter Physical environment Administration PC Network considerations Deployment Meridian Digital Telephone IP Adapter Installation and Administration Guide...

  • Page 52: Physical Environment

    16.5 cm (6.5 inches) wide 8.8 cm (3.5 inches) deep Place the Meridian Digital Telephone IP Adapter unit on a desk, or mount it on the wall. The dimensions for the unit are as follows: 18.2 cm (7.2 inches) wide 9.9 cm (3.9 inches) deep...
  • Page 53 95% RH (non- condensing) Temperature shock In three minutes -50°C (-58°F) 25°C (77°F) In three minutes 70°C (158°F) 25°C (77°F) Non-condensing -40°C (-40°F) 70°C (158°F) Power consumption Voltage 24VDC Current 0.62A Meridian Digital Telephone IP Adapter Installation and Administration Guide...

  • Page 54: Mounting Options

    Standard 1.1 Mounting options Place the Meridian Digital Telephone External IP Adapter unit on a desk, or mount the unit on the wall. If mounting on the wall, make sure that the chosen location allows you to easily view the LEDs on the front panel.

  • Page 55: Administration Pc

    Planning for installation Administration PC This section describes the way that you can connect an administration terminal to the Meridian Digital Telephone IP Adapter unit. It also describes the hardware and software requirements for using the Configuration Manager administration software.

  • Page 56: Administering Multiple Nodes In The Network

    Standard 1.1 Administering multiple nodes in the network If you are responsible for administering one or more Meridian Digital Telephone IP Adapter units and the RLC on the host PBX, you can access them and the RLC from anywhere on the network.
  • Page 57 October 2001 Planning for installation Year 2000 compliance The Meridian Digital Telephone IP Adapter unit and Configuration Manager software are Year 2000 compliant. However, you must ensure that the administration PC is Year 2000 compliant by verifying that the Windows...

  • Page 58: Network Considerations

    Refer to the Remote Office Network Engineering Guidelines (NTP 555-8421-103) for detailed information on planning and preparing your network for the addition of IP Adapter units. The Meridian Digital Telephone IP Adapter unit communicates with the host PBX using the IP network. To use the Meridian Digital Telephone IP Adapter unit in these networks, you must consider the issues described in this section.
  • Page 59 October 2001 Planning for installation Network diagram The following diagram shows the Meridian Digital Telephone IP Adapter unit’s position in an IP network. Internal Host Ethernet network network 10.1.1.6 10.1.1.5 10.3.1.1 User's Meridian Digital Telephone Data modem Internal IP Adapter circuit card 10.1.1.4...

  • Page 60: Deployment

    You must configure your Meridian Digital Telephone IP Adapter unit for IP permanent allocation if it is connected behind a NAT router. You can assign a static IP address to your Meridian Digital Telephone IP Adapter unit, or you can use DHCP to obtain its IP address.

  • Page 61: Ip Deployment

    Meridian Digital Telephone IP Adapter unit. One Port number and Network Address Translation (PNAT) router supports multiple Meridian Digital Telephone IP Adapter units. The RLC requires an IP address that the Meridian Digital Telephone IP Adapter unit can access. Model 2: IP on-demand If your BRI routers incur toll charges, configure an IP on-demand connection.
  • Page 62 Planning for installation Standard 1.1 Meridian Digital Telephone IP Adapter Installation and Administration Guide...

  • Page 63: Installing The Meridian Digital Telephone Ip Adapter Unit

    Installing the Meridian Digital Telephone IP Adapter unit In this chapter Preparing for installation Installing the Meridian Digital Telephone Internal IP Adapter circuit card Installing the Meridian Digital Telephone External IP Adapter unit Meridian Digital Telephone IP Adapter Installation and Administration Guide...

  • Page 64: Preparing For Installation

    Installing the Meridian Digital Telephone IP Adapter unit Standard 1.1 Preparing for installation This section shows you how to prepare for the installation of the Meridian Digital Telephone IP Adapter unit. General Safety The following is a list of general safety measures that should be considered when installing the Meridian Digital Telephone IP Adapter unit.

  • Page 65: Required Hardware And Software Tools

    ESD wrist strap (recommended) a Phillips-head screwdriver and two number eight wood screws (if you want to mount the Meridian Digital Telephone External IP Adapter unit on the wall) the Configuration Manager software installed on the administration PC (to make configuration changes or administer the Meridian Digital Telephone IP Adapter unit).

  • Page 66: Installing The Meridian Digital Telephone Internal Ip Adapter Circuit Card

    For more information about supported telephone footstands, refer to “Required footstand for Meridian Digital Telephone Internal IP Adapter units” on page 19. Note: You can only add the Meridian Digital Telephone Internal IP Adapter circuit card to digital telephones that have an ATA/MCA footstand.

  • Page 67: Ip Adapter Circuit Card

    Note: Refer to “B” in the preceding diagram. Inserting the Meridian Digital Telephone Internal IP Adapter circuit card To insert the Meridian Digital Telephone Internal IP Adapter circuit card into your digital telephone, complete the following procedure: Remove the Meridian Digital Telephone Internal IP Adapter circuit card from the antistatic bag.
  • Page 68 Installation Kit. Note: Refer to “D” in the diagram on page 44. Plug the male RJ-11 connector on the loose end of the Meridian Line Cord attached to the Remote Office 9110 unit into the jack on the telephone.

  • Page 69: Installing Ferrite Beads

    You must install the ferrite bead close to the plug that connects to the Meridian Digital Telephone Internal IP Adapter circuit card. To install the ferrite beads for both the Ethernet cable and the power supply cable: Open the plastic latch at the side of the ferrite bead.

  • Page 70: Connecting The Meridian Digital Telephone Internal

    (UTP) straight-through Ethernet cable. The cable should be no longer than 100 meters (325 feet). Meridian Digital Telephone IP Adapter circuit card G101482 Note: These cables are not supplied in the Meridian Digital Telephone Internal IP Adapter package. Meridian Digital Telephone IP Adapter Installation and Administration Guide...

  • Page 71: Powering Up The Meridian Digital Telephone Internal

    Installing the Meridian Digital Telephone IP Adapter unit Complete the following procedure: If you want to route calls over the IP network or administer the Meridian Digital Telephone Internal IP Adapter circuit card with Configuration Manager, connect the circuit card to the Ethernet network by making the following connections: a.

  • Page 72: Installing The Meridian Digital Telephone External Ip Adapter Unit

    Standard 1.1 Installing the Meridian Digital Telephone External IP Adapter unit You can install the Meridian Digital Telephone External IP Adapter unit on a desk or on the wall. The unit has the following dimensions: 18.2 cm (7.2 inches) wide 9.9 cm (3.9 inches) deep...
  • Page 73 October 2001 Installing the Meridian Digital Telephone IP Adapter unit Note: Do not affix the rubber feet to the bottom of the Meridian Digital Telephone External IP Adapter unit. Otherwise, the unit cannot be mounted flush against the wall. Ensure that your chosen location meets the following criteria: The LEDs on the front panel must be easily viewed.

