Operator Intervention Messages - IBM System Storage TS3310 Setup And Operator Manual

Note: If resolution of the problems includes instructions to open an Access Door,
Customers can frequently resolve a simple problem themselves by using the
information found in "Diagnosing a Problem" on page 9-3. If the problem involves
a field replaceable unit (FRU), the customer must contact IBM Technical Support
(see "Contacting IBM Technical Support" on page 9-15). Only qualified service
technicians can service FRUs.

Operator Intervention Messages

From the Tools menu on the Operator Panel, you can view all of the library
operator interventions. This view lists all of the library operator interventions in
the order in which they were created starting with the most recent. Each message
contains a Service Action Ticket (SAT) code (see "Service Action Tickets" on page
10-1) and an explanation of what error the library encountered. You can navigate
resolution details from this screen as well (see "Diagnostic Resolutions" on page
10-30). Before replacing a library component, closing a ticket, or contacting IBM
Technical Support, refer to "Diagnosing a Problem" on page 9-3 for additional help
on resolving the problem.
Before ordering a CRU replacement part, observe the LEDs on all library
components to determine exactly which part is failing. See "Interpreting LEDs" on
page 9-6 for more information. If the LEDs on all components are functioning
properly, see "Contacting IBM Technical Support" on page 9-15.
9-2
TS3310 Tape Library Setup and Operator Guide
an Access Door must be opened and closed to clear the error and to enable
the robotics to function properly.