Printer Logging; Required Information For The Support Center - AGFA DRYSTAR AXYS Service Manual

DD+DIS033.07E
3.6

Printer Logging

Item "Printer Logging" is divided in following sections:
# Section
1

Required information for the support center

2 Printer Bootup Message
3.6.1 Required information for the support center
In case of persistent problems like Connectivity / DICOM problems or film jams it may
be required - as part of the escalation procedure - to send all logfiles, session files and
infocounters to the support center.
Proceeding:
Step #
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Step 8
At sporadic problems (Connectivity / DICOM problems; film jams) skip Steps 1 to 4.
Immediately start with step 5
Note 1: Path for session file / infocounter:
Enter service command session – 7 service actions – 5 logging – 1 session reports
(select all files) / 2 Infocounters report – To this computer
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Edition 1, Revision 0
10-2007
Descpription
In the Service Engineer Tools go to "Controller
Logging"
Set tasks
- PrintJobHandler
- DCMPrintSCP_0
- DCMPrintSCP_1 (if available)
to TRACE
Produce the fault by sending an image from the
modality or by printing a test image
Reboot the printer
Get the session files
Get the infocounter file
Save the " DICOM, LPD and HIPAA report"
Send the
•
Session file
•
Infocounter file
•
DICOM, LPD and HIPAA report
to your support center
DOCUMENT CONTROL NOTE:
DRYSTAR AXYS
Type 5367/100
Repair and Service
Tools and Auxiliary Means
refer to ...
3.6.1
3.6.2
Comment
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See note 1
See note 1
See note 2
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Agfa Company Confidential
Chapter 3.2 / 43