  • Page 74: Ip Adapter Unit

    Installing the Meridian Digital Telephone IP Adapter unit Standard 1.1 Complete the following procedure: Choose the location on the wall where you want to mount the Meridian Digital Telephone External IP Adapter unit. Use the pre-drilled screw slots on the bottom of the Meridian Digital Telephone External IP Adapter unit as a guide to measure and mark the location on the wall for each mounting screw.

  • Page 75: Ip Adapter Unit To The Network

    Ethernet cable. Ensure that this cable is no longer than 100 meters (325 feet) in length. The following diagram shows the connections on the back panel of the Meridian Digital Telephone External IP Adapter unit. Meridian Digital Telephone External IP Adapter unit...

  • Page 76: Ip Adapter Unit

    Plug the other end of this cable to the jack on the digital telephone. Powering up the Meridian Digital Telephone External IP Adapter unit As soon as you connect the Meridian Digital Telephone External IP Adapter unit to the power source, the unit begins to power up.

  • Page 77: Configuring The Ip Adapter Unit Using The Telephone Menu

    C h a p t e r 4 Configuring the IP Adapter unit using the telephone menu In this chapter Before you begin Running the telephone menu script Meridian Digital Telephone IP Adapter Installation and Administration Guide...

  • Page 78: Before You Begin

    Note: You cannot access the telephone menu and Configuration Manager at the same time. You must use one or the other. If you want to use Configuration Manager to configure the Meridian Digital Telephone IP Adapter unit, refer to Chapter 5, “Changing configuration settings using Configuration Manager”.

  • Page 79: Accessing The Telephone Menu

    (depending on your previous menu, exit system telephone set) ENTER Hold accept selection, move to next menu prompt PERIOD period (.), delimiter for IP addresses BACKSPACE # backspace with delete Meridian Digital Telephone IP Adapter Installation and Administration Guide...

  • Page 80: Backing Up While In The Telephone Menu

    Note: If you exit the system without saving any changes you have made, your changes will stay in active memory until the next system restart/reboot. After this, your changes are lost. Meridian Digital Telephone IP Adapter Installation and Administration Guide...

  • Page 81: Running The Telephone Menu Script

    Configuring the IP Adapter unit using the telephone menu Running the telephone menu script After installing and powering up the Meridian Digital Telephone IP Adapter unit, complete the following procedure: Press the release key four times within three seconds to access the telephone menu.
  • Page 82 IP gateway, similar to the following: IP Gateway 192.168.142.254 e. Press the Hold key. f. Proceed to step 4 on page 59. not display IP a. Press 2. parameters, b. Press the Hold key. Meridian Digital Telephone IP Adapter Installation and Administration Guide...
  • Page 83 Confirm? factory-set default [1-Yes 2- No] values, c. Press 1 to confirm your decision, or press 2 to retain current settings. d. Press the Hold key. Meridian Digital Telephone IP Adapter Installation and Administration Guide...
  • Page 84 Configuring the IP Adapter unit using the telephone menu Standard 1.1 The telephone display asks if you want to modify the unit ID of the Meridian Digital Telephone IP Adapter unit, similar to the following: Modify Unit ID? [1-Yes 2-No]...
  • Page 85 October 2001 Configuring the IP Adapter unit using the telephone menu The telephone display asks if you want to modify the Meridian Digital Telephone IP Adapter unit’s setting for the difference in the time at the local site and the remote site, similar to the following:...
  • Page 86 Modify Emergency Code? [1-Yes 2-No] This step does not apply to Meridian Digital Telephone IP Adapter units. Press 2 and continue to step 8 on page 63. Meridian Digital Telephone IP Adapter Installation and Administration Guide...
  • Page 87 PBX to recognize the digits as a SPRE code. d. Press the Hold key. e. Proceed to step 9 on page 64. retain the current a. Press 2. online SPRE code, b. Press the Hold key. Meridian Digital Telephone IP Adapter Installation and Administration Guide...
  • Page 88 (#) in SPRE codes. d. Press the Hold key. e. Proceed to step 10 on page 65. retain the current a. Press 2. offline SPRE b. Press the Hold key. code, Meridian Digital Telephone IP Adapter Installation and Administration Guide...
  • Page 89 (#) in SPRE codes. d. Press the Hold key. e. Proceed to step 11 on page 66. retain the current a. Press 2. registration SPRE b. Press the Hold key. code, Meridian Digital Telephone IP Adapter Installation and Administration Guide...
  • Page 90 (#) in SPRE codes. d. Press the Hold key. e. Proceed to step 12 on page 67. retain the current a. Press 2. deregistration b. Press the Hold key. SPRE code, Meridian Digital Telephone IP Adapter Installation and Administration Guide...
  • Page 91 Note: Refer to the Reach Line Card Installation and Telephone IP Administration Guide (NTP 555-8421-210) for more Adapter unit each information on DiffServ Codepoint and 802.1p time someone logs mapping. on with this unit, Meridian Digital Telephone IP Adapter Installation and Administration Guide...
  • Page 92 Modify IP Gateway? [1-Yes 2-No] Note: Assigning static IP addressing to a Meridian Digital Telephone IP Adapter unit allows you to use the address information to identify the unit on the IP network. This makes the unit more accessible for online administration and maintenance.
  • Page 93 Enter IP Gateway 0.0.0.0 i. Press the digits of the Meridian Digital Telephone IP Adapter unit’s permanent IP gateway. Use the * key for the IP address delimiter. (Refer to the table on page 55.)
  • Page 94 [1-Yes 2-No] IF you want to THEN do the following: retain the current a. Press 2. RLC settings, b. Press the Hold key. c. Proceed to step 18 on page 76. Meridian Digital Telephone IP Adapter Installation and Administration Guide...
  • Page 95 Press 1 to select No security. access to the b. Press the Hold key. Meridian Digital c. Proceed to Enable IP? [1-Yes 2-No] on page 72. Telephone IP Adapter unit and the RLC, Meridian Digital Telephone IP Adapter Installation and Administration Guide...
  • Page 96 Result: The telephone display asks if you want to enable the IP connection to the RLC from this Meridian Digital Telephone IP Adapter unit, similar to the following: Enable IP? [1-Yes 2-No] Meridian Digital Telephone IP Adapter Installation and Administration Guide...
  • Page 97 Telephone IP Adapter unit, The telephone display asks if you want to modify the local calling settings on this Meridian Digital Telephone IP Adapter unit, similar to the following: Modify Local Calling? [1-Yes 2-No] This step does not apply to Meridian Digital Telephone IP Adapter units.
  • Page 98 Modify Localization? [1-Yes 2-No] This step does not apply to Meridian Digital Telephone IP Adapter units. Press 2 and continue to step 16, below. The telephone display asks if you want to modify the current modem tones...
  • Page 99 October 2001 Configuring the IP Adapter unit using the telephone menu The telephone display asks if you want to configure the type of telephone set attached to this Meridian Digital Telephone IP Adapter unit, similar to the following: Configure Set Type?
  • Page 100 Result: The telephone display asks if you want to changes, reboot the Meridian Digital Telephone IP Adapter unit, similar to the following: Reboot Unit? [1-Yes 2-No] c. Proceed to step 19 on page 77. Meridian Digital Telephone IP Adapter Installation and Administration Guide...
  • Page 101 Note: Do not interrupt the power to the Meridian Digital Telephone IP Adapter unit during the save process. The telephone display asks if you want to reboot the Meridian Digital Telephone IP Adapter unit, similar to the following:...
  • Page 102 Press 2. instruction to b. Press the Hold key. restart the Result: Return to Display Local IP? [1-Yes 2-No] on Meridian Digital page 57. Telephone IP Adapter unit, Meridian Digital Telephone IP Adapter Installation and Administration Guide...
  • Page 103 Configuring the IP Adapter unit using the telephone menu IF you want to THEN do the following: confirm your a. Press 1 to restart the Meridian Digital Telephone IP instruction to Adapter unit. restart the b. Press the Hold key.
  • Page 104 Result: The telephone display prompts you to turn Meridian Digital off the Meridian Digital Telephone IP Adapter unit, Telephone IP similar to the following: Adapter unit, Please remove System Power . Meridian Digital Telephone IP Adapter Installation and Administration Guide...

