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Recommended action
1.
Open Tray 5 and the inner flap, remove any jammed paper, and then close Tray 5 and the inner
flap.
2.
Inspect the connectors at the feed sensor and controller PCA for Tray 6.
3.
Use the Tray/bin manual sensor tests to toggle the Tray 6 feed sensor. If the Tray 6 feed sensor or
lever are not properly functioning, replace the Tray 6 paper pickup assembly.
13.A7.D5 Jam in lower right door
Description
This jam occurs when the leading edge passes the tray 5 feed sensor (PS3302), but does not reach the
HCI exit sensor (PS3301) in the designated amount of time.
Recommended action
1x500 paper feeder and HCI.
1.
Open the lower right door, remove any jammed paper, and then close the lower right door.
2.
Inspect the Tray 5 pick, feed and separation rollers. Clean or replace them if necessary.
3.
Inspect the connectors at the feed sensor and controller PCA.
4.
Use the Tray/bin manual sensor tests to toggle the HCI exit sensor (PS3301). If the sensor or lever
are not properly functioning, replace the HCI crossing assembly.
5.
Use the Components tests to toggle the Tray 5 solenoid (listen for the solenoid to move). If the
solenoid is not properly functioning, replace the Tray 5 paper pickup assembly.
6.
Use the Components tests to activate the Tray 5 pickup motor (listen for the motor to rotate). If the
motor is not properly functioning, replace the Tray 5 pickup motor.
13.A7.D5 Jam tray 4 (inner flap)
Description
This jam occurs when the leading edge passes the tray 5 feed sensor (PS3305), but does not reach the
HCI exit sensor (PS3301) in the designated amount of time.
Recommended action
3x500 paper deck installed.
1.
Open Tray 4 and the inner flap, remove any jammed paper, and then close Tray 4 and the inner
flap.
2.
Inspect the HCI Tray 5 pick, feed and separation rollers. Clean or replace them if necessary.
3.
Inspect the connectors at the controller PCA and paper feed crossing for the HCI.
4.
Use the Tray/bin manual sensor tests to toggle the HCI exit sensor (PS3301). If the sensor or lever
are not properly functioning, replace the HCI crossing assembly.
ENWW
Tools for troubleshooting
305
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Table of Contents
Troubleshooting
