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Recommended action
1.
Verify the paper meets the product specifications.
2.
Make sure the input tray is not overloaded.
3.
Check the event log for document feeder errors, and resolve any errors first.
4.
Open and close the top cover to see if the pick motor turns without posting this error. If the motor
turns, then the motor is good.
5.
Verify the motor cables are connected.
6.
Reseat the document feeder to scanner control board.
7.
Replace the document feeder.
31.03.31
Description
The document feeder pick motor is not turning.
Recommended action
1.
Verify the paper meets the product specifications.
2.
Make sure the input tray is not overloaded.
3.
Check the event log for document feeder errors, and resolve any errors first.
4.
Verify the motor cables are connected.
5.
Reseat the document feeder to scanner control board.
6.
Replace the document feeder.
31.03.32
Description
The document feeder deskew motor is not turning.
Recommended action
1.
Verify the paper meets the product specifications.
2.
Make sure the input tray is not overloaded.
3.
Check the event log for document feeder errors, and resolve any errors first.
4.
Verify the motor cables are connected.
5.
Reseat ADF to scanner control board cables.
6.
Replace the document feeder.
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Chapter 2 Solve problems
ENWW
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Table of Contents
Troubleshooting