  • Page 105: Changing Configuration Settings Using Configuration Manager

    C h a p t e r 5 Changing configuration settings using Configuration Manager In this chapter Before you begin Meridian Digital Telephone IP Adapter unit system configuration IP configuration RLC connection configuration Meridian Digital Telephone IP Adapter Installation and Administration Guide...

  • Page 106: Before You Begin

    Changing configuration settings using Configuration Manager Standard 1.1 Before you begin This section describes the configuration settings that apply to Meridian Digital Telephone IP Adapter units. If you need remote serial access to Configuration Manager, use a remote management software application.

  • Page 107: Meridian Digital Telephone Ip Adapter Unit System Configuration

    Changing configuration settings using Configuration Manager Meridian Digital Telephone IP Adapter unit system configuration This section describes the settings that apply to the Meridian Digital Telephone IP Adapter unit system. Note: The Meridian Digital Telephone IP Adapter unit configuration follows the same configuration property sheets in Configuration Manager as the Remote Office 911x unit.

  • Page 108: Configuring The System Settings

    Adapter System Configuration field descriptions”, on page 85. Click on the OK button to save the information in the temporary work file. Click on the Send button to update the Meridian Digital Telephone IP Adapter unit with the new information.

  • Page 109: Meridian Digital Telephone Ip Adapter System Configuration

    Field Description Unit ID Assign a number between 1 and 20 to the Meridian Digital Telephone IP Adapter unit that you are configuring. This number: must be different from numbers assigned to other units connected to the same RLC...
  • Page 110 (#) sign. This means users must dial # before the SPRE code when disengaging from a port. Local Call: Status This setting does not apply to Meridian Digital Telephone IP Adapters. Local Call: Local Calling This setting does not apply to Meridian Digital Telephone Key Position IP Adapters.
  • Page 111 M2616, M2616CT, M3310, M3820, M3902, M3903, M3904, M3905, and OTHER. Addon Module Type Select the type of addon module attached to the Meridian Digital Telephone IP Adapter unit’s telephone, if the telephone is an M3904 or M3905 telephone. Valid options are: DBA, KBA, and Not Configured.

  • Page 112: Ip Configuration

    Changing configuration settings using Configuration Manager Standard 1.1 IP configuration This section explains how to change the IP address, subnet mask, and default gateway for the Meridian Digital Telephone IP Adapter unit. Getting there 911x Configuration Manager IP Configuration IP Configuration property sheet...

  • Page 113: Configuring Ip Information

    “IP Configuration field descriptions”, on page 90. Click on the OK button to save the information in the temporary work file. Click on the Send button to update the Meridian Digital Telephone IP Adapter unit with the new information. IF you are...

  • Page 114: Ip Configuration Field Descriptions

    Click on the Enable option button, if you want to allow 802.1p prioritizing in the IEEE Media Access Control layer. Click on the Disable option button, if you do not want to allow 802.1p prioritizing. Meridian Digital Telephone IP Adapter Installation and Administration Guide...

  • Page 115: Rlc Connection Configuration

    Changing configuration settings using Configuration Manager RLC connection configuration This section shows you how to change the RLC connection information needed by the Meridian Digital Telephone IP Adapter unit to establish connections with the RLC on the host PBX. Getting there...

  • Page 116: Configuring The Rlc Connection Information

    “RLC Connection configuration field descriptions” on page 93. Click on the OK button to save the information in the temporary work file. Click on the Send button to update the Meridian Digital Telephone IP Adapter unit with the new information.

  • Page 117: Rlc Connection Configuration Field Descriptions

    The RLC’s non-configurable unit ID of 254. RLC Port Number Enter the RLC voice port number designated for the Meridian Digital Telephone IP Adapter unit on the RLC Remote connection configuration property sheet. IP Connection Click on the Enable option button, if you want to route calls over your IP network.
  • Page 118 This action enables the Security ID fields. Security ID: Outbound Enter the 10-digit Meridian Digital Telephone IP Adapter Security ID unit security identifier. Security ID: Inbound Enter the 10-digit RLC security identifier. Security ID Meridian Digital Telephone IP Adapter Installation and Administration Guide...

  • Page 119: Using The Digital Telephone

    C h a p t e r 6 Using the digital telephone In this chapter Modes of operation Placing and receiving calls Indicator updates Display messages Telephone features operation Going online and offline Meridian Digital Telephone IP Adapter Installation and Administration Guide...

  • Page 120: Modes Of Operation

    Using the digital telephone Standard 1.1 Modes of operation Digital telephones at your Meridian Digital Telephone IP Adapter unit site can operate in the following modes: host-controlled online to host PBX offline from host PBX Host-controlled mode Host-controlled mode means that the host PBX controls the following:...
  • Page 121 October 2001 Using the digital telephone special prefix (SPRE) codes configured on the Meridian Digital Telephone IP Adapter unit at your site For more information, refer to “SPRE Codes: Online” on page 86 and “SPRE Codes: Offline” on page 86.

  • Page 122: Placing And Receiving Calls

    A Meridian Digital Telephone IP Adapter unit receives host-controlled incoming calls over the IP network. Methods for placing outgoing calls You can place an outbound call from a Meridian Digital Telephone IP Adapter unit station in one of the following ways: method 1: Lift the telephone handset.

  • Page 123: To Call Another Station At Your Site-Host-Controlled Mode

    Note: The MADN stations could be located at another site (such as the host PBX site). If the call is answered by a MADN station at another site, a voice path to the host PBX is established and the call proceeds. Meridian Digital Telephone IP Adapter Installation and Administration Guide...

  • Page 124: Indicator Updates

    PBX processes an outgoing call from your site the host PBX sends a message waiting indicator (MWI) update Note: When online with a permanent connection to the host PBX, a remote site receives constant telephone indicator updates. Meridian Digital Telephone IP Adapter Installation and Administration Guide...

  • Page 125: Display Messages

    “SPRE Codes: Online” on page 86 for further details. The Offline Mode message is not persistent on the M3903 telephone display. This message sometimes does not appear for the entire Offline period. Meridian Digital Telephone IP Adapter Installation and Administration Guide...

  • Page 126: Bandwidth Limit

    Use the host calling key to call someone at the host PBX site. There is not enough bandwidth to complete the requested Bandwidth Limit action. There were not enough DSP resources to complete the DSP Limit requested action. Meridian Digital Telephone IP Adapter Installation and Administration Guide...

