HP LASERJET ENTERPRISE M725dn Troubleshooting Manual page 364

8.
Clean the document feeder roller.
9.
Open the following menus:
Administration
●
Troubleshooting
●
Diagnostic Tests
●
Scanner Tests
●
Actuate the Pick-success Sensor. If the sensor does not show functionality when tested, replace the
Document feeder.
31.13.02
Description
The paper passed the pick success sensor and then jammed in the document feeder paper path.
Recommended action
1.
Clear the paper path and try feeding the page again.
2.
Verify the paper meets the product specifications.
3.
Check the paper guides and make sure they are set to the correct paper width.
4.
Verify the paper path is clear.
5.
Check for motor stall 31.03.31 and 31.03.32 errors.
6.
Open the following menus:
Administration
●
Troubleshooting
●
Diagnostic Tests
●
Scanner Tests
●
Actuate the Paper-path Sensor 1. If the sensor does not show functionality when tested, replace the
document feeder.
31.13.13
Description
The jam access door is open.
Recommended action
1.
Verify the jam access cover is closed.
2.
Try feeding the paper again.
332 Chapter 2 Solve problems ENWW