Uniform Call Distributio N(Ucd - NEC Electra Elite 48/192 Features And Specifications Manual

Uniform Call Distribution (UCD)
FEATURE
DESCRIPTION
SYSTEM
AVAILABILITY
OPERATING
PROCEDURES
GENERAL
DESCRIPTION
Features and Specifications Manual
Uniform Call Distribution permits incoming DIT/ANA, DID/Tie, and CO ring
transferred calls to terminate in a prearranged hunt group. Incoming calls are
distributed based on longest idle time among all members of the UCD group.
When an incoming DIT/ANA, DID call to a UCD group encounters all UCD
stations busy or no-answer, the call is queued and the caller receives a Delay
Announcement after a programmed time.
Terminal Type:
All Multiline Terminals
Required Components:
MIFA-U10 ETU
None
CALL PROCESSING
This section includes the following features:
Abandoned Call Search
Abandoned incoming calls are not connected to Agent positions. The system
recognizes abandoned calls and removes them from queue on trunks that
provide calling party disconnect supervision.
Call Distribution to Agents
Calls are automatically distributed among Agents in a UCD group based on
longest idle time.
Call Transfer to UCD Group Queue
CO Trunk calls, that have terminated to either a normal station or a UCD
Agent, can be transferred to a UCD group queue.
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