Page 1 SBX IP 320 Features & Operation Guide...
Page 2 Vertical Communications, Inc. reserves the right to revise this publication and to make changes in con- tent without notice. © 2007 by Vertical Communications, Inc. All rights reserved. This publication contains proprietary and confidential information of Vertical Communications, Inc. The contents of this document may not be disclosed, copied or translated by third parties, in any form, or by any means known, or not now known or conceived, without prior explicit written permission from Vertical Communications, Inc.
Page 3 R E V I S I O N H I S T O R Y Release Date Documentation Changes Page No. 01-08 Initial Release NOTE: that this document contains information on ISDN, DCOB, and SMS. These features are currently not supported. Information pertaining to DID pertains only to SIP Trunking.
Page 5: Table Of Contents
Barge In - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 28 SBX IP 320 Features & Operation Guide...
Page 6 Voice Over - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 70 SBX IP 320 Features & Operation Guide...
Page 7 Centralized VMS - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 111 SBX IP 320 Features & Operation Guide...
Page 8 Call Forward - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 162 SBX IP 320 Features & Operation Guide...
Page 9 Early H.245 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 229 SBX IP 320 Features & Operation Guide...
Page 10 TOS for H.323 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 230 Index SBX IP 320 Features & Operation Guide...
Page 11: System Features
This Programming Manual is designed to provide general system features operation and make references to associated ADMIN Programming using a Digital Key Telephone Unit (DKTU) and a PC for the SBX IP 320. The following sections provide is a functional listing of features with the description and operation of each.
Page 12: Attendant Service
Main attendants can be assigned PGM 164. Intercom tenancy group attendants can be assigned PGM 120 - FLEX 1. Attendant Assignment (PGM 164) Intercom Tenancy Group - Attendant Assignment (PGM 120 - FLEX 1) Condition • An IP phone cannot be assigned as an attendant. SBX IP 320 Features & Operation Guide...
Page 13: Attendant Call & Queuing
Main Attendant Assignment (PGM 164) • MOH Type (PGM 171 - FLEX 2) • Intercom Group Attendant Assignment (PGM 120 - FLEX 1) • Attendant Call Queuing RBT/MOH (PGM 160 - FLEX 1) SBX IP 320 Features & Operation Guide...
Page 14: Attendant Forward
If the attendant assigns unconditional call forward to an SLT or WHTU, the forwarded-to station only serves incoming calls as an attendant call or attendant recall. The forwarded-to SLT or WHTU cannot activate attendant features. SBX IP 320 Features & Operation Guide...
Page 15: Attendant Intrusion
To use this feature, the Auto Privacy should be OFF (PGM 161) and Override Privilege (PGM 113 - FLEX 4) of the attendant should be Enabled. Admin Programming Auto Privacy (PGM 161) Privacy Warning Tone (PGM 161) Override Privilege (PGM 113) SBX IP 320 Features & Operation Guide...
Page 16: Attendant Override
{CO} or {LOOP} button, the Attendant can transfer the CO call to the station in a DND state. • If the transferred-to station has no {CO} or {LOOP} button, the CO call will be recalled to the Attendant immediately. SBX IP 320 Features & Operation Guide...
Page 17: Attendant Recall
To change LCD Date format (toggle): Press the [TRANS/PGM] button. Dial 044. To change LCD Time format (toggle): Press the [TRANS/PGM] button. Dial 045. Admin Programming • LCD Time/Date/Language Display Mode (PGM 169) SBX IP 320 Features & Operation Guide...
Page 18: Day/Night Service
To deactivate automatic ring mode with Attendant Programming mode: Press the [TRANS/PGM] button. Dial 074. Dial 0. Press the [HOLD/SAVE] button to deactivate Auto ring mode; the type of time will be changed to the previous type of time. SBX IP 320 Features & Operation Guide...
Page 19 If external night ring is enabled and the system is in night mode, the LBC 1 Contact will follow the incoming UNA assigned CO lines. Admin Programming • CO Line Ring Assignment (PGM 144) • External Control Contact (PGM 168) • Weekly Time Table (PGM 233) SBX IP 320 Features & Operation Guide...
Page 20: Disable Outgoing Access
The DSS/BLF consoles each require a separate line connection to the KSU, and take up a station number. Conditions • There is no limit to the number of DSS/BLF consoles in a system. SBX IP 320 Features & Operation Guide...
Page 21 Flex 11 Flex 12 Stations 100-135 Map 2 Stations 136-147 Map 3 Empty Admin Programming • Station ID Assignment (PGM 110 - FLEX 1) • DSS/BLF ID Assignment (PGM 110 - FLEX 2) SBX IP 320 Features & Operation Guide...
Page 22: Icm Box Music Selection
The attendants can cancel features such as DND, Call Forward and pre-selected messages at other stations. Operation To disable active features at a station from the attendant station: Press the [TRANS/PGM] button. Dial 071. Dial the desired station range. Press the [HOLD/SAVE] button. SBX IP 320 Features & Operation Guide...
Page 23: Call Control
To assign an {ACCOUNT CODE} flexible button to access the account code feature: Press the [TRANS/PGM] button Press the FLEX button Press the [TRANS/PGM] button Type 80. Press the [HOLD/SAVE] button to accept changes. SBX IP 320 Features & Operation Guide...
Page 24: Authorization Code
The user may enter the account code before a call conversation is established. Admin Programming • Refer to the SBX IP 320 Installation Manual, SMDR Account Enter Code (PGM 106 - Flex 7) Authorization Code If the Station is programmed to enter the authorization code by ADMIN programming, the authorization code must be entered to access a CO line.
Page 25 DISA Account Code (PGM 141) • CO Line Group Account (PGM 141) • Loop LCR Account Code (PGM 111) • 5 Digit Authorization Code Usage (PGM 161 - FLEX21) • Station Account (PGM 112 - FLEX20) SBX IP 320 Features & Operation Guide...
Page 26: Automatic Call Release
While making a call using the handset and the Auto Release timer expires, the call will be canceled and the station will receive an error tone. Admin Programming • Automatic CO Release Timer (PGM 180 - FLEX 14) • Station Auto Release Timer (PGM 182 - FLEX 5) SBX IP 320 Features & Operation Guide...