  • Page 127: Telephone Features Operation

    You can press the local calling key to place a new call. Call Waiting Since the Meridian Digital Telephone IP Adapter unit does not use host- controlled indicators, there are never any indicator conflicts when a call is presented to the station.

  • Page 128: Call Transfer

    Dial the number that you want to transfer the call to. Press the Transfer key again to complete the transfer. Note: You can press the Transfer key while the call is still ringing, or after the called party answers. Meridian Digital Telephone IP Adapter Installation and Administration Guide...

  • Page 129: Going Online And Offline

    Using the digital telephone Going online and offline Your Meridian Digital Telephone IP Adapter unit site can operate in either online mode or offline mode. This is controlled by one or both of the following: SPRE codes to manually toggle between online and offline modes.

  • Page 130: Overriding An Automatic Offline Event From The Host Pbx

    To prevent your call from being disconnected, enter the online SPRE code. You can do this without putting your call on hold first. The online SPRE code cancels the offline event, leaving your telephone online until the next offline event occurs. Meridian Digital Telephone IP Adapter Installation and Administration Guide...

  • Page 131: Administration

    Statistics screens Verifying the firmware and software version Obtaining the latest upgrade file Extracting upgrade files from the download file Performing a firmware upgrade Restarting the system Performing a software upgrade Meridian Digital Telephone IP Adapter Installation and Administration Guide...

  • Page 132: Changing The Administration Password

    Administration Standard 1.1 Changing the administration password Two layers of password security protect the Meridian Digital Telephone IP Adapter unit’s configuration. If you want to secure the Meridian Digital Telephone IP Adapter unit’s configuration, then change the following items: Configuration Manager password This password prevents unauthorized users from performing offline configuration changes.

  • Page 133: Changing The Meridian Digital Telephone Ip Adapter

    Complete the fields in the Change Password - Local dialog box. Click on the OK button. Changing the Meridian Digital Telephone IP Adapter unit’s password To change the Meridian Digital Telephone IP Adapter unit’s password, complete the following procedure: ATTENTION Do not change the Meridian Digital Telephone IP Adapter unit’s password until the system is up and working.

  • Page 134: Creating A Backup Configuration File

    Standard 1.1 Creating a backup configuration file Create a backup copy of the Meridian Digital Telephone IP Adapter unit’s configuration by downloading the configuration flash memory to a text file on your administration PC. Nortel Networks recommends that you create a backup of your configuration file whenever you make configuration changes or after you perform a firmware upgrade.

  • Page 135: Creating The Backup File

    1 Click on the TFTP option button. network, Result: This enables the IP Address fields. 2 Enter the IP address of the PC that you want to save the configuration file on. Meridian Digital Telephone IP Adapter Installation and Administration Guide...
  • Page 136 Downloading Config From Board When the download is complete, the Downloaded Configuration Data dialog box displays, similar to the following: Click on the OK button. Meridian Digital Telephone IP Adapter Installation and Administration Guide...

  • Page 137: Restoring The Configuration

    Before you begin Before you can upload the configuration file to the Meridian Digital Telephone IP Adapter unit, you must complete the following steps: Start the TFTP server application.

  • Page 138: Uploading A Configuration File Over The Ip Network

    Enter the IP address of the TFTP server in the IP Address fields. Note: Since the TFTP server application is running on your administration PC, this is the IP address of that PC. Meridian Digital Telephone IP Adapter Installation and Administration Guide...
  • Page 139 Navigate to the folder containing the configuration file. Select the file, then click on the Open button. Result: The Upload Configuration dialog box displays with the file you selected shown in the File Name field. Meridian Digital Telephone IP Adapter Installation and Administration Guide...
  • Page 140 Do not interrupt the configuration upload. If you interrupt the configuration upload, this results in an incomplete configuration in the Meridian Digital Telephone IP Adapter unit’s database. If the configuration upload is interrupted, repeat this procedure immediately. Meridian Digital Telephone IP Adapter Installation and Administration Guide...
  • Page 141 Note: Do not ignore error messages in Save to Flash process. If Save to Flash fails, retry uploading and saving to Flash. If the problem persists, check the file being uploaded and report the problem to Nortel Networks. From the Upload Configuration dialog box, click on the Save to Flash button.

  • Page 142: Display Logs

    Administration Standard 1.1 Display logs The Meridian Digital Telephone IP Adapter unit keeps track of system performance through the maintenance of display logs. Each line, or display log, represents a separate action completed by the unit. Use the display logs when troubleshooting system problems. Click on the Save Report button if you need to print the display logs to a text file.

  • Page 143: Printing The Display Logs To A File

    Enter a name for the configuration in the File name field. Result: Configuration Manager saves the display logs to a text file in the location indicated in the Save As dialog box. Meridian Digital Telephone IP Adapter Installation and Administration Guide...

  • Page 144: Changing The Number Of Display Logs Retained By The Meridian Digital Telephone Ip Adapter Unit

    When the unit’s display logs reach 1000 lines, new display logs overwrite existing display logs on a first in, first out basis. If you want to change the number of display logs retained by the Meridian Digital Telephone IP Adapter unit, complete the following procedure: From the Menu Bar, choose Alarms/Stats/Logs Resize Logs.

  • Page 145: Clear Logs

    October 2001 Administration Clear logs The Meridian Digital Telephone IP Adapter unit allows you to delete unneeded information by clearing the display logs. To discard or clear display logs that are no longer useful, complete the following procedure: From the Menu Bar, choose Alarms/Stats/Logs Clear Logs.

  • Page 146: Statistics Screens

    Bandwidth Connection Statistics Bandwidth Connection Statistics, similar to the following, allow you to see the amount of bandwidth that the logged-on Meridian Digital Telephone IP Adapter unit has available to it. Use the Bandwidth Connection Statistics to help you determine if you need to add more bandwidth on the IP network connection.
  • Page 147 BW Connection Statistics from the Menu Bar to display the Bandwidth Connection Statistics screen. Result: Configuration Manager gathers statistics from the Meridian Digital Telephone IP Adapter unit and displays the Bandwidth Connection Statistics screen, similar to the example on page 122.
  • Page 148 Identifies the number of calls in progress on this unit’s IP connection. No of Voice Calls on PSTN Note: PSTN statistics do not apply to Meridian Digital Telephone IP Adapter units. Used IP BW Identifies the IP bandwidth in use on this unit.

  • Page 149: Caller Information Statistics

    Caller Information (Info) Statistics, similar to the following, allow you to see the type of call being made. Use the Caller Information Statistics to help you determine if the bandwidth used by the logged-on Meridian Digital Telephone IP Adapter unit.
  • Page 150 Caller Info Statistics from the Menu Bar to display the Caller Info Statistics screen. Result: Configuration Manager gathers the statistics from the Meridian Digital Telephone IP Adapter unit and displays the Caller Info Statistics screen, similar to the example on page 125:...
  • Page 151 Telephone IP Adapters. Last Transition to PSTN Transition statistics do not apply to Meridian Digital Telephone IP Adapters. Last Transition to IP Transition statistics do not apply to Meridian Digital Telephone IP Adapters. Meridian Digital Telephone IP Adapter Installation and Administration Guide...

