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8.2.2
Unrecoverable system errors
Unrecoverable errors may be caused by some part of the cutting plotter, which is malfunctioning. In case
of an unrecoverable error, most of the time the cutter will be completely blocked and the buzzer will be
beeping until you strike a key. The error id, number and description will appear on the keyboard display, and
will be cleared when entering a key. It is recommended to contact an authorized Mutoh service technician. It
is also possible that the error disappears after rebooting the cutter.
Each error has an ID number. Please refer to the table below to know which ID corresponds with which error.
-1 / 0:
The reasons why these errors occur are software related.
Check for a more recent SC-PRO firmware.
1000-3999:
The reasons why these errors occur are mostly hardware/software related.
The mainboard may be mal-functioning, call service.
The mechanical parts may be mal-functioning, call service.
Check for a more recent SC-PRO firmware.
4000-4999:
The reasons why these errors occur are mostly related with data loss.
Check cable connections. Keep USB cables shorter than 5m. Network problems.
5000-5999:
The reasons why these errors occur are mostly related with data loss.
Check cable connections. Keep USB cables shorter than 5m. Network problems.
Check the RS232 settings.
6000-6049:
The reasons why these errors occur are mostly hardware related.
Check the flatcables between mainboard and head board.
The headboard may be mal-functioning, call service.
6050-6069:
The reasons why these errors occur are mostly hardware related.
Check the flexible cable between keyboard and mainboard.
The keyboard may be mal-functioning, call service.
There can be a firmware incompatibility between keyboard and SC-PRO, please update
both SC-PRO and Keyboard version to any last known functioning version.
6070-6089:
The reasons why these errors occur are mostly software related.
Check for a more recent SC-PRO firmware.
6090-6099:
The reasons why these errors occur are mostly hardware/software related.
Check for a more recent SC-PRO firmware.
6100-6110:
The reasons why these errors occur are mostly user manipulation/mechanical related.
Check if media is properly loaded, if there are no mechanical obstructions in the head
movement or media movement path.
6111-6114:
The reasons why these errors occur are mostly hardware/software related.
The mainboard may be mal-functioning, call service.
Check for a more recent SC-PRO firmware.
User's Guide SC-PRO Cutting Plotter
91
CHAPTER 8: TROUBLESHOOTING
AP-75280 – Rev. 1.1
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