MotoSAT J1 User And Installation Manual page 75

Resolutions:
1. Contact MotoSAT support for possible replacement.
-20 No GPS battery
F1 Only BRICK UCB
Temporary solution: Enable Manual location settings in configuration.
Resolutions:
1. Contact MotoSAT support for possible replacement.
-21 Isolation test error
Hughes Only
Issue: there was a communications error with the Direcway modem during the isolation test.
Resolutions:
1. Power cycle the controller modems and router and check network connections.
2. Contact the Direcway bandwidth provider for possible modem or radio assembly replacement.
rd
3. Contact 3 party networking hardware provider for possible networking hardware replacement.
4. Contact MotoSAT support for possible parts replacement.
-22 No serial connection
Obsolete
-23 Dish not tested
Issue: This message should only be displayed in debug mode for use when compiling newer
versions of software if this massage appears during normal use:
Resolutions:
Perform test dish
1. Power cycle the controller and check connections at the mount and on the controller.
2. Perform nvclear command from the J1boot% prompt in a telnet session power cycle the unit
and reconfigure the controller.
3. Perform ucbupdate command from the DATASTORM% prompt in a telnet session.
4. Contact MotoSAT support for possible parts replacement.
-24 Bad version
Issue: This message should only be displayed in debug mode for use when compiling newer
versions of software if this massage appears during normal use:
Resolutions:
1. Power cycle the controller and check connections at the mount and on the controller.
2. Perform nvclear command from the J1boot% prompt in a telnet session power cycle the unit
and reconfigure the controller.
3. Perform ucbupdate command from the DATASTORM% prompt in a telnet session.
4. Contact MotoSAT support for possible parts replacement.
-25 Modem not responding
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