Chapter 10. Service Action Tickets (Txxx) And Diagnostic Resolutions (Drxxx); Service Action Tickets; T001: Manually Remove Cartridge From Picker, Motion Ok - IBM System Storage TS3310 Setup And Operator Manual

Chapter 10. Service Action Tickets (Txxx) and Diagnostic
Resolutions (DRxxx)

"Service Action Tickets"

"Diagnostic Resolutions" on page 10-30
Before ordering a CRU replacement part, observe the LEDs on all library
components to determine exactly which part is failing. See "Interpreting LEDs" on
page 9-6 for more information. If the LEDs on all components are functioning
properly, see "Contacting IBM Technical Support" on page 9-15.
Service Action Tickets
When the library detects a problem, it generates an error code and displays it in
the Operator Intervention report, along with a full description of the problem and
suggestions for resolving it.
The sections below offer more information than will be displayed in an Operator
Intervention on the Operator Panel. Refer to this information for additional help in
resolving problems.
Check your host for Sense Data and refer to Appendix C, "Sense Data," on page
C-1.

T001: Manually remove cartridge from Picker, motion OK

Description
Detection Scenarios
Root Causes
© Copyright IBM Corp. 2005
The Picker is logically not expecting to see a cartridge in
the Picker but the cartridge present sensor indicates
otherwise. The cartridge cannot legitimately be returned to
a home slot nor can it be placed in a destination slot.
1. The Picker becomes enabled after a door is opened or
the library system boots up and discovers that the
cartridge present sensor detects a cartridge.
2. The system has tried to recover from a PUT failure and
wants to return the cartridge to a home slot; however,
the home slot recovery logic completes without
recovery (home slot is a drive or the I/O Station is
open or the I/O Station is full).
3. The cartridge present sensor and sensing circuit is
falsely representing the presence of a cartridge.
1. Operator did not recover cartridge.
2. Operator put a cartridge in the Picker.
3. Power loss during a move with media and the library
logic cannot legitimately return it to the proper cell.
4. Physical contamination such as dust and debris on the
sensor gives a "false full state".
5. Various electrical failures.
10-1