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Vertical SBX IP 320 User Training Manual
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Vertical SBX IP 320 User Training Manual

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Download this manual See also: User Manual
SBX IP 320 – 4024 Digital Telephone
End User Training
SEU-4024

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Summary of Contents for Vertical SBX IP 320

  • Page 1 SBX IP 320 – 4024 Digital Telephone End User Training SEU-4024...
  • Page 2 Module Attachments This module has documents attached for your reference. To download the attachment(s): Click the open sidebar button Click the paperclip icon button Click attachment(s) to download to your PC...
  • Page 3 Objectives SBX IP 320 4024 Digital Telephone: • Know your phone • Make & receive calls • Phone Book • Phone Features • User Programming Features • Voicemail...
  • Page 4 Knowing Your Phone User friendly/Easy to Navigate Call Log feature 24 Programmable Feature Keys Wall mountable 4024 - 24 Button Phone...
  • Page 5 Knowing Your Phone 3 Soft Buttons Handset LCD Display Visual Ringing Indicator Earphone-Jack Socket (along left edge) Trans/Pgm Button Flexible Buttons Speaker (Loop Buttons) Speed Button Call Back Button DND/FWD Button Volume Button Menu Button Speaker Button Hold/Save Button Hands-free Microphone Phonebook Button (Operates like the Speed Button)
  • Page 6 Knowing Your Phone Volume Button adjusts audio levels Hold/Save allows you to place a call on hold and keep the party connected...
  • Page 7 Knowing Your Phone Callback used to notify a busy station with a call back request activates “do not ring” this phone mode...
  • Page 8 Knowing Your Phone Speed used to access speed dial, redial, flexible programming TRANS/PGM used for conference and transfer...
  • Page 9 Knowing Your Phone Soft Buttons used with fixed and flexible features Speaker toggles speakerphone mode and handset mode...
  • Page 10 Knowing Your Phone Menu used to move to the desired option, press the up arrow at top edge of Navigation button. Phone Book used to save a phone number and make calls with saved information...
  • Page 11 Call Handling...
  • Page 12 How to Dial For an internal or intercom call… • Pick up your handset • Press the speakerphone button • Dial the station number, for example extension 103 The phone will ring… it’s that easy!
  • Page 13 How to Dial To dial an outside number, you will need to 9 1 5 0 2 first dial a dialing service number Usually, this is the number “9” for an outside line. However, it may be different so you should check with your administrator •...
  • Page 14 Answering a call Handset Speaker Phone...
  • Page 15 Making & Receiving Calls REVIEW • To dial just pick up the phone or hit the speakerphone button • To call an internal user, just dial their extension • To call an external user, dial 9 (or whatever dialing service you use) and the number •...
  • Page 16 Navigating the Phone Book...
  • Page 17 Navigation Button Above is a magnified view of the Navigation button, note its directional arrows and location on the phone to the left.
  • Page 18 Phone Book Press the [OK] soft button or press OK on the navigation button. Use the volume UP/DOWN button or the navigation button to select the desired number, then press the [SEND] soft button to call. Begin speaking.
  • Page 19 Phone Book Press the [OK] soft button or press OK on the navigation button. Use the volume UP/DOWN button or the navigation button to select the desired number, then press the [SEND] soft button to call. Begin speaking.
  • Page 20 Phone Book Press the [OK] soft button or press OK on the navigation button. Use the volume UP/DOWN button or the navigation button to select the desired number, then press the [SEND] soft button to call. Begin speaking.
  • Page 21 Features and Functions –Monitor, Join, Drop –Call back –Transfer, Conference, Mute –Record, Flash, ACNR –Call Forwarding –Redial –Call Waiting –Do Not Disturb –Speed Dialing –Pickup Groups –Paging & Parking...
  • Page 22 Soft Buttons Soft Buttons used with fixed and flexible features...
  • Page 23 Using Features while on a call...
  • Page 24 Soft Buttons...
  • Page 25 Navigation Buttons...
  • Page 26 Barge-in Monitor MSG: Press to leave your station number or message. CAMP-ON: Press to send a call waiting tone to a busy station (indicating that they have a call waiting). FLASH: Press to disconnect the line and re-seize. : Use the menu button and navigate to more options...
  • Page 27 Monitor, Join and Drop MONITOR: Press to listen to existing conversation (Barge-In Feature) JOIN: Press to join the conversation during Monitor DROP: Press to drop the conversation...
  • Page 28 Call Back Message: Press to request call back.
