Circular Group; Ring Group - Vertical SBX IP 320 Features & Operation Manual

Hunt Groups
•
•
•
•
•
Admin Programming
•
•
•
•
•

Circular Group

In Circular Hunt, calls to a station in the group or a pilot number will go to the station or an idle
station in the group. If unavailable or unanswered in the hunt no answer time, the call is directed
to the next station in the group. The call will continue to route until each station in the group has
been tried. The call will remain at the last station in the group or will be passed to the assigned
overflow station or the assigned overflow group. A circular Hunt group can be assigned with a
pilot number (Hunt group number) and only calls to the pilot number will hunt.

Ring Group

All the stations in the group receive ring simultaneously for a call of Hunt group until one of
stations received ring answers the call. If call is not answered until overflow timer, it will be sent
to an overflow destination, if assigned.
To print ACD statistics periodically, set the ACD PRINT ENABLE(PGM 161-F9) and
the ACD Print Timer (PGM 161-FLEX 10: 10sec base).
The agents can also print and view the same ACD statistics as the supervisor.
The agent can login and logout using Hot Desk feature.
If "ACD PRINT ENABLE (PGM 161 - FLEX 9)" is set to ON, only periodic statistic is
printed.
A guaranteed announcement is obtained by assigning 0 seconds to the first
announcement.
Hunt Group Assignment (PGM 190)
Hunt Group Attribute (PGM 191)
ACD Print Enable (PGM 161 - FLEX 9)
ACD Print Timer (PGM 161 - FLEX 10)
ACD Clear Database after Print (PGM 161 - FLEX 11)
SBX IP 320 Features & Operation Guide
92