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HP anticounterfeit Web site
Go to
www.hp.com/go/anticounterfeit
message says the cartridge is non-HP. HP will help determine if the cartridge is genuine and take steps
to resolve the problem.
Your toner cartridge might not be a genuine HP toner cartridge if you notice the following:
The supplies status page indicates that a non-HP supply is installed.
●
You are experiencing a high number of problems with the cartridge.
●
The cartridge does not look like it usually does (for example, the packaging differs from
●
HP packaging).
476
Appendix A Service and support
when you install an HP toner cartridge and the control-panel
ENWW
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Troubleshooting
