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Telephony Manager 3.0
Nortel Telephony Manager 3.0 Manuals
Manuals and User Guides for Nortel Telephony Manager 3.0. We have
2
Nortel Telephony Manager 3.0 manuals available for free PDF download: Installation And Configuration Manual, User Manual
Nortel Telephony Manager 3.0 Installation And Configuration Manual (328 pages)
Nortel 1000 Servers: User Guide
Brand:
Nortel
| Category:
Software
| Size: 4 MB
Table of Contents
Telephony Manager
1
Restricted Rights Legend
2
Statement of Conditions
3
Revision History
7
Contents
9
Table of Contents
9
Contents
11
Getting Help from the Nortel Web Site
15
Getting Help over the Telephone from a Nortel Solutions Center
15
How to Get Help
15
Getting Help from a Specialist by Using an Express Routing Code
16
Getting Help through a Nortel Distributor or Reseller
16
About this Document
17
Applicable Systems
17
Subject
17
System Migration
18
Conventions
19
Intended Audience
19
Related Information
22
Contents
25
Overview
25
Preparing for Installation
25
TM 3.0 Installation Tasks
26
What's New
26
Supported Systems
27
Supported Upgrade Paths
31
TM 3.0 Server and Clients Overview
31
TM 3.0 Hardware Requirements
32
General Restrictions
35
TM 3.0 Software Requirements
35
Third-Party Software Requirements
40
Contents
43
Installing TM 3.0 Server (Standalone) Software
43
Overview
43
Checking Local Security Settings
45
Installation Program Features
45
Users and Groups
45
Installing TM 3.0 Software
48
Maintenance Mode
61
Contents
65
Installing TM 3.0 Client Software
65
Overview
65
Installing the Client Software
68
Contents
81
Keycode Upgrade
81
Performing a Keycode Upgrade
81
Contents
85
Migrating from OTM 2.2 to TM 3.0
85
Performing Migrations
85
Operating System Migration
86
Configuring Secure Sockets Layer (SSL)
89
Contents
89
Installing a Server Certificate in IIS
89
Overview
89
Configuring SSL on the TM 3.0 Server Platform
90
Enabling SSL for TM 3.0 Web Login
90
Importing TM 3.0 Root Certificate
91
Setting up CND SSL
91
Contents
93
License Management
93
Serial Number and Keycode
93
TN License
93
RU License
94
Client License
95
Security Device (Dongle)
95
Before Configuring TM 3.0
99
Contents
99
Overview
99
Testing the Connection
100
Setting up Customer Information
105
Setting up TM 3.0 Applications
106
Setting up System Data
108
Adding TM 3.0 Web Users
111
Contents
111
Overview
111
Capabilities
112
User Login and Security
112
Access Permissions
113
User Authentication
114
User Group Access Rights
114
User Groups
116
Telephone Access
120
Features Tab
122
Installing and Configuring Desktop Services
124
Configuring a Modem for TM 3.0 Applications
127
Contents
127
Using Installation Tools
127
Configuring High-Speed Smart Modems
128
Troubleshooting Modem Connections
130
Localization
135
Security Management
135
Assigning Access Properties
136
Administrators
137
Security for Upgrades and Re-Installations
137
Users
137
Authentication
138
Authentication Methods
138
Password Policy
139
Blank Passwords
140
User Management
140
Login Process
142
User Groups
142
Fresh Installation
144
Installation
144
User Management Recommendations
144
Configuring TM 3.0 Navigator Users
145
Creating a User Group
148
Icon Explanation
151
Adding a User
152
Authenticating Users
153
Initial Login
155
FTP Server
157
Setting up the FTP Server, CND Server and Terminal Server
157
CND Server
158
Terminal Server
159
Terminal Server Setup
159
Virtual Ports
162
Serial Connections
163
Network Connections
164
Configure Windows® XP SP2 to Work with TM 3.1
167
