Displaying Call Information For A Call On Hold; Making Call Display Information Appear Automatically At A Telephone; Changing Which Information Appears First About A Call; Lift A Call Ringing At Another Telephone - Nortel Enterprise Edge 2.0 Manual

20 Answering calls

Displaying Call Information for a call on hold

Ä¡ÚÚ
1. Press
2. Select the line on hold. Information about the call appears on the display.
£
3. Press or
Making Call Display information appear automatically at a
telephone
Each telephone that rings for an external line can display Call Display information
for that line. After answering a call, Call Display information appears on the display
of the telephone that answered the call. Your installer or customer service
representative can program telephones to have automatic Call Display.

Changing which information appears first about a call

Depending on the services you subscribe to, Call Display information can contain
up to three parts: the name of the caller, the number of the caller, and the name of
the line in your Enterprise Edge system that the call is on. For each telephone, you
can determine which information appears on the display first.
Unknown name
You can see
available from your telephone company. You can see
Private number
You need to start a Unified Manager session to program this feature. For more
information about programming using the Unified Manager, see the Enterprise
Edge 2.0 Programming Operations Guide.

Lift a call ringing at another telephone

You can lift a call ringing at another telephone by using Directed Pickup or Group
Pickup.

Answering any ringing telephone using Directed Pickup

Äàß
You can answer any telephone that is ringing in your Enterprise Edge system.
Äàß
1. Press
Enterprise Edge 2.0 Feature Programming Telephone Guide
. The display reads
VIEW
to display more information about an external call.
Tip
If your telephone automatically displays Call Display information for a call,
press Ä¡ÚÚ before you can press £ or VIEW to display more
information about the call.
Unknown number
or
on the display if the caller blocks that information.
.
öSelect a call
.
on the display if the information is not
Private name
P0911589 Issue 03
or