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Recommended action
1.
Open the appropriate door, remove any jammed paper, and then close the door.
2.
Check for jammed paper in Tray 5 and the HCI right tray inner flap.
3.
Inspect the connectors at the feed sensor and controller PCA for Tray 5.
4.
Use the Tray/bin manual sensor tests to toggle the Tray 5 feed sensor and HCI exit media feed
sensor (PS3301).
If the Tray 5 feed sensor or lever are not properly functioning, replace the Tray 5 paper pickup
assembly.
If the HCI media feed sensor is not properly functioning, replace the HCI crossing paper feed
assembly.
13.A6.D6 Jam in tray 6
Description
No pick jam. This jam occurs when the paper does not reach the Tray 6 feed sensor in the designated
amount of time.
Depending on the input device configuration this could be the third tray of the 3x500 paper deck, or
the left tray of the HCI (SR91—PD3x500, PS3305—HCI).
Recommended action
1.
Open Tray 6, remove any jammed paper, and then close Tray 6.
2.
Inspect the connectors at the feed sensor and controller PCA for Tray 6.
3.
Use the Tray/bin manual sensor tests to toggle the Tray 6 feed sensor. If the Tray 6 feed sensor or
lever are not properly functioning, replace the Tray 6 paper pickup assembly.
4.
Use the Components tests to toggle the Tray 6 solenoid (listen for the solenoid to move). If the
solenoid is not properly functioning, replace the Tray 6 paper pickup assembly.
5.
Use the Components tests to activate the Tray 6 pickup motor (listen for the motor to rotate). If the
motor is not properly functioning, replace the Tray 6 pickup motor.
13.A6.FF Jam in tray 6 or 13.A6.FF Jam tray 5 (inner flap)
Description
Residual paper jam. This jam occurs when paper exists at any of the paper path jam sensors when the
product power is turned on or after jam re-evaluation.
Depending on the input device configuration this could be the third tray of the 3x500 paper deck, or
the left tray of the HCI (SR91—PD3x500, PS3305—HCI).
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Chapter 2 Solve problems
ENWW
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Table of Contents
Troubleshooting