  • Page 152: Digital Signal Processor (Dsp) Statistics

    Digital Signal Processor (DSP) Statistics Digital Signal Processor (DSP) Statistics, similar to the following, show information about the DSP devices on the logged-in Meridian Digital Telephone IP Adapter unit. Use this screen to determine the type of DSP on the unit and the functionality and performance of that DSP.
  • Page 153 Choose Alarms/Stats/Logs DSP Statistics from the Menu Bar to display the DSP Statistics screen. Result: Configuration Manager gathers statistics from the Meridian Digital Telephone IP Adapter unit and displays the DSP Statistics screen, similar to the example on page 128.
  • Page 154 Meridian Digital Telephone IP Adapter unit. Module Number Identifies this DSP Application Module’s module number on the RLC linked to the Meridian Digital Telephone IP Adapter unit. Valid options are: 0, 1, 2, 3, and 4. Device Number Identifies the DSP device that processed the call.
  • Page 155 Identifies the number of special purpose channels on this DSP reserved for internal use. Name Identifies the name of the DSP load, that is, the combination of DSP algorithms, on the DSP module. Meridian Digital Telephone IP Adapter Installation and Administration Guide...

  • Page 156: Ethernet Interface Statistics

    Ethernet Interface Statistics Ethernet Interface Statistics, similar to the following, list information about the connection between the IP network and the Meridian Digital Telephone IP Adapter unit that is achieved over the unit’s Ethernet interface. To display the Ethernet Interface Statistics screen, refer to “Displaying the Ethernet Interface Statistics screen”...
  • Page 157 Displaying the Ethernet Interface Statistics screen Choose Alarms/Stats/Logs Ethernet Interface Statistics from the Menu Bar to display the Ethernet Interface Statistics screen. Result: Configuration Manager gathers statistics from the Meridian Digital Telephone IP Adapter unit and displays the Ethernet Interface Statistics screen, similar to the example on page 132.
  • Page 158 Identifies the number of error packets received by the interface. Out - Octet Identifies the number of outbound bytes. UPkts Identifies the number of outbound packets sent only to this recipient. Meridian Digital Telephone IP Adapter Installation and Administration Guide...
  • Page 159 Identifies the number of outbound packets discarded by the interface due to resource problems. Identifies the number of outbound packets discarded due to errors. QLen Identifies the number of bytes in the interface’s outbound queue. Meridian Digital Telephone IP Adapter Installation and Administration Guide...

  • Page 160: Network Statistics

    Standard 1.1 Network Statistics Network Statistics allow you to see the performance of the Meridian Digital Telephone IP Adapter unit in terms of the transmission and reception of frames and packets during the last 24 hours. Use this log to identify periods when other network activity can adversely affect Remote Office system performance.
  • Page 161 Displaying the Network Statistics screen Choose Alarms/Stats/Logs Network Statistics from the Menu Bar to display the Network Statistics screen. Result: Configuration Manager gathers statistics from the Meridian Digital Telephone IP Adapter unit and displays the Network Statistics screen, similar to the example on page 136.
  • Page 162 Identifies the number of packets received by this unit that were sent only to this unit in the given hour. Rx DiscPkt Identifies the number of received packets that were discarded by this unit in the given hour. Meridian Digital Telephone IP Adapter Installation and Administration Guide...

  • Page 163: Verifying The Firmware And Software Version

    This ensures that you do not replace the installed firmware or software with an older version. Verifying the software version To verify the software version on your Meridian Digital Telephone IP Adapter unit, complete the following procedure: From the Menu Bar, choose Help About Configuration Manager.

  • Page 164: Verifying The Firmware Version

    Administration Standard 1.1 Verifying the firmware version To verify the firmware version on your Meridian Digital Telephone IP Adapter unit, complete the following procedure: From the Menu Bar, choose System Information System Data. The System Configuration Details dialog box displays, similar to the following: Review the Unit Version box.

  • Page 165: Obtaining The Latest Upgrade File

    Nortel Networks provides upgrade files in self-extracting executable files. You must extract the upgrade files before you can perform the upgrade. Types of upgrades There are two types of upgrades that can be performed for your Meridian Digital Telephone IP Adapter unit: Configuration Manager software upgrade You use the Configuration Manager software to configure or administer the Meridian Digital Telephone IP Adapter unit.

  • Page 166: Extracting Upgrade Files From The Download File

    Performing the extraction using Windows To perform the extraction using Windows, complete the following procedure: Navigate to the directory that contains the .exe file you received from Nortel Networks. Double-click on the .exe file. Result: The WinZip Self-Extractor dialog box displays, similar to the following: Review the information presented and make changes as necessary.
  • Page 167 Result: The file extraction begins. A status bar shows the extraction progress. When completed, an “unzipped successfully” message displays, similar to the following: Click on the OK button. Result: The WinZip Self-Extractor dialog box reappears. Click on the Close button. Meridian Digital Telephone IP Adapter Installation and Administration Guide...

  • Page 168: Performing A Firmware Upgrade

    Administration Standard 1.1 Performing a firmware upgrade This section describes how to perform a firmware upgrade on your Meridian Digital Telephone IP Adapter unit. You perform the upgrade over the IP network using the TFTP protocol. You must have a TFTP server application running on the administration PC. The TFTP server’s base directory must point to the directory that contains the...

  • Page 169: Upgrading The Meridian Digital Telephone Ip Adapter Unit

    Getting there 911x Configuration Manager Upgrading the Meridian Digital Telephone IP Adapter unit firmware To upgrade the Meridian Digital Telephone IP Adapter unit firmware, complete the following procedure: From the Menu Bar, choose Upload/Download Upload S/W. Result: The Software Upload dialog box displays, similar to the following: Note: In the Module section, the Application option button is the default selection.
  • Page 170 Navigate to the folder where the firmware file is located. Select the file, and then click on the Open button. Example: For Meridian Digital Telephone IP Adapter unit firmware, select 911X.upg, and click on the Open button. Result: The Software Upload dialog box reappears. The file you selected is shown in the Uploaded File box.

  • Page 171: Restarting The System

    Restarting the system After a firmware upgrade or a configuration change, it is often necessary to restart the Meridian Digital Telephone IP Adapter unit. Use the following procedure to restart the unit using Configuration Manager. Note: After you restart the system, wait 7–10 seconds before placing a call.

  • Page 172: Performing A Software Upgrade

    PC. If you overwrite these files, you may inadvertently cause other applications on your PC to stop working. Result: The InstallShield installs the software, overwriting the previous version. Meridian Digital Telephone IP Adapter Installation and Administration Guide...

  • Page 173: Troubleshooting

    In this chapter Before you begin Meridian Digital Telephone IP Adapter unit LEDs Digital telephone Network connectivity Software problems Using Configuration Manager’s PING Recovering from a catastrophic failure Repair and warranty information Meridian Digital Telephone IP Adapter Installation and Administration Guide...

  • Page 174: Before You Begin

    The questions listed in this section can help you determine the proper course of action for addressing your problem. Identifying why a problem occurred If you experience problems in setting up or running your Meridian Digital Telephone IP Adapter unit, identify the problem first, using the table provided below.
  • Page 175 2 Check the hardware components to components? ensure they are in working order. 3 Perform troubleshooting for the specific component. Contact your telecom or data network administrator. There may be a problem with the network. Meridian Digital Telephone IP Adapter Installation and Administration Guide...

