Nortel DMS-100 Series Maintenance Manual page 357

Returning a card for repair or replacement
Returning a card for repair or replacement
At your current location
1 Place the circuit card in an electrostatic discharge (ESD) protective bag.
If your location
is in Canada
is in the United States of America
2 Fill in the return label for each card you return. If you require help to fill out the
tag, call 1-800-347-4850.
Make sure to include the following information:
return authorization number from customer service
NT product engineering code (PEC)
serial number
release number
BCS release software used at the time of replacement
peripheral module load name
description of the failure and action taken to repair
fault code that describes the defect (see the bottom of the tag)
name of your company
office identifier code
your name
site name
3 Pack the card or assembly in a Northern Telecom card shipping carton and seal
the carton.
If a Northern Telecom shipping carton is not available, use another carton.
Make sure that you:
enclose each card or assembly in packing paper
surround each card or assembly in bubble pack or foam
secure each card or assembly in the carton so that the card or assembly
cannot shift around
4 Address the carton to: Nortel Customer Service Center, 4600 Emperor Blvd.,
Morrisville, North Carolina, 27560
5 Go to step 11.
6
Fill in one return tag (form 24–115) for each card or assembly you return.
DMS-100 Family SMS Maintenance Manual XPM10 and up
Card replacement procedures 7-151
Do
step 6
step 2
(continued)