MotoSAT J1 User And Installation Manual page 79

Elevation Motor: 90% of these will be elevation motor failure 10% could be the UCU. Replace and
test in that order.
7. Contact MotoSAT support for possible parts replacement.
-37 Satellite not found
Check sat table, scansat, find other satellite, tree, building, skew motor not wired right
G75 tri assembly is in other polarity
Issue: Satellite acquisition failed.
Resolutions:
1. Check all coaxial connections and F connectors.
2. Power cycle the controller modems and router and check network connections.
3. Perform a dish calibration.
4. Send the unit to search again.
5. Contact MotoSAT support for possible parts replacement.
-38 Gateway not found
Issue: The gateway specified in the network configuration is not able to be pinged from the
controller.
Resolutions:
1. Power cycle the router, switches, and or modems.
2. Check network cabling and network configurations on the J1 to ensure they match the current
routers or switches configuration.
3. Power cycle the Controller.
rd
4. Contact 3 party networking hardware provider for possible networking hardware replacement.
5. Contact MotoSAT support for possible parts replacement.
-39 Can't start isolation test
Hughes only, test later.. no Hughes server. Wait and retest
Issue: there was a communications error with the Direcway modem during the isolation test.
Resolutions:
1. Check all coaxial connections and F connectors.
2. Power cycle the controller modems and router and check network connections.
3. Contact the Direcway bandwidth provider for possible modem or radio assembly replacement.
rd
4. Contact 3 party networking hardware provider for possible networking hardware replacement.
5. Contact MotoSAT support for possible parts replacement.
-40 Isolation test failed
Hughes only, test later... Wait and retest try other satellite.
Issue: The Direcway modem failed the isolation test.
Resolutions:
1. Check all coaxial connections and F connectors.
2. Power cycle the controller modems and router and check network connections.
3. Change isolation optimization in the controllers' configuration to High or Medium as necessary.
4. Contact the Direcway bandwidth provider for possible modem or radio assembly replacement.
rd
5. Contact 3 party networking hardware provider for possible networking hardware replacement.
6. Contact MotoSAT support for possible parts replacement.
-41 Operation cancelled
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