Dr020: Re-Inventory The Library; Dr021: Contact Service; Dr022: Power Supply Not Present - IBM System Storage TS3310 Setup And Operator Manual

Resolutions:
1. Door open did NOT interrupt a library MOVE MEDIA.
If the door opening was planned and performed when the Picker was idle, recover consists of simply closing the
door. The library will re-inventory and trigger back up applications to resynchronize inventory.
2. Door open DID interrupt a library MOVE MEDIA.
I the door opening was not planned, MOVE MEDIA operations may have been interrupted. Check back up
applications to make sure that no jobs have been interrupted. Follow the Resolve instructions for any other
problems.

DR020: Re-inventory the Library

Problem:
The library has encountered a problem that indicates a mismatch between library inventory and host application
inventory. A re-inventory of the library is required.
Troubleshooting Step:
Check for unlabeled media or media with a damaged label.
To trigger an inventory of the library, open and close one of the bulk load doors (Access Doors). The library will
automatically notify host applications that the inventory status of the library has changed and host applications
should synchronize to the new library inventory.

DR021: Contact Service

This ticket requires technical assistance from IBM. Please contact an IBM Service Representative by phone or web to
open a Service Request.
In the USA: 800-IBM-SERV (1-800-426-7378)
All other countries/regions: http://www.ibm.com
To open a Service Request online: http://www.ibm.com
At the direction of IBM Technical Support, you may be asked to perform the following functions:
v Capture Snapshot (From the Web User Interface, select Service Library → Capture Library Log
v Close Ticket

DR022: Power Supply Not Present

Problem:
A power supply is detected to be missing in the system. This is most likely caused by an actual removal of a power
supply.
Troubleshooting Step:
If you have recently removed a power supply from the library, replace it and Close this ticket.
If all power supplies appear to be present, contact an IBM Service Representative for possible power supply
hardware replacement.
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TS3310 Tape Library Setup and Operator Guide