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Recommended action
1.
Open the top cover, remove any jammed paper, and then close the top cover.
2.
Remove the duplexer, remove any jammed paper, and then reinstall the duplexer.
NOTE:
3.
Use the Manual sensor tests to toggle the duplexer refeed sensor (SR2DU). If the sensor or lever
are not properly functioning, replace the duplexer.
13.DE.EE Jam in duplexer (during a print job)
Description
This is a user caused jam, not a mechanical problem. This jam occurs when the duplexer is removed
while paper is being delivered in the duplexer.
Recommended action
Remove the duplexer, remove any jammed paper, and then reinstall the duplexer.
13.E1.DX Jam in left door
Description
Late to bin full jam. This jam occurs when the paper fails to reach the face-down bin full sensor (SR4)
within a specific time.
X indicates the fuser mode
2 = Normal
◦
3 = Light media 1
◦
3 = Light media 2
◦
4 = Heavy media 1
◦
5 = Heavy media 2
◦
B = Transparency
◦
D = Envelope 1
◦
D = Envelope 2
◦
Recommended action
1.
Open the left door, remove any jammed paper, and then close the left door.
2.
Inspect the connector (J55) on the output assembly, and the connector (J45) on the DC controller
PCA.
3.
Use the Tray/bin manual sensor tests to toggle the output bin full sensor (SR4). If the sensor or
lever are not properly functioning, replace the paper delivery assembly.
320
Chapter 2 Solve problems
Make sure that the duplexer is fully seated when reinstalled.
ENWW
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Table of Contents
Troubleshooting