Page 27: Class Of Service (Cos)
Unrestricted Restricted1 Table D Table D Unrestricted Canned Unrestricted Restricted1 Canned, Restricted1: Long distance call is not allowed (8 digits maximum) Canned, Restricted2: Long distance call is not allowed (longer than 8 digits) SBX IP 320 Features & Operation Guide...
Page 28 PBX Dialing Codes-There are 5 PBX access codes (2 digits) to enter the system and access a CO line via PBX. A CO line marked as a PBX line will not be governed by any station or CO line COS until a recognized PBX code is dialed. SBX IP 320 Features & Operation Guide...
Page 29 CO line COS (PGM 141 - FLEX 2) • CO-to-CO COS (PGM 166) • Toll Exception Table (PGM 224) • Canned Toll Tables (PGM 225) • Incoming Toll Check (PGM 161 - FLEX 16) SBX IP 320 Features & Operation Guide...
Page 30: System Speed Zone
A CO line call can be placed only one time. To program {Walking COS} on a flexible button: Press the [TRANS/PGM] button. Press the applicable FLEX button. Press the [TRANS/PGM] button. Dial 2 3. Press the [HOLD/SAVE] button to accept changes. SBX IP 320 Features & Operation Guide...
Page 31: Call Handling
When set, the selected message is displayed on the User Station LCD panel. Operation To program Custom Message 00 from a station: Press the [TRANS/PGM] button. Dial 52. Enter the message, up to 24 characters. SBX IP 320 Features & Operation Guide...
Page 32 Press the [HOLD/SAVE] button. To cancel LCD Messages (Custom/Pre-selected) by a station user: Press the flashing [DND/FOR] button or, Press the [TRANS/PGM] button. Dial 51 and the desired number. Press the [HOLD/SAVE] button. SBX IP 320 Features & Operation Guide...
Page 33 Press the [HOLD/SAVE] button. Admin Programming • Refer to the SBX IP 320 Installation Manual, Numbering Plan (PGM 106) Pre-selected Message A User can choose from pre-selected messages (1-10) to be shown on the calling party LCD. Detail information is entered by each User (e.g. Time, Date or Station number).
Page 34: Alarm
When a pre-selected message is selected in a DKTU, the [DND/FOR] button will flash. Admin Programming • Refer to the SBX IP 320 Installation Manual, Numbering Plan (PGM 106) Alarm The system can be programmed to recognize the status of an external contact from a relay (open or closed).
Page 35: Analog Cli Display
Alarm Signal Mode (PGM 163 - FLEX 4) • Station Alarm Attribute (PGM 113 - FLEX 10) Analog CLI Display The SBX IP 320 System supports the following CLI protocol specifications: • Bellcore GR-30-CORE & SR-TSV-002476 & ETSI ETS 300 659, ETSI ETS 300 778 •...
Page 36: Automatic Fax Transfer
Only Analog lines are enabled for using this feature. Admin Programming • Auto FAX Transfer CO (PGM 161, FLEX17) • FAX tone Detect Timer (PGM 182, FLEX13) • FAX CO Call Timer (PGM 182,FLEX14) SBX IP 320 Features & Operation Guide...
Page 37: Automatic Privacy
The Station will present an Intrusion tone when another Station accesses the line. Admin Programming • Auto Privacy (PGM 161 - FLEX 5) • Privacy Warning Tone (PGM 161 - FLEX 6) • Override Privilege (PGM 113 - FLEX 4) SBX IP 320 Features & Operation Guide...
Page 38: Barge In
This feature is only available for a called party in talk state (with CO Line or Station). • Emergency supervisor is connected only to attendant station when Executive station is called. Admin Programming • Barge In mode (PGM 113 - FLEX 13) SBX IP 320 Features & Operation Guide...
Page 39: Background Music (Bgm)
When external music is assigned, the music source should be connected to the MBU. • The same music source can be used with MOH. • Press the [VOLUME] button to adjust volume while the background music is heard. SBX IP 320 Features & Operation Guide...
Page 40: Call Log
Select the Lost Call Menu to view CLI MSG-Wait numbers. A number in the Lost Call list can be answered, deleted, or saved by pressing the Select soft button. SBX IP 320 Features & Operation Guide...
Page 41 Must enable CLI MSG-Wait to be able to use the Lost Call Log. Admin Programming • Call Log List Number (PGM 160 - FLEX 19) • CLI MSG-Wait (PGM 114 - FLEX 4) SBX IP 320 Features & Operation Guide...
Page 42: Camp-On
When the SLT station is busy, the camp-on tone is heard indicating a camp-on call. Hook-flash and dial 560. The SLT Station should be connected to the camp-on call. Hook-flash and dial 56 again, to connect to the original Station call. SBX IP 320 Features & Operation Guide...
Page 43: Change Ring Type
Programming to provide distinctive ringing on a per CO line basis. A distinctive ring tone can be programmed for each CO line that is used to ring each Station. Admin Programming • CO Distinct Ring (PGM 142 - FLEX 5) • Ring Frequency (PGM 422) SBX IP 320 Features & Operation Guide...
Page 44: Chime Bell
Chime Bell Station Pair (PGM 184 - FLEX 1) • Chime Bell Relay (PGM 184 - FLEX 2) • Chime Bell Timer (PGM 184 - FLEX 3) • Chime Bell Frequency (PGM 184 - FLEX 4) SBX IP 320 Features & Operation Guide...
Page 45: Data Line Security
Note: Speed dial starting with * is operated with dialing security. Press the [TRANS/PGM] button. Press the [SPEED] button. Dial a speed dial bin number. Press the * button. Dial the desired speed number. Press the [HOLD/SAVE] button. SBX IP 320 Features & Operation Guide...
Page 46: Do Not Disturb (Dnd)
• An Attendant can override a station which is in DND by using Camp-on or Intrusion. • An Attendant may cancel DND for one or all stations. Admin Programming • Do-Not-Disturb (PGM 111) SBX IP 320 Features & Operation Guide...