  • Page 176: Meridian Digital Telephone Ip Adapter Unit Leds

    LEDs During the Meridian Digital Telephone IP Adapter unit power-up cycle, watch the front panel of the Meridian Digital Telephone External IP Adapter unit, or the rear panel of the digital telephone housing the Meridian Digital Telephone Internal IP Adapter circuit card. The LEDs should behave as follows: The Power LED should light up and remain lit.

  • Page 177: Digital Telephone

    IP gateway RLC’s IP address Verify the security IDs of both the Meridian Digital Telephone IP Adapter unit and the RLC, if a security ID is required to authenticate connection attempts. Meridian Digital Telephone IP Adapter Installation and Administration Guide...
  • Page 178 RLC port are correct (if these items are used). Both the telecom and data networks are routing voice calls as expected (that is, calls are not being blocked in any way). Meridian Digital Telephone IP Adapter Installation and Administration Guide...
  • Page 179 It is possible that there is a synchronization reflect the true status of the error between the Meridian Digital telephone. Telephone IP Adapter unit and the host PBX. Contact your telecom network administrator. Meridian Digital Telephone IP Adapter Installation and Administration Guide...
  • Page 180 In overlay 32 on the host PBX, check the status of the RLC, disable and enable it, or reseat it if necessary. Contact your telecom administrator. There might be problems at the host PBX. Meridian Digital Telephone IP Adapter Installation and Administration Guide...
  • Page 181 PBX if it is not powered up. The network administrator should ensure the RLC is correctly configured with your Meridian Digital Telephone IP Adapter unit’s IP address, telephone number, and security ID (if they are used). Meridian Digital Telephone IP Adapter Installation and Administration Guide...
  • Page 182 A call in progress was Mode?” If so, enter the online SPRE suddenly disconnected. code to go back online. Contact your telecom and data network administrators. Perhaps network problems caused the call to disconnect. Meridian Digital Telephone IP Adapter Installation and Administration Guide...

  • Page 183: Network Connectivity

    “Using Configuration Manager’s PING,” on page 163 for proper procedure. PING the gateway to see if it responds. If the PING still does not work, contact your data network administrator. Meridian Digital Telephone IP Adapter Installation and Administration Guide...
  • Page 184 Power the Meridian Digital Telephone IP Adapter unit off, then back on. PING the Meridian Digital Telephone IP Adapter unit. Contact your Nortel Networks distributor. There may be a hardware problem. Meridian Digital Telephone IP Adapter Installation and Administration Guide...
  • Page 185 It is possible that communication has been Meridian Digital Telephone IP lost between the administration PC and the Adapter unit does not work. Meridian Digital Telephone IP Adapter unit. Close the Configuration Manager, then restart it. Meridian Digital Telephone IP Adapter Installation and Administration Guide...

  • Page 186: Software Problems

    Ethernet traffic. Close the Configuration Manager, then restart it. Display Logs definitions You can locate Display Logs definitions in Configuration Manager Help. Meridian Digital Telephone IP Adapter Installation and Administration Guide...

  • Page 187: Using Configuration Manager's Ping

    Enter the IP Address of the unit you want to PING in the IP Address field. Enter the number of times you want to PING the unit in the Number of Cycles field (1 to 100). Meridian Digital Telephone IP Adapter Installation and Administration Guide...
  • Page 188 Result: The PING test window displays, showing the PING results. The following is an example of a successful PING. The following is an example of an unsuccessful PING. Click on the Close button. Result: The PING test window closes. Meridian Digital Telephone IP Adapter Installation and Administration Guide...

  • Page 189: Unsuccessful Ping Options

    Does the gateway respond to a PING? If you are able to answer “Yes” to the questions above and the PING still does not work, the problem lies somewhere in the network between the involved sites. Meridian Digital Telephone IP Adapter Installation and Administration Guide...

  • Page 190: Recovering From A Catastrophic Failure

    Should your Meridian Digital Telephone IP Adapter unit fail to operate after thorough review of the troubleshooting information in this and related Guides, consult your Nortel Networks distributor for hardware replacement.

  • Page 191: Repair And Warranty Information

    October 2001 Troubleshooting Repair and warranty information The Meridian Digital Telephone IP Adapter unit contains no user-serviceable components. If the problem experienced with your Meridian Digital Telephone IP Adapter unit persists after you have used all the appropriate procedures in this...

  • Page 192: Asia/Pacific

    Note: When you need warranty and repair service in Central American and Latin American countries, you must first get an RR (repair and return) number from your Nortel Networks distributor before shipping to the Nortel CALA Repair Center. Nortel c/o Wesbell 4019 S.W.

  • Page 193: Planning Forms

    IP Adapter Network Connections IP Adapter Configuration Information—Dialing Plans IP Adapter telephone menu— Configuration Values Note: You can locate electronic Remote Office Planning forms on the Nortel Networks website at: www.nortelnetworks.com Meridian Digital Telephone IP Adapter Installation and Administration Guide...

  • Page 194: Ip Adapter Network Connections

    Node number: Node name: IP address: Subnet mask: Default gateway: If the security level is provisioned security, what is the Meridian Digital Telephone IP Adapter unit’s security identifier? Inbound Outbound Connection to RLC information IP address to reach the host PBX (for IP network): If security level is provisioned security, what is the RLC’s security code?

  • Page 195: Ip Adapter Configuration Information-Dialing Plans

    Default code Your code (maximum of 3 digits) Online SPRE code Offline SPRE code Registration SPRE code (for multi-user or dynamic pool ports only) Deregistration SPRE code (for multi-user or dynamic pool ports only) Meridian Digital Telephone IP Adapter Installation and Administration Guide...

  • Page 196: Ip Adapter Telephone Menu-Configuration Values

    Planning forms Standard 1.1 IP Adapter telephone menu— Configuration Values Use the values shown below to configure the Meridian Digital Telephone IP Adapter unit using the telephone menu. Configuration Value Description Value User Name GUEST (48378) Password _________________________________ Unit ID (Meridian Digital Telephone IP...
  • Page 197 Configuration Value Description Value Security Level (RLC) _________________________________ Enable IP (Voice over IP) Y / N (circle one) RLC IP Address _________________________________ IP Signaling _________________________________ Modem Tones _________________________________ Set Type _________________________________ Meridian Digital Telephone IP Adapter Installation and Administration Guide...
  • Page 198 Planning forms Standard 1.1 Meridian Digital Telephone IP Adapter Installation and Administration Guide...

  • Page 199: B Connection Pin-Out Tables

    A p p e n d i x B Connection pin-out tables In this appendix RJ-45 ethernet connector Admin (serial) connector pin-out table Power connector pin-out table Meridian Digital Telephone IP Adapter Installation and Administration Guide...

  • Page 200: Rj-45 Ethernet Connector

    Connection pin-out tables Standard 1.1 RJ-45 ethernet connector Pin # Signal Meridian Digital Telephone IP Adapter Installation and Administration Guide...

