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Problem
Outgoing fax calls keep dialing.
Faxes you send are not arriving at the
receiving fax machine.
ENWW
Cause
The fax accessory automatically redials
a fax number if the
Redial on Busy
option is on or if the
Redial on No
Answer
option is on.
The receiving fax machine might be
turned off or might have an error
condition, such as being out of paper.
A fax might be in memory because it is
waiting to redial a busy number, or
there are other jobs ahead of it waiting
to be sent.
Solution
This is normal operation. If you do not
want the fax to retry, set the
Busy
option to 0, set the
Redial on No
Answer
option to 0, and set the
on Error
option to 0.
Ask the recipient to make sure the fax
machine is turned on and ready to
receive faxes.
If a fax job is in memory for either of
these reasons, an entry for the job
displays in the fax log. Print the fax
activity log, and check the Result
column for jobs with a Pending
designation.
Solve fax problems
Redial on
Redial
463
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Table of Contents
Troubleshooting