Page 47 The station is in DND; the [DND/FOR] button LED lights. When the station goes to an idle state, DND is released at the station; the [DND/FOR] button LED will be extinguished. Admin Programming • Do-Not-Disturb (PGM 111 - FLEX 3) SBX IP 320 Features & Operation Guide...
Page 48: Emergency Intrusion
An Emergency supervisor is connected to the Master station of a Linked pair if both the Master and Slave are busy. • An Emergency supervisor is connected to the Secretary Station instead of Executive station. Admin Programming • Emergency Supervisor (PGM 112 - FLEX 24) SBX IP 320 Features & Operation Guide...
Page 49: Extend Co-To-Co Connection
After the unsupervised conference timer expires, the call will be dropped by the SBX IP 320 system. This feature is enabled to extend the unsupervised conference time for as long as the caller wants. If this feature is activated, the DTMF receiver device is assigned to caller-side CO lines.
Page 50: Flash
During a flash, the LED of the CO line will flash. Admin Programming • Refer to the SBX IP 320 Installation Manual, Flash Command to CO Line Code (PGM 106 - FLEX 8) • Flash Type (PGM 141 - FLEX 7) •...
Page 51: Flexible Buttons
Press the [TRANS/PGM] button. Type the Feature Code (refer to the Flexible Feature Code table and Station Programming codes table at the end of this feature). Press the [HOLD/SAVE] button to save changes. SBX IP 320 Features & Operation Guide...
Page 52 When ADMIN program 112 - FLEX 6 (CO Line Programming) is enabled, the flexible button that is assigned as a {CO line} button can be programmed. Admin Programming • Flexible Button Assignment (PGM 115) • CO Line Programming (PGM 112 - FLEX 6) SBX IP 320 Features & Operation Guide...
Page 53 Retrieve Held CO Line 8#xx Retrieve Held Individual CO Line 9 (or 0, based on nation code) Access CO Line in the 1st available CO Line Group 0 (or 9, based on nation code) Attendant Call SBX IP 320 Features & Operation Guide...
Page 54 Authorization Code Change Registration Mobile - Extension Active Mobile - Extension Register Mobile-Extension CLI Voice Msg Wait Notice To Mobile-Extension Wake-up Time Registration (One-time/ Continuous) Wake-up Time Cancel Active Conference Room Deactive Conference Room SBX IP 320 Features & Operation Guide...
Page 55 Serial No/SW Packages Keyset with LCD PC – Phone Lock Key HOTDESK Logout HOTDESK Login Relocation Out Relocation IN Register Bluetooth Not supported in SBX IP 320 Bluetooth Usage Not supported in SBX IP 320 SBX IP 320 Features & Operation Guide...
Page 56: Forced Hands-Free Mode
Only the calling party DKT that is designated in PGM 111 - 19 (with a setting of ON) can use this feature. • After connection, related feature with hands free mode is not applied.(ex. call back) Admin Programming • Forced Hands-Free Mode (PGM 111- FLEX 19) SBX IP 320 Features & Operation Guide...
Page 57: Forced Trunk Disconnect
The Forced Trunk Disconnect Feature is only possible when the station is set to Emergency Supervisor. The Forced Trunk Disconnect Feature is only possible for an Analog line. Admin Programming • Emergency Supervisor (PGM 112 - FLEX 24) SBX IP 320 Features & Operation Guide...
Page 58: Headset
When an intercom call is received in Privacy mode, the station will be muted automatically. User should press the [MUTE] button to answer the intercom call. Admin Programming • Headset Ring Mode (PGM 111 - FLEX 10) • Speakerphone/Headset (PGM 111 - FLEX 11) SBX IP 320 Features & Operation Guide...
Page 59: Hot Desk
Total number of Users is restricted by the System Station capacity. The total number of hot-desk Users = the total number of Stations - Installed number of Stations - 1. • A hot-desk User must have his own password. SBX IP 320 Features & Operation Guide...
Page 60 Dummy Station ON/OFF (PGM 112 - FLEX 23) • Number of Agents (PGM 250 - FLEX 1) • Assign Station Number of Agents (PGM 250 - FLEX 2) • Agent Auto Logout Timer (PGM 250 - FLEX 3) SBX IP 320 Features & Operation Guide...
Page 61: In-Room Indication
If the [HOLD/SAVE] button is not pressed within 5 seconds after the In-Room Indication button is pressed, the station goes back to an Idle state. Admin Programming • In-Room Indication Supervisor (PGM 183 - FLEX 1) • In-Room Indication Member (PGM 183 - FLEX 2) SBX IP 320 Features & Operation Guide...
Page 62: Intercom Signal Mode
In Message Wait/ICM Queuing/Call Transfer/ Attendant Override, the ring is received with TN mode regardless of the assigned Intercom Signal mode. • Intercom signal mode will not affect the voice announcements from internal/all call paging. SBX IP 320 Features & Operation Guide...
Page 63: Intercom Tenancy Group
When the Attendant of an Intercom Tenancy Group sets the Day/Night/Weekend mode, it will affect only their assigned Intercom Tenancy Group. Admin Programming • Intercom Group Number (PGM 111 - FLEX 13) • Intercom Tenancy Group (PGM 120) SBX IP 320 Features & Operation Guide...
Page 64: Message Wait / Call Back
Dial 556; a confirmation tone sounds Replace the handset. To answer the message wait: Lift the handset; an indication tone will sound. Dial 557. The station leaving the message will receive an intercom ring. SBX IP 320 Features & Operation Guide...
Page 65 VMIB message, it turns to a normal message in the station. In this case, an error tone will not be provided in the attempting station. SBX IP 320 Features & Operation Guide...
Page 66: Message Wait Indication (Mwi) - Slt Feature
Station ID Assignment (PGM 110 - FLEX 1) Mobile Extension A mobile user is able to use the phone as an extension of the SBX IP 320 system to receive incoming and make outgoing calls when the mobile phone number is registered to the SBX IP 320 System.
