Introduction; Failures And Malfunctions Of The Printer - MUTOH PJ-1614NXE User Manual

PJ-1614NXE PJ-2216NXE OPERATION MANUAL
6 Troubleshooting

6.1 Introduction

This chapter explains troubles that may occur when using the printer and how to solve them.
If you encounter an error not described in this chapter, refer to "6.3 Error messages" and contact
MUTOH local dealer.
NOTE
To receive our customer support service, present your warranty. If you do not present it, you may be changed for the
service even if it is within the term of warranty.
If you have a maintenance service contract, show the agreement or other documents.

6.2 Failures and malfunctions of the printer

This section describes the failures and malfunctions of the printer not displayed as errors, and their
causes and solutions.
(1) The printer does not work after the power is turned on.
No. Possible cause
1 You did not plug the power cable in.
2 The AC power does not match the specified
voltage.
3 Is the front cover open?
4 Is the maintenance cover open?
(2) The printer does not work after the media is loaded.
No. Possible cause
1 Close the maintenance cover.
2 Is the pressure roller raised?
3 Is the maintenance cover open?
Solutions
Plug in the power cable.
Use the printer at the specified voltage.
Close the front cover.
Close the maintenance cover.
Solutions
Close the front cover.
Lower the pressure roller.
Close the maintenance cover.
6-1
6 Troubleshooting
References
3.2 Connecting
the power cable
3.2 Connecting
the power cable
3.6 Media
handling
3.4 Turning the
power ON/OFF
References
3.6 Media
handling
3.6 Media
handling
3.4 Turning the
power ON/OFF