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6.
Use the Components tests to activate the Tray 6 pickup motor (listen for the motor to rotate). If the
motor is not properly functioning, replace the Tray 6 pickup motor.
7.
Use the Tray/bin manual sensor tests to toggle the Tray 4 feed sensor. If the sensor or lever are
not properly functioning, replace the HCI paper pickup assembly.
13.A4.FF Jam in tray 4 or 13.A4.FF Jam in lower right door or 13.A4.FF Jam in middle right
door
Description
Residual paper jam. This jam occurs when paper exists at any of the paper path jam sensors when the
product power is turned on or after jam re-evaluation.
Depending on the input device configuration this jam could be at the 1x500 sheet paper feeder, the
top tray of the 1x500 sheet paper deck or 3x500 paper deck, the right tray of the HCI, or the HCI exit
media feed sensor (SR1PF, SR1PD, PS3302—HCI, PS3301—HCI).
Recommended action
1.
Open the appropriate door, remove any jammed paper, and then close the door.
2.
Check for jammed paper in Tray 4 and the HCI right tray inner flap.
3.
Inspect the connectors at the feed sensor and controller PCA for Tray 4.
4.
Check the connectors at the feed sensor, solenoid, feed motor, and the controller PCA.
5.
Use the Tray/bin manual sensor tests to toggle the Tray 4 feed sensor and HCI exit media feed
sensor (PS3301).
If the Tray 4 feed sensor or lever are not properly functioning, replace the Tray 4 paper pickup
assembly.
If the HCI media feed sensor is not properly functioning, replace the HCI crossing paper feed
assembly.
13.A5.D5 Jam in tray 5
Description
No pick jam. This jam occurs when the paper does not reach the Tray 5 feed sensor in the designated
amount of time.
Depending on the input device configuration this could be the second 500 sheet paper feeder, the
1x500 sheet paper deck or 3x500 paper deck, the right or left tray of the HCI, or the HCI exit media
feed sensor. (SR81—PD3x500, PS3305—HCI, SR1—1x500PD, PS3302—HCI, PS3301—HCI).
Recommended action
1.
Open Tray 5, remove any jammed paper, and then close Tray 5.
2.
Inspect the connectors at the feed sensor and controller PCA for Tray 5.
3.
Check the connectors at the feed sensor, solenoid, feed motor, and the controller PCA.
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Chapter 2 Solve problems
ENWW
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Table of Contents
Troubleshooting