Page 67 Call Waiting is not supported in this case, but the user can leave a message wait to the extension of Mobile-Ext In Used State. Transferring a call from the mobile extension through the SBX IP 320 system: Dial the transfer code (*) during the talk state in Mobile extension. The mobile extension user hears the internal dial tone and the calling party hears the MOH.
Page 68 DID line. • When a mobile extension calls his own DID number of the SBX IP 320 system to make a CO call, the SBX IP 320 system checks the CLI of the mobile extension number. If the CLI matches the "Mobile Extension Number"...
Page 69: Music On Hold (Moh)
1 = Internal Music 2 = External Music 3 = Reserved 9 = Hold Tone Conditions • Only 1 MOH channel is supported. • SLT ports connected with MOHU can provide MOH channels. SBX IP 320 Features & Operation Guide...
Page 70: Mute
Press the illuminated [MUTE] button. The LED of the [MUTE] button extinguishes and transmission is restored. Conditions • When changing from the speakerphone to the handset, mute is released. • When pressing another DSS button, the mute state will not be changed. SBX IP 320 Features & Operation Guide...
Page 71: On-Hook Dialing
Assign a CO line/Intercom/Speed Dial to a flexible button. Press the flexible button. LIFT HANDSET will display on the LCD. Lift handset or press the [SPEAKER] button to operate. Admin Programming • Auto Speaker Selection (PGM 111 - FLEX 1) SBX IP 320 Features & Operation Guide...
Page 72: Station Call Coverage
To set Call-Coverage Delay Ring Cycle (station program by call coverage originated station): Press the [TRANS/PGM] button. Dial 45. Dial 2 to enter call coverage delay ring cycle. Dial delay ring cycle (0-9). Press [HOLD/SAVE]. SBX IP 320 Features & Operation Guide...
Page 73 Call coverage does not support hunt group members. Programming Call coverage Program at station: [TRANS/PGM] + 45 Call coverage flexible button Program: [TRANS/PGM] + Flexible Button + [TRANS/PGM] + 46 + Station number + [HOLD/SAVE] SBX IP 320 Features & Operation Guide...
Page 74: Station Name
R – 73 Y – 93 V – 83 S – 74 Z – 94 8 – 80 7 – 70 9 – 90 Blank – : – 0 – 00 , – SBX IP 320 Features & Operation Guide...
Page 75 When the appropriate name is displayed, move the cursor so it points directly at the name. Press the [HOLD/SAVE] button to make a call. To register the name of an SLT: Lift the handset. Dial 563; a confirmation tone sounds. Dial 74 (Name Register code). SBX IP 320 Features & Operation Guide...
Page 76: Station Port Blocking
Admin Programming • Station Port Block (PGM 113 - FLEX 15) SBX IP 320 Features & Operation Guide...
Page 77: Station Programming
[5] RECORD PAGE MSG [6] ERASE USER GREETING [7] ERASE PAGE MSG [7] SUPPLEMENTARY [1] LCD DISPLAY LANGUAGE DOMESTIC/ENGLISH DKTU [2] MBU VERSION DISPLAY [3] BGM [4] REGISTER STA NAME 2/8 FLEX/SLT [5] SPK/HEADSET SPEAKER/HEADSET SBX IP 320 Features & Operation Guide...
Page 78 Pressing a flexible button in the Main Menu mode, will activate the flexible button programming mode. Admin Programming • Refer to the SBX IP 320 Programming Guide, Station Programming (Chapter 3, Quick Reference Admin Programming Tables) SBX IP 320 Features & Operation Guide...
Page 79: Station Relocation
(no need to hang-up) between calls. Operation To use serial calling: Press the appropriate DSS flexible button; the old call will be disconnected and a new call will be established. SBX IP 320 Features & Operation Guide...
Page 80: Time & Date Setup (Digital Network)
Press the flashing [HOLD/SAVE] button of the busy station; the current caller will hear MOH if available, and the busy station will be connected with the new caller. Alternate between calls by pressing the [HOLD/SAVE] button. SBX IP 320 Features & Operation Guide...
Page 81 113 - FLEX 6) and a new caller has an privilege to make voice-over (PGM 111-FLEX 22). Admin Programming • Voice Over (PGM 113 - FLEX 6) • Caller Voice Over (PGM 111 - FLEX 22) SBX IP 320 Features & Operation Guide...
Page 82: Wakeup
To register wake-up time alarm from a Station: Press the [TRANS/PGM] button. Dial 41. Dial the desired 2-digit hour and minute for alerting. Dial # to have the alarm alert once only. Press the [HOLD/SAVE] button. SBX IP 320 Features & Operation Guide...
Page 83 If the [Wake-up Fail Ring Timer] is 1-98, after Wake-up Fail Ring Timer expires, the wake-up fail ring will disappear automatically. Admin Programming • Wake-up Fail Ring Timer (PGM 182 - FLEX 7) SBX IP 320 Features & Operation Guide...
Page 84: Conference
During a conference, the supervisor presses the [CONF] button. The conference is still connected and the supervisor’s [CONF] button LED should flash. To re-enter the conference, the supervisor lifts the handset and presses the flashing [CONF] button. SBX IP 320 Features & Operation Guide...
Page 85: Conference - Slt (Brokers Call)
Place the second call and announce the conference. Hook switch and connect to the first call; within 2 seconds, hook switch again to establish a conference. SBX IP 320 Features & Operation Guide...
Page 86: Conference Room
Enter the 5-digit password for entering conference room (optional). To join a conference room in the case of a DID/DISA call (in using of DID type 2, DID destination is assigned conference room): DID/DISA call is routed to conference room. SBX IP 320 Features & Operation Guide...
Page 87 DISA and transferred CO call can be a member of conference. • PGM 160 - FLEX 11 option is used as a Conference feature. Entering and Leaving tones are controlled by PGM 160 - FLEX 11. SBX IP 320 Features & Operation Guide...
Page 88: Paging Conference
• Paging Access (PGM 111 - FLEX 8) • Conference Page Zone (PGM 119) • Refer to the SBX IP 320 Installation Guide, SLT Conference Page Join Code (PGM 109 - FLEX 5) SBX IP 320 Features & Operation Guide...