  • Page 201: Admin (Serial) Connector Pin-Out Table

    October 2001 Connection pin-out tables Admin (serial) connector pin-out table Pin number Signal name Description MMI-RXD MMI RS-232C Receive Data MMI-TXD MMI RS-232C Transmit Data Ground Logic Ground Meridian Digital Telephone IP Adapter Installation and Administration Guide...

  • Page 202: Power Connector Pin-Out Table

    Connection pin-out tables Standard 1.1 Power connector pin-out table Pin number Signal name Current Description Ground Logic Ground +24VAC 1.5 A +24VAC Meridian Digital Telephone IP Adapter Installation and Administration Guide...

  • Page 203: Equipment Attachment Notices

    A p p e n d i x C Equipment attachment notices In this appendix Industry Canada Meridian Digital Telephone IP Adapter Installation and Administration Guide...

  • Page 204: Industry Canada

    This precaution may be particularly important in rural areas. Caution: Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority, or electrician, as appropriate. Meridian Digital Telephone IP Adapter Installation and Administration Guide...

  • Page 205: Safety And Regulatory Information

    A p p e n d i x D Safety and regulatory information In this appendix International safety compliance Electromagnetic compatibility Electromagnetic immunity Electrostatic discharge FCC requirements Meridian Digital Telephone IP Adapter Installation and Administration Guide...

  • Page 206: International Safety Compliance

    Safety and regulatory information Standard 1.1 International safety compliance The Meridian Digital Telephone IP Adapter unit and the Remote Office system comply with international safety regulations as listed on this page. Underwriters Laboratory (UL) The Meridian Digital Telephone IP Adapter unit complies with and is listed under UL 1950, Third Edition, including revisions based on the Fourth Amendment to IEC 950, Second Edition.

  • Page 207: Electromagnetic Compatibility

    Australia, the United States, and Canada. The Meridian Digital Telephone IP Adapter unit does not adversely effect the compliance of the Meridian 1 system to: AS 3548 Class B (Australia) Class A of FCC Part 15, Subpart J CSPR B requirements.

  • Page 208: Electromagnetic Immunity

    The Meridian Digital Telephone IP Adapter unit resists electromagnetic interference. The Meridian Digital Telephone IP Adapter unit performs correctly when subjected to narrow band radiated fields in frequency range 500 kHz to 1 GHz (field strength up to 10 V/m, 1 kHz, 50% modulated AM signal) per IEC 1000- 4-3.

  • Page 209: Electrostatic Discharge

    October 2001 Safety and regulatory information Electrostatic discharge The Meridian Digital Telephone IP Adapter unit is immune to electrostatic discharges typical for an office environment (carpeted floors, low humidity) according to the test method specified by IEC 1000-4-2. No damage or malfunction occurs when the Meridian Digital Telephone IP Adapter unit is exposed to up to +/-8kV of direct discharge.

  • Page 210: Fcc Requirements

    Meridian Digital Telephone IP Adapter unit. Part 68 The Meridian Digital Telephone IP Adapter units comply with Part 68 of the FCC rules. A label on the underside of the enclosure contains, among other information, the FCC certification number and ringer equivalence number (REN) for the Meridian Digital Telephone IP Adapter unit.

  • Page 211: Telephone Network Plug And Jack

    Meridian Digital Telephone IP Adapter unit. Equipment harmful to the telephone network If the Meridian Digital Telephone IP Adapter unit causes harm to the telephone network, the telephone company notifies the customer in advance that temporary discontinuance of service may be required.
  • Page 212 Safety and regulatory information Standard 1.1 Meridian Digital Telephone IP Adapter Installation and Administration Guide...
  • Page 213 The type of signal used by most telephone connections. A modem converts a digital (computer) signal to analog, and vice versa, so that the signal can travel through telephone lines. See application program interface. application A program that runs on a computer. Meridian Digital Telephone IP Adapter Installation and Administration Guide...
  • Page 214 BIOS contains low-level access routines for hardware that can be called from DOS. basic rate interface An ISDN subscriber service that uses two B (64Kbps) channels and one D (64 Kbps) channel to transmit voice, video, and data signals. Meridian Digital Telephone IP Adapter Installation and Administration Guide...
  • Page 215 A value that can only be true or false. branch station A Meridian Digital Telephone set located at the Remote Office 9110, 9115, or 9150 site. See basic rate interface. bridge A protocol-independent device that connects two LANs or two segments of the same LAN.
  • Page 216 Examples of cards include motherboards, expansion boards, daughterboards, controller boards, network interface cards, and video adapters. central processing unit This is the system unit that holds a PC’s essential components. Meridian Digital Telephone IP Adapter Installation and Administration Guide...
  • Page 217 COM or COMM Communications port. This usually refers to the Logical Device name of PC serial ports as defined by DOS. Meridian Digital Telephone IP Adapter Installation and Administration Guide...
  • Page 218 CLAN. daughterboard Usually used as a synonym for an expansion board, a daughterboard is any printed circuit board that connects directly or indirectly to a motherboard. Meridian Digital Telephone IP Adapter Installation and Administration Guide...
  • Page 219 (local DN), a public network telephone number, or an automatic call distribution directory number (ACD-DN). A type of protective packaging for silicon memory chips that provides a safe and convenient means of installing and removing the chip. Meridian Digital Telephone IP Adapter Installation and Administration Guide...
  • Page 220 The protective packaging for microprocessor chips that provides a safe and convenient means of installing and removing the chip. dynamic host configuration protocol A protocol for dynamically assigning IP addresses to devices on a network. Meridian Digital Telephone IP Adapter Installation and Administration Guide...
  • Page 221 An EEPROM chip can be erased and reprogrammed without taking it out of its socket. An EEPROM chip gives a computer and its peripherals a means of storing data without the need for a constant supply of electricity. Meridian Digital Telephone IP Adapter Installation and Administration Guide...
  • Page 222 This is the network connection from the host PBX to the RLC. It is an Ethernet LAN that is segmented from the rest of the Ethernet network and enables signaling and administration access to the RLC. Nortel Networks recommends the following: IP traffic should not be routed between the main network and the ELAN.
  • Page 223 The value that represents the lowest value of the normal range for a given field in a threshold class. The system tracks how often the value for the field falls below this value. Meridian Digital Telephone IP Adapter Installation and Administration Guide...
  • Page 224 A computer condition that causes a Windows application to crash. GPFs usually occur when one application attempts to use memory assigned to another application. gigabyte 1 073 741 824 bytes. One Gbyte is equal to 1024 Mbytes. Meridian Digital Telephone IP Adapter Installation and Administration Guide...
  • Page 225 A telephone set located at the host PBX site. A common connection point for all 10BaseT cables connected to a small network. A hub enables data to go from one device to another. Meridian Digital Telephone IP Adapter Installation and Administration Guide...
  • Page 226 The protocol within TCP/IP that governs the breakup of data messages into packets, the routing of the packets from sender to destination network, and the reassembly of the packets into the original data messages at the destination. See input/output. See internet protocol. Meridian Digital Telephone IP Adapter Installation and Administration Guide...
  • Page 227 1024 bytes. Roughly the amount of information in half a typewritten page. See local area network. Liquid crystal display. An alphanumeric display using liquid crystal sealed between two pieces of glass. Meridian Digital Telephone IP Adapter Installation and Administration Guide...
  • Page 228 AND, OR, and NOT. See also mathematical expressions and relational expression. Meridian 1 PBX Meridian Administration Tools. This is a Nortel Networks software application that is used to administer the Meridian 1 PBX. mathematical expressions The expressions used in scripts to add, subtract, multiply, and divide values.
  • Page 229 PBX. All stations that use a multiuser port are always assigned to the same port number (TN) on the host PBX. NetBeui See NetBIOS enhanced user interface. NetBIOS See Network Basic Input Output System. Meridian Digital Telephone IP Adapter Installation and Administration Guide...
  • Page 230 See Number Plan Area. Number Plan Area Area code NVRAM Non-Volatile Random Access Memory. RAM that doesn’t lose its memory when you shut the electricity off to it. OA&M Operations, administration, and maintenance Meridian Digital Telephone IP Adapter Installation and Administration Guide...
  • Page 231 A Microsoft-defined database application program interface (API) standard. Open System Interconnection A worldwide communications standard that defines a framework for implementing protocols in seven layers. Operating Standard See Open System Interconnection. Meridian Digital Telephone IP Adapter Installation and Administration Guide...
  • Page 232 The physical device, connected to the switch, calls are presented to. PING Packet Internet Groper. A protocol that can be used to test the Ethernet connection to devices on the network (such as the RLC and its associated remote units). Meridian Digital Telephone IP Adapter Installation and Administration Guide...
  • Page 233 PSTN See public switched telephone network. public switched telephone network Any common carrier network that provides circuit switching between public users. The term is usually applied to the public telephone network. Meridian Digital Telephone IP Adapter Installation and Administration Guide...
  • Page 234 A telephone set located at the Remote Office 9150 or Remote Office 911x series site. RJ-11 Connector A six-conductor modular jack that is typically wired for four conductors. The RJ-11 jack is the most common telephone jack in the entire world. Meridian Digital Telephone IP Adapter Installation and Administration Guide...
  • Page 235 A transport layer protocol (layer 4 of the OSI Model) used in Novell Netware networks. The SPX layer sits on top of the IPX layer (layer 3) and provides connection-oriented services between two nodes on the network. SPX is used primarily by client/server applications. Meridian Digital Telephone IP Adapter Installation and Administration Guide...
  • Page 236 A set of protocols for managing complex networks. SNMP works by sending messages, called protocol data units (PDUs), to different parts of a network and then analyzing the responses. Meridian Digital Telephone IP Adapter Installation and Administration Guide...
  • Page 237 SRAM Static Random Access Memory. A form of RAM that retains its data without the constant refreshing that DRAM requires. station A telephone or fax machine located at a remote site. Meridian Digital Telephone IP Adapter Installation and Administration Guide...
  • Page 238 A device that is configured on the switch. TAPI See telephone application programming interface. TCP/IP Transport Control Protocol/Internet Protocol. The communication protocol used to connect devices on the Internet. TCP/IP is the standard for transmitting data over networks. Meridian Digital Telephone IP Adapter Installation and Administration Guide...
  • Page 239 A communications link between a PBX and the public central office, or between PBXs. Various trunk types provide services such as Direct Inward Dialing (DID), ISDN, and central office connectivity. Meridian Digital Telephone IP Adapter Installation and Administration Guide...
  • Page 240 A Frame Relay network technology used to carry the voice conversation and telephone set control signals over: a Frame Relay Access Device to send the voice and signal packets to the Remote Office 9150 unit via a Frame Relay Network Meridian Digital Telephone IP Adapter Installation and Administration Guide...
  • Page 241 Wide area network. A computer network that spans a relatively large geographical area. Typically, a WAN consists of two or more local area networks (LANs). The largest WAN in existence is the Internet. Meridian Digital Telephone IP Adapter Installation and Administration Guide...
  • Page 242 Glossary Standard 1.1 Meridian Digital Telephone IP Adapter Installation and Administration Guide...