  • Page 29 Transfer / Conference / Mute TRANS: Press to transfer a call to another station. CONF: Press to initiate a conference call. MUTE: Press to mute the handset, speakerphone, or headset microphone. Press the [SPEAKER] button to re- activate the microphone.
  • Page 30 Record / Flash / ACNR RECORD: Press to record the current conversation. (if outfitted) FLASH: Press to disconnect the line and re-seize. ACNR: Press to set automatic called number redial.
  • Page 31 Conference Dial the desired station number. (e.g.100) Station 100 answers the call. Press the [CONF] button.
  • Page 32 Conference Dial the phone number of the next desired station (e.g.104).
  • Page 33 Conference Station 104 answers the call. Press the [CONF] button twice. A 3-party conference is now established.
  • Page 34 Voice Over To answer second (waiting) call, press the flashing [HOLD/SAVE] button. Whenever the [HOLD/SAVE] button is pressed, the call is switched between first and second call.
  • Page 35 Functions when you’re not on a call...
  • Page 36 Off Hook FWD: Press the [FWD] button to forward calls to another station, Voicemail, etc. CONF: Press the [CONF] button to initiate a conference call. REDIAL: Press the [REDIAL] button to call the last number dialed.
  • Page 37 Redial Press the [REDIAL] soft button. Press the [OK] button to call the number listed or, press the down navigation key to view and scroll through more recently dialed numbers. When the party answers, begin talking.
  • Page 38 Call Forward 1. Press Speaker 2. Press DND FWD button.
  • Page 39 Call Forward – Internal Options 0: Follow-me forward Enter follow-me station # 1: Unconditional 2: Busy 3: No answer 4: Busy/No answer Enter forward destination STA: station number, 100-132. HUNT: Hunt group, 620-629. VMIB: # (Forward to VMIU)
  • Page 40 Call Forward – External Options 5: Outside forward – Unconditional with Speed Bin 6: Outside forward – No Answer with Speed Bin 8: Outside forward – Unconditional with Telephone Number 9: Outside forward – No Answer with Telephone Number...
  • Page 41 Using Do Not Disturb DND: Press to block all incoming calls.
  • Page 42 Speed Dial 1. Press [SPEED] button. 2. Dial speed bin number or press SPEED to search by name. (Station speed bin: 000-099, System speed bin: 2000-2499) 3. Press OK to enter the dial by station / system speed name option...
  • Page 43 Pickup Groups Press the [PICKUP] button. Start talking.
  • Page 44 Paging MEET ME: Press to answer a paging request.
  • Page 45 Parking and Retrieving Calls A call can be parked in a parking location and the call can be retrieved by dialing the location number. (The call can also be picked up by another extension.). To park a call: Press [TRANS/PGM] and dial the Park Location(601-608). To retrieve a parked call at any station: Dial the Park Location (601-608).
  • Page 46 User Programming Features...
  • Page 47 Flexible Button Programming 1. Press the [TRANS/PGM] button. 2. Press the flexible button to be programmed. 3. Enter the desired feature code from Numbering Plan Code table in the SBX IP 320 User Guide. 4. Press the [HOLD/SAVE] button to save.
  • Page 48 Name Display on My Phone 1. Press the [TRANS/PGM] button. 2. Dial "74". 3. Enter your name, see Entering character table on page 59 of the SBX IP 320 Users Guide. 4. Press the [HOLD/SAVE] button.
  • Page 49 Call Log Received Call: Received call list * Dialed Call: Dialed call list LOST CALL : Missed call list* * CLI (Calling Line ID) mandatory and CLI M-Wait feature must be enabled in Admin Program Press either the [OK] soft button or OK on the navigation button.
  • Page 50 Call Log Press either the [OK] soft button or OK on the navigation button. Note: BACK returns you to the previous screen...
  • Page 51 Call Log Press either the [OK] soft button or OK on the navigation button. Press either the [OK] soft button or OK on the navigation button. Note: BACK returns you to the previous screen...
  • Page 52 Call Log Press either the [OK] soft button or OK on the navigation button. Press the [SELECT] button to select the following functions: ANSWER, DEL CUR, DEL ALL, SAVE, NAME/TEL. BACK returns you to the previous screen Press [ANSWER] to call the displayed number.
  • Page 53 Call Log Call Log Press [DEL CUR] to erase the currently displayed number. This screen appears next.
  • Page 54 Call Log Press [DEL ALL] to erase all numbers. Press the [HOLD] button to confirm the "delete all" function. All numbers are erased.
  • Page 55 Calling Line Identification Press the [SAVE] button to save the CLI. Press the [HOLD] button or OK on the navigation button to register the number in a speed dial bin.