Page 89: External Device Control
#*3 = 3rd Door Open #*4 = 4th Door Open Press the [HOLD/SAVE] button to accept changes Admin Programming • External Control Contact (PGM 168) • Door Open Timer (PGM 181 - FLEX 5) SBX IP 320 Features & Operation Guide...
Page 90: Doorbox
If Nation code is TELKOM or ISRAEL, a DSS button for the Doorbox should be assigned to the SLT (PGM 115). • The SLT and WHTU can receive only one call from the Doorbox. SBX IP 320 Features & Operation Guide...
Page 91: Loud Bell
An external ringing device should be attached to the contacts. Admin Programming • External Night Ring (PGM 160 - FLEX 7) • Universal Night Answer (PGM 141 - FLEX 8) • External Control Contacts (PGM 168) SBX IP 320 Features & Operation Guide...
Page 92: Hunt Groups
Common Hunt Group Features Common Hunt Group features include VMIB Announcement - The SBX IP 320 system supports first and secondary VMIB announcements for the Hunt Group. When a call is received at the hunt group, the pre-assigned VMIB announcement will be played to the caller if the VMIB announcement is set and the timer expires.
Page 93 CO calls. Music Source - The SBX IP 320 system supports up to 8 kinds of music sources for Hunt Groups not including the ring back tone. When a call goes to queue, a caller will hear the pre-assigned music source.
Page 94: Automatic Call Distribution Groups (Acd Groups)
Average service time after answer An ACD Supervisor can activate two-way recording when monitoring an agent's conversation. Queue Information of Queuing Call count is automatically displayed at the Supervisor’s LCD, as well as at the Agents’ LCDs. SBX IP 320 Features & Operation Guide...
Page 95 0 : Off, 01-3 : 60 IPM, 4-6 : 120 IPM, more than 7 : 240 IPM Supervisor Supervisor Login/Logout - It is assigned by Admin Programming. Each ACD group can be assigned a separate supervisor. SBX IP 320 Features & Operation Guide...
Page 96 Average Call Time Average Ring Time Busy Count and Time Number of calls in queue Average and Longest Queued Time Unanswered Call Count Access to the ACD Routing Database Dial "2" for ACD Database Code, SBX IP 320 Features & Operation Guide...
Page 97 Press [VOL UP] or [VOL DOWN] key to view: - Number of ACD calls served - Average ACD call service time after answer. - Average ring time before answer - Number of unanswered ACD Calls SBX IP 320 Features & Operation Guide...
Page 98 Means start of ACD statistics and is always located at first column = (equal) Delimiter between each meaningful data Each Agent number Total call counter Unanswered call counter Average ringing time (in sec) Average service time (in sec) Line Feed (0x0A) Carriage Return (0x0D) SBX IP 320 Features & Operation Guide...
Page 99 This ACD Statistics format is used when PGM 161 - FLEX9 ACD PRINT ENABLE is ON. If this option is ON, ON Demand print format is not used. Only the Periodic format can be printed. SBX IP 320 Features & Operation Guide...
Page 100 Assign a flexible button as an {ACD Group} button. Press the flashing {ACD Group} button. The first queued incoming CO call is routed to the supervisor. If the supervisor lifts handset, the preferred line will be answered. SBX IP 320 Features & Operation Guide...
Page 101 [TRANS/PGM] + Flex. BTN + [TRANS/PGM] + 8* + ACD Group No + [HOLD/SAVE] • The user can see the same group status as seen by the ACD supervisor or by printing periodically to RS-232C print. SBX IP 320 Features & Operation Guide...
Page 102: Circular Group
All the stations in the group receive ring simultaneously for a call of Hunt group until one of stations received ring answers the call. If call is not answered until overflow timer, it will be sent to an overflow destination, if assigned. SBX IP 320 Features & Operation Guide...
Page 103: Terminal Group
Condition • The SBX IP 320 system supports VMIB announcements for hunt groups. When a call is received at the secondary VMIB announcement, the caller can be connected to another station by the number entered with CCR service (PGM 228).
Page 104: Voice Mail Group
If the CO Line Name Display is set to OFF at PGM 142 - FLEX 1 selected, the CO Line Name is not displayed even if the name is programmed. Admin Programming • CO Line Name Display (PGM 142 - FLEX 1) • CO Line Name Assignment (PGM 142 - FLEX 2) SBX IP 320 Features & Operation Guide...
Page 105: Customer Call Routing (Ccr) With Vmib
Verify the CO Service Type is set to Normal at PGM 140. Press [FLEX 1]. Verify the DISA Service is set to ON at PGM 140. Press [FLEX 2]. Set VMIB Message Number to 01 PGM 140 and press [FLEX 2]. SBX IP 320 Features & Operation Guide...
Page 106 • If a caller dials one digit then pauses, the SBX IP 320 system will compare the digit with the CCR Table. If a matching digit is found on the CCR Table, and the bin number is the same as the VMIB Announcement, the call will be routed to the programmed destination.
Page 107: Direct Inward Dialing (Did)
Ex. 1: To make a DID call by DID Digit Conversion: Check if DID Digit Receive Number is set to 3 at PGM 146. Set DID Conversion Type to 0 (using Digit Mask) at PGM 143 and press FLEX 4. SBX IP 320 Features & Operation Guide...
Page 108: Direct Inward System Access (Disa)
On accessing an incoming CO Line, the system will give the pre-recorded VMIB announcement or dial tone. The caller then is able to dial additional digits to access their desired destination on the system. SBX IP 320 Features & Operation Guide...
Page 109 If the VMIB announcement number is stored with #, the CO Line will be dropped after the VMIB announcement is played. • If the DISA Authorization Code is disabled, the permission is determined by CO to CO COS & CO COS. SBX IP 320 Features & Operation Guide...
Page 110 DISA Account Code (PGM 141 - FLEX 3) • DISA Retry Counter (PGM 160 - FLEX 4) • CO-to-CO COS Assignment (PGM 166) • Weekly Time Table (PGM 233) • DISA Restriction (PGM 114 - FLEX 10) SBX IP 320 Features & Operation Guide...
