IBM System Storage TS3310 Setup And Operator Manual page 147

Problem Area If...
Logs You are required to capture a
library snapshot or a drive
dump...
You need to acquire library or
drive information at the host...
Diagnostics You need to run library
diagnostic tests...
Configuration Configuring the library
resulted in less storage slots
than are actually present.
Configuration You are reinstalling a feature
requiring a License Key code.
Power If the power supply power
switch is ON and power
indicator is OFF...
Picker The Picker is stuck in one
position and is making a
clicking sound...
The Picker Assembly does not
move within five minutes
after Power ON...
Web User A Web User Interface Help
Interface page is not opening...
Then...
v For information on capturing a library snapshot, refer to
"Capturing a Library Snapshot" on page 7-9.
For information on capturing a drive dump, refer to "Using
the ITDT SCSI Firmware Update, Dump Retrieval and Drive"
on page 7-11.
Refer to Appendix A, "Message Retrieval at the Host," on
page A-1.
Refer to "Library Verify Diagnostic Tests" on page 7-2.
Verify that the a Capacity Expansion license key has been
applied.
1. From the Operator Panel, select Setup → License.
2. Re-enter the license key code.
If the license key code can not be located, contact your IBM
Sales Representative.
1. Verify that the power switch is ON.
2. Verify that the power cable is properly seated on the
Power Supply.
3. Analyze the problem by observing the Power Supply LEDs
(see "Power Supply LEDs" on page 9-10).
4. If necessary, replace the failing power supply (refer to
"Removing/Replacing aPower Supply (Primary and
Redundant)" on page 11-3).
1. Visually verify that all gear racks (front and rear) are
properly aligned. If they are not aligned, refer to
"Verifying Front and Rear Gear Racks Alignment" on page
11-19.
2. Verify that the Picker assembly is level. If it is not level,
see "Contacting IBM Technical Support" on page 9-15.
3. Check for broken gear teeth on the Y motor. If there are
broken teeth, see "Contacting IBM Technical Support" on
page 9-15.
1. Check cable connections from the Cable Spool to the Y-axis
Assembly and from the Y-axis Assembly to the Picker.
2. With Access Doors closed, note if the green LED on top of
the Picker is on.
v For a 5U library, open the I/O Station door to view.
v For a 14U library, look through the expansion module
window.
3. If the green LED is not lit, suspect the Picker Assembly or
the Y-axis Assembly.
4. If the Picker Assembly is still not working, refer to
"Contacting IBM Technical Support" on page 9-15.
Verify that other help pages are not currently open. If other
pages are currently open, close them and try again.
Chapter 9. Troubleshooting
9-5