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If the page does not print correctly, the problem is with the product hardware.
If the page prints correctly, then the product hardware is working. The problem is with the
computer you are using, with the print driver, or with the program.
6.
Verify the print driver:
Verify that you have installed the print driver for this product. Check the program to make
●
sure that you are using the print driver for this product. The print driver is on the CD that
came with the product. You can also download the print driver from
ljMFPM725_software.
7.
Print using a different program:
Print a short document from a different program that has worked in the past. If this solution
▲
works, then the problem is with the program. If this solution does not work (the document
does not print), complete these steps:
●
●
ENWW
Try printing the job from another computer that has the product software installed.
If you connected the product to the network, connect the product directly to a computer
with a USB cable. Redirect the product to the correct port, or reinstall the software, and
select the new connection type that you are using.
www.hp.com/go/
Solve problems checklist
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Table of Contents
Troubleshooting
