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IBM System Storage TS3310 Setup And Operator Manual page 9

Tape library

Hide thumbs Also See for System Storage TS3310:

Maintenance information (531 pages)

,

Setup and operator manual (345 pages)

,

Update manual (37 pages)

Table of Contents

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Ordering Media Supplies .

Ordering Bar Code Labels .

Chapter 9. Troubleshooting . . . . . 9-1

How the Library Reports Problems .

Operator Intervention Messages .

Diagnosing a Problem

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Interpreting LEDs .

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Power Button LEDs .

Library Control Blade LEDs .

Tape Drive LEDs .

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Power Supply LEDs .

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Reseating Cables .

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Pre-Call Checklist .

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Contacting IBM Technical Support .

Chapter 10. Service Action Tickets

(Txxx) and Diagnostic Resolutions

(DRxxx) . . . . . . . . . . . . . 10-1

Service Action Tickets .

T001: Manually remove cartridge from Picker,

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T002: PUT operation failed, cartridge final

position unknown, motion OK .

T003: GET operation failed, cartridge final

position unknown, motion OK .

T004: PUT operation failed, cartridge back in

source location, motion OK

T005: X, Y, Θ motion profile failure, cartridge in

Picker, motion NOT OK

T006: X, Y, Θ motion profile failure, no cartridge

in Picker, motion NOT OK .

T007: X, Y, Θ motion obstruction, motion OK

T008: Cannot home, motion OK .

T009: Drive load unsuccessful, motion OK .

T010: Drive unload failed .

T013: Cannot read or invalid library serial

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T017: Invalid storage or I/O position .

T018: Invalid Drive Position .

T019: Cannot calibrate drive, motion OK

T020: Cannot calibrate storage, motion OK

T021: Lost electrical

connection/communications with drive sled . 10-12

T022: Lost electrical

connection/communication with drive brick . 10-12

T023: Drive sled fan spinning too slow or not

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T024: AC power loss .

T025: Lost electrical connection with single

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T031: Cannot unlock I/O Station .

T032: Cannot lock I/O Station .

T033: Drive TapeAlert Flag 3 - Hard read or

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T034: Drive TapeAlert Flag 4 - Media .

T035: Drive TapeAlert Flag 5 - Read Failure

T036: Drive TapeAlert Flag 6 - Write Failure

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. 8-18

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. 9-10

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. 9-11

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. 9-12

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. 9-15

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. 9-15

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. 10-1

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. 10-8

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. 10-9

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. 10-10

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. 10-10

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10-11

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10-16

10-16

T037: Drive TapeAlert Flag 8 - Not Data

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T038: Drive TapeAlert Flag 9 - Write Protected 10-17

T039: Drive TapeAlert Flag 12 - Unsupported

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T040: Drive TapeAlert Flag 15 - MIC Chip

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T041: Drive TapeAlert Flag 16 - Forced Eject

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T045: Drive TapeAlert Flag 20- Clean Now

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T046: Drive TapeAlert Flag 21 - Clean Periodic 10-19

. 9-7

T047: Drive TapeAlert Flag 22 - Expired

. 9-8

Cleaning Media .

T048: Drive TapeAlert Flag 23 - Invalid

T049: Drive TapeAlert Flag 30 - Hardware A

T050: Drive TapeAlert Flag 31 - Hardware B

T051: Drive TapeAlert Flag 32 - Interface

T052: Drive TapeAlert Flag 33 - Eject media

T060: Door Open

T062: Frame Configuration Problem .

T063: Cannot read or mismatch WWN label

T064: Library Control Blade hardware failure

T065: Library Control Blade robot power fuse

(F3) blown (42 volt bus) .

T066: Drive power fuse (F1) blown

T067: Display Assembly hardware failure

T068: Destination element for a move media is

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T069: Source element for a move media is

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T070: Logical library control path failed .

T071: Power Supply not present

T072: The system has reported an unmanaged

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10-7

T073: I/O Storage Door Open .

T074: Sled Auto-Leveling Failure .

T075: Unsupported Module Configuration

T076: Robot Initialization Failure .

T077: I/O Station Partially Open or

Diagnostic Resolutions .

DR001: Manually Recover Tape from Picker

DR002: Manually Recover Tape from Source

or Destination Slot .

DR003: Drive Unload Diagnostic .

DR004: Manually Inspect Destination Element 10-31

DR005: Motion Failure Diagnostic (a Library

DR006: Drive Diagnostic (a Library Verify

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DR007: Bar Code Scanner Diagnostic (a

Library Verify Test) .

DR009: AC Failure Diagnostic .

DR010: Expansion Module Connectivity

DR011: I/E (I/O Station) Lock Diagnostic (a

Library Verify Test) .

DR012: Host Cabling Diagnostic

DR014: Write Protect or WORM Diagnostic

DR015: Unsupported Format Diagnostic .

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Contents

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. 10-17

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. 10-18

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. 10-18

10-18

10-19

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. 10-19

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. 10-20

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10-21

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. 10-31

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. 10-33

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. 10-33

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. 10-33

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. 10-34

10-34

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. 10-35

vii

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