T003: Get Operation Failed, Cartridge Final Position Unknown, Motion Ok - IBM System Storage TS3310 Setup And Operator Manual

Resolution
T003: GET operation failed, cartridge final position unknown,
motion OK
Description
Detection Scenarios
Root Causes
Possible CRU Replacements
Possible FRU Replacements
Perform "DR002: Manually Recover Tape from Source or
Destination Slot" on page 10-30.
Before closing the ticket:
v If a storage cell is blocked by foreign material, remove
the foreign material.
v If the Picker is improperly positioned, power cycle the
library.
v If the suspect cartridge is damaged, copy the data onto a
new cartridge then destroy the suspect cartridge. If the
data cannot be copied, replace the suspect cartridge.
v If the suspect cartridge does not have a bar code label,
apply a label.
v If the suspect cartridge has a damaged bar code label,
remove the damaged label and apply a new label.
v If the problem persists, refer to "Diagnosing a Problem"
on page 9-3 for additional diagnostic procedures.
The library cannot successfully get a cartridge from a drive,
storage or I/O location. The final "resting place" of the
cartridge is unknown. There are no additional recovery
logic paths. Fundamental servo control appears to be OK. If
the operation was initiated by a host MOVE MEDIA, the
MOVE MEDIA command has failed with an ASC/ASCQ of
4h/15h/01h (hardware mechanical positioning error).
GET is not successful, GET recovery is not successful, and
the cartridge is not known to be properly seated in the
Picker or a storage slot.
1. Magazine is damaged.
2. Magazine is the wrong type for the cartridge.
3. A storage cell is blocked by foreign material or not
clipped in and seated correctly.
4. Calibration problem resulted in improper Picker
position.
5. Picker offset problem.
6. Cartridge is damaged.
7. Unlabeled cartridge or intermittently readable cartridge
label in destination slot.
8. Drive load mechanism is not working.
9. A variety of Picker problems such as slipping gears,
encoder issues, etc.
v Tape Cartridge
v Library Control Blade
v Picker Assembly
v Cable Spool
v Enclosure
Chapter 10. Service Action Tickets (Txxx) and Diagnostic Resolutions (DRxxx)
10-3