Nortel DMS-100 Series Maintenance Manual page 460

12-22 Routine maintenance procedures
Returning a card for repair or replacement
SMS
(continued)
Returning a card for repair or replacement
At your current location
1
2
3
4
5
6
297-8231-550 Standard 09.01 August 1998
Place the card in an electrostatic-discharge protective bag.
If your location
is in Canada
is in the United States
Fill in the return label for each card that you return. For additional help to fill out
the label, call 1-800-347-4850.
Pack the card or assembly in a Nortel card shipping carton and seal the carton.
If a Nortel shipping carton is not available, use another carton. Make sure you
that you perform the following actions:
enclose the card or assembly in packing paper
surround the card or assembly in bubble pack or foam
secure the card or assembly in the carton so that no card or assembly can
shift
Address the carton to: Nortel Customer Service Center, 4600 Emperor Blvd.,
Morrisville, North Carolina, 27560.
Go to step 11.
Fill in one return label (form 24-115) for each card or assembly that you return.
Make sure you include the following information:
return authorization number from customer service
NT product engineering code (PEC)
serial number
release number
BCS release software in use at the time of replacement
peripheral module load name
description of the failure and action taken to repair
fault code that describes the fault best (see the bottom of the label)
name of your company
office identifier code
your name
site name
Do
step 6
step 2