Symbols And Conventions Used In This Guide; About Telephone Buttons - Nortel Call Center Telephone Administration Manual

Symbols and conventions used in this guide

These conventions and symbols are used to represent the Business Series Terminal display and
dialpad.
Convention
Word in a special font (in the top
line of the display)
Underlined word in capital letters
(on the bottom line of a two line
display telephone)
Dialpad buttons

About telephone buttons

This table shows the Nortel Networks Business Series Terminal buttons. Use the buttons that
pertain to the type of telephone you use.
Button name
Feature
Handsfree
Hold
Volume Control
Release
You can enter ≤, ƒ or F
≤·°⁄ to access your mailbox.
The T7100 works differently from other telephones on your system because it does not have line
buttons. Where other telephones require that you select a line button to answer a call, on the T7100
terminal you pick up the handset. Where other telephones require you to select a line button to take
a call off hold, you press ≥ on the T7100 terminal.
On T7100 terminals, you can answer a second call by pressing ≥. Your active call is put on hold
and you connect to the waiting call. You can have no more than two active calls at one time.
Chapter 2 About Call Center telephone administration
Example
Pswd:
PLAY
£
T7100, T7208, T7316
≤
Bottom right-hand
button
≥
√
®
and the code to use a feature. For example, press
x
Used for
Command line prompts on display telephones.
Display option. Available on two line display
.
telephones Press the button directly below the
option on the display to proceed.
Buttons you press on the dialpad to select a
particular option.
M7100, M7208, M7310,
M7324
ƒ
©
˙
√
®
Call Center Telephone Administration Guide
17
M7100N, M7208N,
M7310N, M7324N
F
x
©
≥
-<<< >>>+
®