Page 111: Preferred Line Answer (Pla)
The Priority of CO Line for PLA can be changed by Admin Programming. Admin Programming • Preferred Line Answer (PGM 112 - FLEX 7) • Automatic Speaker Selection (PGM 111 - FLEX 1) • PLA Priority Setting (PGM 173) SBX IP 320 Features & Operation Guide...
Page 112: Ring Assignment
Check if Hunt Group 620 is assigned properly at PGM 190. At PGM 144, select CO Line range 01-08 and press FLEX 2 (Night Mode). Dial 2 for the Hunt, and enter Hunt Group Number 620. To save changes, press the [HOLD/SAVE] button. SBX IP 320 Features & Operation Guide...
Page 113 To receive incoming CO Line Calls, the DKTU should have a {CO} or {LOOP} button. Admin Programming • CO Service Type (PGM 140 - FLEX 1) • CO Ring Assignment (PGM 144) • Weekly Time Table (PGM 233) • Hunt Group (PGM 190) SBX IP 320 Features & Operation Guide...
Page 114: Universal Night Answer (Una)
If External Night Ringing is set to On, the call is routed to External Page by LBC1. Admin Programming • Universal Night Answer (PGM 141 - FLEX 8) • External Night Ring (PGM 160 - FLEX 7) SBX IP 320 Features & Operation Guide...
Page 115: Internet Protocol (H.450)
SBX IP 320 system. Numbering Plan Unified Dialing Plan (UDP) - In the SBX IP 320 networking system, the UDP numbering plan is used. In the UDP networking, the stations of each system can have a unique station number from 2 digits up to 7 digits.
Page 116: Absent Text Message
ICM Call is routed to Net attendant if system attendant is in ATD_DND mode. • CO Call can be routed to Net attendant only if DID/DISA destination is ATD and the ring is not assigned to any station. SBX IP 320 Features & Operation Guide...
Page 117: Busy Lamp Field (Blf)
When a Station is in DND mode, the [NET DSS] button will flash. • If the BLF manager does not exist, BLF services can be activated between only two Systems. The address of the Gate Keeper should be registered on each System. SBX IP 320 Features & Operation Guide...
Page 118: Call Completion
• A new Call Back request left at a Station will cancel any previous callback messages. • A voice message cannot be left even though the VMIB is installed in a local system. SBX IP 320 Features & Operation Guide...
Page 119: Call Offer
Call Offer is only applied to a station that is in talk status. • During a conference or page, Call Offer is not operative. • The SBX IP 320 System does not support the path reservation mode of a standard QSIG specification. SBX IP 320 Features & Operation Guide...
Page 120: Centralized Smdr For Transit Call
200 on the Networked Systems. ISDN Line 006 was used for the incoming call and VOIP Line 011 was used between Systems. The NET-Number (200) is displayed as the Outgoing Number from the Master System to the Networked Systems. SBX IP 320 Features & Operation Guide...
Page 121: Centralized Vms
System should be included in the Numbering Plan of QSIG group in Networked System. Admin Programming • Network Destination MBU IP (PGM 324) • Station Group Assignment - Centralized VMS Assign (PGM 190) SBX IP 320 Features & Operation Guide...
Page 122: Co Transit - In
Networking Routing Table - Numbering Plan (PGM 324) • DID Conversion Type (PGM 143) • Flexible DID Table - Assign Slave Extension (PGM 231) Additional Programming PGM 143 - FLEX 4 (DID Conversion Type) = 2 SBX IP 320 Features & Operation Guide...
Page 123: Co Transit - Out
CO Transit-Out service is not activated by pressing a CO Line button. • The Station COS of the networked system is applied for toll restriction. • At the Master System, the Attendant must have CO access authority to make a public connection. SBX IP 320 Features & Operation Guide...
Page 124: Do-Not-Disturb (Dnd)
• When a Station is in DND mode, the [NET DSS] of the DND Station will flash if the BLF (Busy Lamp Field) manager is activated. Admin Programming • DND Attribute (PGM 111) SBX IP 320 Features & Operation Guide...
Page 125: Identification Service
MWI contents (CLI number, date and time, the calling count from the same CLI) will be shown on the LCD. Press the volume up/down button; the previous or next MWI is displayed, depending on which volume button is pressed. SBX IP 320 Features & Operation Guide...
Page 126 Network CO group. Admin Programming • CLI Message Wait (PGM 114) • Networking Basic Attribute (PGM 320) • Networking CO Line Attribute (PGM 322) • Networking Routing Table - Numbering Plan (PGM 324) SBX IP 320 Features & Operation Guide...
Page 127: Net Call
CO line. • After the Station User makes a Net Call, the SBX IP 320 system will access an idle CO line to send the Net Call request to the destination Station. If there is no selectable idle CO line, then the User will receive an error tone.
Page 128: Net Call Forward
There are two kinds of standard net call forward signaling methods in the H.450 protocol specification: Join and Rerouting. The SBX IP 320 System supports both methods. The main difference is how the connecting path is controlled among the forwarding, forwarded, and forwarded-to stations.
Page 129 Net Call Forward - Busy / No Answer It is possible for a User to forward their Station remotely over the Network when it is busy or there is No Answer within the appropriate timer. SBX IP 320 Features & Operation Guide...
Page 130 Forwarded-to Station, when the called Station is busy or does not answer. The Forwarded-to Station will ring. When the forwarded-to station is answered, the Call Forwarded and Forwarded-to Station will be connected. SBX IP 320 Features & Operation Guide...
Page 131: Net Conference
When a Non-IP phone sends a Net Conference invite to an IP phone, the normal Setup message should be sent to the IP phone instead of the Invite Setup message. Admin Programming • Networking Basic Attribute (PGM 320) • Network Routing Table - Numbering Plan (PGM 324) SBX IP 320 Features & Operation Guide...
Page 132: Net Follow-Me Forward
Net Follow-Me Forward is available within a VoIP networking environment only. • Among networked systems, the same Authorization code mode (5 Digit /Variable Authorization code Usage) should be programmed. Admin Programming • Authorization Code Table (PGM 227) SBX IP 320 Features & Operation Guide...