  • Page 243: Fields Index

    BroadCast Packet 138 In Service 130 Browse Module Number 130 Upload Configuration 115 Name 131 Browse (button) Single Dig Dev ID 130 Software Upload 146 Total Channels 130 Total Flex Channels 131 Meridian Digital Telephone IP Adapter Installation and Administration Guide...
  • Page 244 Last Transition to PSTN 127 PSTN Connection 93 Local Call PSTN Number to Connect to RLC 93 Autohold 87 Local Calling Key Position 86 Local DN 87 registration 86 Remote ID 127 Meridian Digital Telephone IP Adapter Installation and Administration Guide...
  • Page 245 Caller Info Statistics Tx UCastPkt 138 Call BW 127 Resize Logs Connection ID 127 Messages 120 Current Media 127 Last Transition to IP 127 Last Transition to PSTN 127 Priority 127 Meridian Digital Telephone IP Adapter Installation and Administration Guide...
  • Page 246 Total Tones Channels 131 Unit ID 85, 93 Total Up Trunk BW 124 UPkts 134 Total Voice Channels 130 Used IP BW 124 Transitions to IP 127 Used Trunk BW 124 Meridian Digital Telephone IP Adapter Installation and Administration Guide...

  • Page 247: Index

    RJ-11 online/offline modes RJ-45 putting unit in online mode cable modem outgoing cables Meridian Digital Telephone IP Adapter Installation and Administration Guide...
  • Page 248 Configuration host-controlled mode Manager introduction IP addresses offline mode configuring Meridian Digital Telephone IP Adapter Installation and Administration Guide...
  • Page 249 Class A of FCC Part 15, Subpart J host-controlled mode CSPR B requirements conference margin hold electromagnetic immunity transfer electrostatic discharge firmware emergency extracting upgrade files service number description upgrade emergency calls downloading files placing Meridian Digital Telephone IP Adapter Installation and Administration Guide...
  • Page 250 Meridian Digital Telephone External IP Adapter Adapter unit cables included powering up universal power supply removing the base of the digital telephone Meridian Digital Telephone External IP Adapter unit Meridian Digital Telephone IP Adapter cables included Meridian Digital Telephone IP Adapter Installation and Administration Guide...
  • Page 251 (PNAT) display message Power offline SPRE code connector online power requirements online mode Meridian Digital Telephone IP Adapter units display message online SPRE code preinstallation preparation online/offline table Meridian Digital Telephone IP Adapter Installation and Administration Guide...
  • Page 252 Out - Octet electrostatic discharge QLen international safety compliance Speed Australia UPkts TS001AS 3260 Ethernet Interface Statistics screen CSA C22.2, No. 950 EN90650 UL 1950 security no security security identifier Meridian Digital Telephone IP Adapter Installation and Administration Guide...
  • Page 253 TFTP upgrades and configuration files and upgrades verifying the firmware and software defined versions time offset when to perform transfer UPkts transfer feature user name Meridian Digital Telephone IP Adapter Installation and Administration Guide...
  • Page 254 Index Standard 1.1 Meridian Digital Telephone IP Adapter Installation and Administration Guide...
  • Page 256 Copyright © 2001 Nortel Networks, All Rights Reserved. Printed in Canada. All information contained in this document is subject to change without notice. Nortel Networks reserves the right to make changes to equipment design or program components, as progress in engineering, manufacturing methods, or other circumstances may warrant.

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