IBM System Storage TS3310 Setup And Operator Manual page 146

Problem Area If...
Operator Panel The Operator Panel display is
blank, hung, frozen, or a
visual problem occurs
(incorrect characters, missing
characters, and so forth), dim
display, or non-responsive
touchscreen...
Media A cartridge leader pin has
detached from the cartridge...
A cartridge is not ejecting
from a drive...
Tape is broken, stretched,
folded over, or wrinkled
inside the cartridge...
Firmware A firmware (microcode)
problem is suspected...
The Library firmware does
not complete the boot-up
process and appears hung...
Failure of the Working screen
to appear on the Operator
Panel indicates that the
boot-up process is not
completing.
Library firmware is being
updated...
All firmware (library and
drive) is not at the latest
level...
9-4
TS3310 Tape Library Setup and Operator Guide
Then...
1. Verify that power is being applied to the library.
2. Gather failure information by logging in to the Web User
Interface and selecting Service Library → Capture Log.
3. Cycle library power.
4. Verify that you are running the latest levels of library and
drive firmware, then upgrade if necessary (see "Firmware
Upgrades" on page 7-10.
5. If the Operator Panel display is still failing, refer to
"Contacting IBM Technical Support" on page 9-15.
Reposition the leader pin (see "Repositioning or Reattaching a
Leader Pin" on page 8-10).
1. Take the logical library to which the drive is assigned
offline (refer to "Taking a Logical Library Offline/Online"
on page 7-7).
2. Open the I/O Station door(s), then open the Access
Door(s).
3. Locate the drive that will not eject the cartridge, then
locate the blue Unload Button on the drive.
4. Press the blue Unload Button once. The Status Light
located to the left of the Unload Button will flash green
while the drive is rewinding and unload the cartridge.
5. If the cartridge does not eject from the drive, refer to
"Contacting IBM Technical Support" on page 9-15.
1. Replace the tape cartridge.
2. Ensure that the latest available drive code is installed (refer
to "Updating Drive Firmware" on page 7-11).
If the problem continues, replace the drive (refer to
"Adding/Removing/Replacing aDrive Sled" on page 11-5).
Verify that you are running the latest levels of library and
drive firmware, then upgrade if necessary (see "Firmware
Upgrades" on page 7-10). If new firmware does not resolve
the problem, refer to "Contacting IBM Technical Support" on
page 9-15.
1. Power OFF the library and wait at least one minute before
powering ON to recover the problem.
2. If a library firmware update was just performed, try to
repeat the update procedure.
Additional time is required by the library including a blank
screen then a backlit screen before the Working screen
appears.
Refer to "Firmware Upgrades" on page 7-10 for instructions
on updating all of the components which are not at the latest
level. The procedure will direct you to the IBM web site to
check for latest firmware levels.