Vertical SBX IP 320 Features & Operation Manual page 95

Hunt Groups 85
Operation
VMIB Announcement
The VMIB announcements can be assigned to provide different messages to each ACD group.
The system ACD groups can be programmed to provide announcements to incoming calls to a
group where all station are busy. Both primary and secondary announcements will be available
and a guaranteed announcement may be assigned.
Agents
The following features are available to agents in an ACD group.
Agent Login/Logout - It is assigned by the Admin Program. An ACD agent can be assigned to
more than one ACD group.
Agent On/Off Duty - Agent can be On/Off duty by dialing the ACD DND Code
([TRANS/PGM] + 87 + Hunt Group Number) on the dial pad or by pressing the
pre-programmed flexible button.
Alternate ACD Group
An alternate ACD group can be programmed so that if stations are busy, the alternate will be
checked for an available station.
Overflow Station Assignment
An overflow station may be assigned to route callers in queue to a designated station after a
specified time. The overflow station may not be one of the ACD group stations. The overflow
station can be forwarded, if enabled in Admin programming.
Display Queued Calls
LCD Display Queued call count.
Q UE Grou p NO ( Qu eue co unt)
LED Indication
The DSS LED of the {ACD Group} will flash at a greater frequency as the number of queued
calls increases.
0 : Off, 01-3 : 60 IPM, 4-6 : 120 IPM, more than 7 : 240 IPM
Supervisor
Supervisor Login/Logout - It is assigned by Admin Programming. Each ACD group can be
assigned a separate supervisor.
SBX IP 320 Features & Operation Guide