Dr009: Ac Failure Diagnostic; Dr010: Expansion Module Connectivity Diagnostic; Dr011: I/E (I/O Station) Lock Diagnostic (A Library Verify Test) - IBM System Storage TS3310 Setup And Operator Manual

DR009: AC Failure Diagnostic

Problem:
The facility AC power appears to be failed on a power supply. This can be the result of the facility power actually
being off, the power switch on the power supply being turned off, or an actual failure in the power supply.
Troubleshooting Steps:
1. Check the facility AC power and the power supply power switch.
2. Correct them if necessary and Close the ticket.
3. If the facility AC power and the power supply power switch are OK, perform the following:
v "Removing a Primary Power Supply" on page 11-4
v "Replacing a Primary Power Supply" on page 11-4

DR010: Expansion Module Connectivity Diagnostic

Problem:
The library requires two connectors to be plugged into two specific ports on the rear of the library in order to
automatically detect its configuration. In a multi-module system, these plugs are placed in the expansion modules at
the very top and bottom of the vertical stacking. In addition, cables must connect modules together.
Troubleshooting Steps:
Are the terminators and all module to module cables plugged in properly?
v No - You reported that the cables and terminators were not plugged in correctly. Power down the library, plug
the cables in and power the library back on. When the library powers up, it should detect the presence of the
cables and terminators and properly configure itself.
v Yes - Place both terminators on the CM to begin isolating the problem. You may back up or proceed with the Self
Test.
– Self Test Failed - Self Test failed. Contact IBM Service to order replacement terminators. See product
documentation to determine how to order parts.
– Self Test Passed - Self Test passed. Both terminators and the control module are working properly. Continue to
isolate the failure by plugging the terminator into the first upper module and installing the module-to-module
communication cable. Once the terminator and cables are installed, perform the Self Test again.
If there is no upper expansion module, select the Next button.
- Self Test Failed - Self Test failed. Contact IBM Service to order replacement cable or upper expansion
module. See product documentation to determine how to order parts.
- Self Test Passed - Upper expansion module Self Test passed or there was no upper expansion module.
Continue to isolate the failure by plugging the terminator into the first lower module and installing the
module-to-module communication cable. Once the terminator and cables are installed, perform the Self Test
again.
If there is no lower module, select the Next button.
v Self Test Failed - Self Test failed. Contact IBM Service to order replacement cable or lower expansion
module. See product documentation to determine how to order parts.
v Self Test Passed - All self testing has passed. Problem is no longer detected.
The library must be power cycled for the module configuration to be fully invoked as the intended
operating configuration.

DR011: I/E (I/O Station) Lock Diagnostic (a Library Verify Test)

Problem:
The library cannot lock or unlock the I/O Station in module n.
Chapter 10. Service Action Tickets (Txxx) and Diagnostic Resolutions (DRxxx)
10-33