Gestetner B147 Service Manual page 914

TROUBLESHOOTING PROCEDURES
Communication
Route
2. E-mail server
3. Destination e-mail
4. Router settings
1. Error message by e-
Between e-mail
server and internet
IFAX
Item
• Make sure that the client
Make sure that the e-mail
address is actually used.
address
Check that the e-mail
address contains no
incorrect characters such as
spaces.
Use the "ping" command to
contact the router.
Check that other devices
connected to the router can
sent data over the router.
• Check whether e-mail can
mail from the
network of the
destination.
• Check the error e-mail
Action
devices which have an
account in the server can
send/receive e-mail.
be sent to another
address on the same
network, using the
application e-mail
software.
message.
8
Remarks
• Ask the administrator to
check.
• Send a test e-mail with
the machine's own
number as the
destination. The machine
receives the returned e-
mail if the communication
is performed successfully.
• Ask the administrator of
the server to check.
• Inform the administrator
of the LAN.
SM