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Recommended action
3x500 paper deck installed.
1.
Open the lower right door, remove any jammed paper, and then close the lower right door.
2.
Inspect the Tray 5 pick, feed and separation rollers. Clean or replace them if necessary.
3.
Check the connectors at the feed sensor, solenoid, feed motor, and the controller PCA.
4.
Use the Tray/bin manual sensor tests to toggle the Tray 5 feed sensor. If the sensor or lever are
not properly functioning, replace the Tray 5 paper pickup assembly.
5.
Use the Components tests to toggle the Tray 5 solenoid (listen for the solenoid to move). If the
solenoid is not properly functioning, replace the Tray 5 paper pickup assembly.
6.
Use the Components tests to activate the Tray 5 pickup motor (listen for the motor to rotate). If the
motor is not properly functioning, replace the Tray 5 pickup motor.
7.
Use the Tray/bin manual sensor tests to toggle the Tray 4 feed sensor. If the sensor or lever are
not properly functioning, replace the HCI paper pickup assembly.
13.A4.D5 Jam in middle right door
Description
This jam occurs when the leading edge of the sheet exits the source tray, but does not reach the Tray 4
feed sensor (SR1PF) in the designated amount of time.
Recommended action
1x500 paper feeder and 1x500 paper deck installed or a 1x500 paper feeder and HCI installed.
1.
Open the middle right door, remove any jammed paper, and then close the middle right door.
2.
Inspect the Tray 5 pick, feed and separation rollers. Clean or replace them if necessary.
3.
Check the connectors at the feed sensor, solenoid, feed motor, and the controller PCA.
4.
Use the Tray/bin manual sensor tests to toggle the Tray 5 feed sensor. If the sensor or lever are
not properly functioning, replace the Tray 5 paper pickup assembly.
5.
Use the Components tests to toggle the Tray 5 solenoid (listen for the solenoid to move). If the
solenoid is not properly functioning, replace the Tray 5 paper pickup assembly.
6.
Use the Components tests to activate the Tray 5 pickup motor (listen for the motor to rotate). If the
motor is not properly functioning, replace the Tray 5 pickup motor.
7.
Use the Tray/bin manual sensor tests to toggle the Tray 4 feed sensor. If the sensor or lever are
not properly functioning, replace the HCI paper pickup assembly.
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Chapter 2 Solve problems
ENWW
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Table of Contents
Troubleshooting