Page 133: Net Transfer
The transferring station goes idle, and the call will ring at the transferred-to Station in the other System. The transferred caller and the transferred-to Station will be connected when the transferred-to Station answers the call. SBX IP 320 Features & Operation Guide...
Page 134: Voip Networking
Networking Routing Table - Numbering Plan (PGM 324) VOIP Networking Two SBX IP 320 Systems can be connected through the VOIB. The networking CO line connects the networking Systems and it is used for the network signaling message and voice path.
Page 135 Note: At the PGM - FLEX 4, a maximum 4 VOIP CPN information can be set. The reason for multiple VOIP CPN is to assign a different IP address per each VOIB, when the destination networking system has multiple VOIBs. SBX IP 320 Features & Operation Guide...
Page 136 Configure the VOIP Networking between System A & B as listed: At system A: Enter PGM 105 + [SPEED] + 100 + 199 + [HOLD] At system B: Enter PGM 105 + [SPEED] + 200 + 299 + [HOLD] SBX IP 320 Features & Operation Guide...
Page 137: Isdn Service
Networking CO Line Attributes - Group and CO Type (PGM 322) ISDN Service The SBX IP 320 system does not support Basic Rate Interface (BRI) Integrated Services Digital Network (ISDN) circuits. The BRI provides two bearer channels and one data channel (2B+D), but for the Calling Line ID function, the same admin fields are used as ISDN.
Page 138: Calling Line Identification Presentation (Cli)
ISDN Service Calling Line Identification Presentation (CLI) CLI is the telephone number of caller. By using this, the SBX IP 320 station user can recognize the incoming CO caller's information and send the telephone number of the caller when he makes an outgoing CO call.
Page 139 My Area Code (PGM 200 - FLEX 9) • My Area Prefix Code (PGM 200 - FLEX 10) Outgoing CLI Service When a station of the SBX IP 320 system makes an outgoing CO call, it can send the telephone number. Operation •...
Page 140 [SPEED] + Bin # + [CONF] Store CLI message in SPEED dial bin [CONF] Delete current CLI message [DND] Delete all CLI messages At ATD STA: [TRANS/PGM]+055 Delete all CLI messages at ATD station SBX IP 320 Features & Operation Guide...
Page 141 The System will secure an available CO line in the first accessible CO group and dial it similar to speed dialing. To see the next or previous CLI message: Press the [UP/DOWN] keys. SBX IP 320 Features & Operation Guide...
Page 142 A Station without an LCD can not receive CLI message wait even though CLIP is set to • CLI messages are saved against power failure. • When the call is routed to a Ring Group, the CLI Message Wait pertains only to the first member of the Ring Group. SBX IP 320 Features & Operation Guide...
Page 143 CLI message with the CLI duplicated counter (max 15) and the latest message left time. • If CLI print admin program is set, CLI and Station Number are printed through the RS-232C port. SBX IP 320 Features & Operation Guide...
Page 144: Linked Stations
If an Executive makes a call forward to a non-secretary station, a call to the Executive will be routed to assigned station. • When both Executive and Secretary are busy, camp-on / transferred calls / messages remain at the last Secretary station in the chain. SBX IP 320 Features & Operation Guide...
Page 145: Linked-Pair Station
The station attributes of the second station (Slave) will follow the attributes of the Master's. (Ex. Day/Night COS, CO Warning Tone, CO Auto Hold, CO Call Drop, Alarm) • The Doorbox, DSS/BLF, or ISDN phone cannot be linked with a station. SBX IP 320 Features & Operation Guide...
Page 146: Outgoing Call Access
You can dial 9 to access the first idle line in their CO group. You can dial 8801 to access CO Line 001 if it is idle. You can dial 801 to access the first idle CO Line in CO Group 1. SBX IP 320 Features & Operation Guide...
Page 147 Press 8 for the CO Group. Dial the CO Group number. To assign the {LOOP} button: Press the [TRANS/PGM] button. Press {FLEX}. Press [TRANS/PGM]. Dial 84. Press the [HOLD/SAVE] button to accept changes. SBX IP 320 Features & Operation Guide...
Page 148 Inter-digit Timer (PGM 181 - FLEX 8) • CO Line Group Access (PGM 117) • CO Line Group (PGM 141 - FLEX 1) • Override 1st CO Line Group (PGM 161 - FLEX 3) SBX IP 320 Features & Operation Guide...
Page 149: Call Time Restriction
The Call Cut Off timer is not released when the call is placed on hold or is transferred. Admin Programming • CO Call Time Restriction (PGM 112 - FLEX 3) • Call Cut-Off Timer (PGM 113 - FLEX 12) SBX IP 320 Features & Operation Guide...
Page 150: Co Line Queuing
15 seconds. If the signal is not received at the station, the queue is canceled and the next station in the queue will receive the signal. Admin Programming • CO Line Queuing (PGM 112 - FLEX 5) SBX IP 320 Features & Operation Guide...
Page 151: Co Step Call - Analog Only
LCR number, the call is operated as an Emergency Call. The preference of the programmed dial number that is sent to external CO Line is: Emergency Call Code>LCR Table>Station Number Admin Programming • Emergency Service Call (PGM 226) SBX IP 320 Features & Operation Guide...
Page 152: Hot Line & Warm Line
It is possible to activate Hot Line/Warm Line at an SLT station. Admin Programming • Warm Line Timer (PGM 182 - FLEX 8) • Warm Line (PGM 113 - FLEX 7) • Idle Line Selection (PGM 122) SBX IP 320 Features & Operation Guide...
Page 153: Least Cost Routing (Lcr)
Ex. 1 Add Prefix Digit - The long distance call access code starts with 0 (e.g., 02, 031, 051). If a cheaper carrier exists, the user can access it with the carrier access code 082 and the long distance access code without 0. SBX IP 320 Features & Operation Guide...
Page 154 Add Digit: 082 Ex. 2 Select CO group - The SBX IP 320 system is connected with two carriers (one carrier is carrier A, the other carrier is carrier B). Carrier B is used for international calls, and Carrier A is used for all other calls.
