NEC Electra Elite 48/192 Features And Specifications Manual page 322

Electra Elite Issue 6
ACD Greeting Message
A caller hears the message that is recorded per group when agents are
not available to answer a call. The Administration program can set this
message to play first even when available agents are idle.
Numbers in Queue Messages
These messages are shared by all groups, can be recorded by the
Supervisor using a telephone, and contain the numbers played for queue
depth. During recording by telephone, the number to speak is shown in the
display. When a voice file from a PC is used, the message must be in
indexed play format or the queue depth feature does not work.
ACD On-Hold Message
This message (recorded and enabled per group) plays after the ACD
Greeting and Refresh 1 and Refresh 2 messages. By default this
message is not recorded.
ACD Refresh Message 1
This message (recorded and enabled per group) plays at programmed
intervals for callers that remain in queue. It plays after the ACD Greeting
and before ACD Refresh Message 2.
ACD Refresh Message 2
This message (recorded and enabled per group) plays at programmed
intervals for callers that remain in queue. It plays after the ACD Greeting,
ACD Refresh Message 1, and On-Hold messages.
Night Message
This message (recorded and enabled per group) is played when a group is
in night mode and the message is enabled for that queue.
ACD Queue Status Header
This message (recorded and enabled per group) is used with the queue
depth feature to indicate the place in the queue. By default it states: "you
are caller number" followed by the prompt that plays the correct place for
the caller.
ACD Queue Status Trailer
A message (in queue) that is recorded and enabled per group is played
after the Queue status header and Numbers Message.
Features and Specifications Manual E - 19