Configuring the Web Browser Client
167
Accessing the TM 3.0 Web Server from a Web Browser
168
Contents
169
Integrating TM 3.0 with ONMS
169
Overview
169
Integration Requirements
170
TM 3.0- ONMS Integration
170
TM OIT Files
171
Checklist for Installing the Optivity Integration Toolkit
172
About Oitinstall
173
Using ONMS Infocenter
174
Viewing TM 3.0 Server Object Properties
178
Modifying TM 3.0 Server Object Properties
179
Starting TM 3.0 Web Applications
179
Using Faultsummary
182
Web Server
182
Configuring TM 3.0
184
Removing a TM 3.0 Server
185
Troubleshooting
185
Contents
187
Integrating TM 3.0 with HP Openview
187
Overview
187
Limitations
188
Hardware and Software Requirements
189
System Integration
189
Installation and Configuration
192
Contents
215
Overview
215
Uninstalling TM 3.0
215
Contents
219
Installing TM 3.0 on Windows 2000 Server
219
Overview
219
Windows 2000 Server Reference
219
Installing Network Adapter Software
222
Configuring TCP/IP
223
Installing a Modem
227
Testing Network Cards
229
Contents
231
Windows Server 2003 Configuration
231
Windows Server 2003 Configuration and Restrictions
231
Add a New ISAPI Web Service Extension to IIS 6.0
233
Enabling Parent Paths
234
Configuring IIS 5.0 Isolation Mode
236
Adjusting Internet Explorer Security Settings
238
Remote Desktop and Terminal Server
240
TM 3.0 Server-Client Setup
240
Configuring Client Authentication on the Server Side
241
Configuring Security for TM 3.0
247
Contents
269
Overview
269
Setting up the Metabase Editor Utility
269
Appendix A: TM 3.0 Engineering Guidelines
271
Capacity Factors
271
Contents
271
Overview
271
Hardware and Software Comparisons
273
Software Limits
274
Operational Limits
288
Web Station
288
PC Hardware
290
Disk Performance
291
Hard Disk
291
Physical Memory
291
Network Bandwidth
293
Processor Speed
293
Typical Configurations
293
VPN Connections
299
Alarm Processing
300
Bandwidth Utilization
300
Recommended Usage
301
TM 3.0 System Performance
302
Hostname Resolution
304
TM 3.0 Port Usage
308
TM 3.0 Language Support
311
Appendix B: Installation Checklist
313
Ethernet Connections
314
Installation Requirements
314
Programming the Switch
314
Appendix C: Configuring a USB Modem
317
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Nortel Telephony Manager 3.0 User Manual (36 pages)
Nortel Communication Server 1000
Brand:
Nortel
| Category:
Software
| Size: 0 MB
Table of Contents
Revision History
3
Table of Contents
5
About this Document
7
Using Desktop Services
9
User Login Page
9
Desktop Services Pages
10
My Profile Page
10
Telephone Details Page
11
Header Information
12
General Properties
12
Directory Options Section
13
Features Section
13
Keys Section
14
Administration Section
14
Making Changes
15
Changing Your Password
15
Changing Data on the Telephone Details Page
15
Validating and Saving Data Changes
15
Scheduling Synchronization
16
Restoring Data Changes
17
Examples
18
Assigning an Auto Dial Key
18
Deleting an Auto Dial Key
19
Changing the DN on a Call Forward Key
20
Changing a Key Type
21
Telecom Billing System Web Reporting
23
Overview
23
Accessing TBS Web Reports
23
TBS Web Reports
24
Report Filters
26
TBS Web Reporting Reports
26
Extension Summary Report
27
Extension Detail Report
28
Extension Roll-Up Report
28
Authorization Code Detail Report
29
Authorization Code Roll-Up Report
29
Frequently Called Numbers Report
30
Frequently Called Locations Report
31
Area Code Summary Report
31
Trunk Utilization Report
32
Trunk Diagnostic Report
33
User Guide
36
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