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13.A7.D6 Jam tray 5 (inner flap)
Description
This jam occurs when the leading edge passes the tray 6 feed sensor (PS3305), but does not reach the
HCI exit sensor (PS3301) in the designated amount of time.
Recommended action
1x500 paper feeder and HCI installed.
1.
Open Tray 5 and the inner flap, remove any jammed paper, and then close Tray 5 and the inner
flap.
2.
Inspect the Tray 6 pick, feed and separation rollers. Clean or replace them if necessary.
3.
Inspect the connectors at the feed sensor, solenoid, feed motor, and the controller PCA.
4.
Use the Tray/bin manual sensor tests to toggle the HCI exit sensor (PS3301). If the sensor or lever
are not properly functioning, replace the HCI crossing assembly.
5.
Use the Components tests to toggle the Tray 6 solenoid (listen for the solenoid to move). If the
solenoid is not properly functioning, replace the Tray 6 paper pickup assembly.
6.
Use the Components tests to activate the Tray 6 pickup motor (listen for the motor to rotate). If the
motor is not properly functioning, replace the Tray 6 pickup motor.
13.A7.FF Jam in tray 4 or 13.A7.FF Jam in tray 5 or 13.A7.FF Jam in lower right door
Description
Residual paper jam. This jam occurs when paper exists at any of the paper path jam sensors when the
product power is turned on or after jam re-evaluation.
Recommended action
1.
Open the lower right door, remove any jammed paper, and then close the lower right door.
Open the HCI right tray and the inner flap, remove any jammed paper, and then close the inner
flap and tray.
2.
Inspect the connectors at the feed sensor and controller PCA.
3.
Use the Tray/bin manual sensor tests to toggle the HCI exit sensor (PS3301). If the sensor or lever
are not properly functioning, replace the HCI crossing assembly.
13.AA.EE Door open jam
Description
Door open jam.
Upper right cover open; AA
◦
FD (left) output door open; EA
◦
Lower right cover 1 open; AB
◦
306
Chapter 2 Solve problems
ENWW
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Table of Contents
Troubleshooting