  • Page 56 Checking Name for a Telephone Number To check the name of the selected number, press the [NAME/TEL] button. To check the associated number if a name is displayed, press the [NAME/TEL] button.
  • Page 57 User Menu Levels...
  • Page 58 Station User Program Menu/Display Soft Buttons used with fixed and flexible features Trans/PGM Navigate the LCD using Volume or Menu Buttons Use the Dial pad to enter selected options...
  • Page 59 SBX IP 320 Menu User Levels [1] Ring [2] Class of Service (COS) [3] Authorization / Mobile-Extension [4] Time / Conf-Room [5] Message [6] Announcement [7] Supplementary [*] System...
  • Page 60 SBX IP 320 Menu User Levels Level [1] Ring 1) Station Ring Type - dial (1-4) 2) Answer Mode - dial (1-3); HTP 3) SMS Message Display 4) Unblock Mode - dial 1, ON; dial 0, OFF 5) SMS / Notice Display - (Invalid) 6) Scroll Speed - (Invalid) 7) Earphone-Microphone Headset - dial 1, ON;...
  • Page 61 SBX IP 320 Menu User Levels Level [2] COS 1) COS Down 2) COS Restore 3) Walking COS - enter COS override code 4) COS Change - (Invalid) 5) SMS Inbox (000/000) - (Invalid) 6) Del All SMS Messages - (Invalid)
  • Page 62 SBX IP 320 Menu User Levels Level [3] Authorization / Mobile-Extension 1) Auth Register - (Invalid) 2) Auth Change - enter current password 3) Reg Mobile-Ext - (Access Denied) 4) Active Mobile-Ext - (Access Denied) 5) Reg Mobile-Ext CLI - (Access Denied) 6) Active Mobile Hunt - (Access Denied) 7) MW to Mobile-Ext - dial 1, ON;...
  • Page 63 SBX IP 320 Menu User Levels Level [4] Time / Conf-Room 1) Set Wake Up Time - dial HH:MM 2) Wake Up Disable - dial HH:MM 3) Activate Conf-Room - dial 1-9 and password 4) De-activate Conf-Room - dial 1-9 and password 5) Call Cover Attributes 1) Call Coverage Mode - dial 1, ON;...
  • Page 64 SBX IP 320 Menu User Levels Level [5] Message 1) Set Pre-selected Message - enter Message number 2) Set Custom Message - enter Message 00 Note: Please see the SBX IP 320 Phone User Guide for additional information.
  • Page 65 SBX IP 320 Menu User Levels Level [6] Announcement 1) Record User Greeting 2) Listen Time / Date 3) Listen Station Number 4) Listen Station Status 5) Record Page Message 6) Erase User Greeting 7) Erase Page Message 8) Outbound Notify - dial 1, ON; dial 0, OFF...
  • Page 66 SBX IP 320 Menu User Levels Level [7] Supplementary 1) LCD Display Language 2) MPB Version Display 3) BGM - dial 00-08 4) Register Station Name - enter name 5) Speaker/Headset - dial 1, Speaker; dial 0, Headset 6) Headset Ring Mode - dial 1, S; dial 2, H; dial 3, both...
  • Page 67 SBX IP 320 Menu User Levels Level [*] System [#] Enter Admin [1] Relocation Out [0] Hotdesk Login [*] Hotdesk Logout...
  • Page 68 Checking Voicemail...
  • Page 69 Checking your Voicemail PICKUP: To listen to voicemail messages...
  • Page 70 Checking Voicemail NEXT: Press to move to the next message. REPEAT: Press to repeat the current message. DELETE: Press to erase the current message. Note: Voice mail messages can be transferred to another station by dialing the station number while the message is playing.
  • Page 71 Checking Voicemail ADD: Press to tag the current message with your comment before forwarding. REWIND: Press to repeat part of current message. CALLBK: Press to request a call back to the caller who left message.
  • Page 72 Voicemail Options To record a personal greeting: 1. Press the [TRANS/PGM] button and dial "61". 2. Press # to start recording. To forward my phone to voice mail: 1. Press the [SPEAKER] button 2. Press the [DND/FWD] button 3. Dial the type of forwarding you want: 1 = Unconditional 2 = Busy 3 = No Answer...
  • Page 73 Summary • Know your phone • Make & receive calls • Phone Book • Phone Features • User Programming Features • Voicemail...
  • Page 74 End of Module This concludes the SBX IP 320 4024 Digital Phone End User Training Thanks for your participation!