Scenario 6 - Mycalls Call Centre And Enterprise (Non-Netlink); Scenario 7 - Mycalls Call Recorder And Enterprise - NEC Univerge SC8100 Installation Manual

Scenario 6 – MyCalls Call Centre and Enterprise (Non-Netlink)
When MyCalls Call Centre is used in a Non Netlink configuration then the procedure for installing
MyCalls is no different and can be used in any of the installations scenarios 1-4. The main difference
to the whole setup is how the Call Centre licensing works. For each call centre on each PBX that
exists, there should be a MyCalls Call Centre license for the appropriate number of agents.

Install MyCalls and configure MyCalls Enterprise as required

Install the MyCalls Enterprise and MyCalls Call Centre licenses on the SV8100 that
will hold the license.

On the MyCalls Server, read the license from the SV8100 holding the license and
register it.

Install the license that will enable SMDR and P Commands on all of the other
SV8100's that are part of the enterprise.
Scenario 7 – MyCalls Call Recorder and Enterprise
Call recorders can be used in any of the scenarios 1-6 and the same licensing rules apply. When
ever a call recorder is used within an enterprise, then the call recorder license will need to need to be
installed onto the SV8100 that is holding the Enterprise license. As the physical call recorder need to
be connected in line with the trunks then a PC will need