Page 155 Outgoing Call Access Ex. 3 Make another CO Access Code - The SBX IP 320 system has VOIP CO Lines and normal CO Lines; system administrator wants to access VOIP CO using code 7, and access normal CO Lines using code 9 (as the default CO Access Code).
Page 156 Any leading digit string at the LDT table can be a sub-string of another leading digit string such as 012 and 0123. • Capacity for LCR Table: - 3 Day Zones - 3 Time Zones SBX IP 320 Features & Operation Guide...
Page 157: Memory Dialing
Press the [REDIAL] button. Replace the handset or go on-hook. The system will automatically retry the call at programmed intervals. When the called party answers, lift handset. -or- Press the [MUTE] button to make the call. SBX IP 320 Features & Operation Guide...
Page 158 The last dialed number on a CO Line can be stored (up to 32digits) in the station's Last Number Redial buffer. The user may select to redial the last number dialed on the system. Each DKTU with an LCD panel in the system has 10 individual last dialed number directory locations. SBX IP 320 Features & Operation Guide...
Page 159 If you use Last Number Redial while the Auto-redial is activated, the auto-redial is canceled. Save Number Redialing Any dialed number can be saved temporarily and used at any time. This number is saved until a new number is stored. SBX IP 320 Features & Operation Guide...
Page 160 (pause is automatically inserted after a flash). Operation To make a call using Station Speed Dial from a DKTU: Lift the handset or press the [SPEAKER] button. Press the [SPEED] button. Dial the Station Speed Dial bin (000-099). SBX IP 320 Features & Operation Guide...
Page 161 To delete a Station Speed Dial bin: Press the [TRANS/PGM] button. Press the [SPEED] button. Dial the Speed Dial bin number to be erased. Press the [HOLD/SAVE] button. The stored Speed Dial number is erased from the speed bin. SBX IP 320 Features & Operation Guide...
Page 162 If you select a CO Line before dialing a Speed Dial bin number, the selected CO Line is used even though there is a programmed CO Line in the Speed Dial bin number. SBX IP 320 Features & Operation Guide...
Page 163 COS 6 Long distance calls are not allowed; only a max of 7 digits may be dialed. COS 7 Only intercom, paging, and emergency calls are allowed; no dialing allowed on CO Lines. SBX IP 320 Features & Operation Guide...
Page 164 To store continuously, repeat this procedure from Step 3. To make a call using System Speed Dial from a DKTU: Lift the Handset or press the [SPEAKER] button. Press the [SPEED] button. Dial the System Speed Dial bin. SBX IP 320 Features & Operation Guide...
Page 165 System Speed Dial numbers are protected when the system is powered OFF. Admin Programming • Speed Dial Access (PGM 112 - FLEX 9) • System Speed Zone (PGM 232) • CO Dial Tone Detect (PGM 160 - FLEX 6) SBX IP 320 Features & Operation Guide...
Page 166: Private Line
The user is allowed to continue the page for a specified period. After the time expires, the user is disconnected and the page zone(s) returns to idle. SBX IP 320 Features & Operation Guide...
Page 167 Dial 544 (Meet-me Page code). -or- In case of Nomad IP, dial Meet-me Page code and press [Send] button. Press the [HOLD/SAVE] button. The call with the paging party is established and the zone returns to idle. SBX IP 320 Features & Operation Guide...
Page 168 Paging Timeout Timer (PGM 181 - FLEX 10) • Page Warning Tone (PGM 161 - FLEX 4) • Page Access (PGM 111 - FLEX 8) • Internal Page Zone (PGM 118) • External Control Contact (PGM 168) SBX IP 320 Features & Operation Guide...
Page 169: Pre-Recorded Message
To delete a VMIB message for paging: Press the [TRANS/PGM] button. Dial 67. Then the recorded message is deleted. -or- Press the [SPEED] button while the recorded message is playing, then the message is deleted and confirmation tone sounds. SBX IP 320 Features & Operation Guide...
Page 170: Sos Paging
Paging zones include internal, external, and all call paging area. • VMIB SOS paging is not restricted by VMIB Paging timer. The whole VMIB SOS paging can be paged even though Paging Timeout timer expires. SBX IP 320 Features & Operation Guide...
Page 171: Push-To-Talk (Ptt)
PTT follows the feature operation of internal call page, except the Page Timer isn't applied. • The range of internal page zone for PTT follows the internal page zone of each system except conference page zone. SBX IP 320 Features & Operation Guide...
Page 172: Rerouting
8 = Unconditional Station Off-Net Call Forward with Tel Number 9 = No Answer Station Off-Net Call Forward with Tel Number 0 = Follow Me Call forward Dial the number of the destination that will receive the call. Press the [HOLD/SAVE] button. SBX IP 320 Features & Operation Guide...
Page 173 To assign {CALL FORWARD} button at a flexible button: Press the [TRANS/PGM] button. Press a flexible button. Press the [DND/FOR] button. Assign Call Forward type 1. Dial the destination that will receive the call. Press the [HOLD/SAVE] button to accept changes. SBX IP 320 Features & Operation Guide...
Page 174 Dial the destination that will receive the call. Press the [HOLD/SAVE] button. To activate Call Forward: Press the assigned flexible button. The LED of [DND/FOR] button is flashing and the function assigned to the flexible button is activated. SBX IP 320 Features & Operation Guide...
Page 175 To assign {CALL FORWARD} button at a flexible button: Press the [TRANS/PGM] button. Press a flexible button. Press the [DND/FOR] button. Assign the Call Forward type 3. Dial the destination that will receive the call. Press the [HOLD/SAVE] button. SBX IP 320 Features & Operation Guide...
Page 176 To assign {CALL FORWARD} flexible button: Press the [TRANS/PGM] button. Press a flexible button. Press the [DND/FOR] button. Assign the Call Forward type 4. Dial the destination that will receive the call. Press the [HOLD/SAVE] button. SBX IP 320 Features & Operation Guide...
Page 177 Press the [DND/FOR] button. Dial the Call Forward code 5. Seize a CO Line, if required. Dial the Speed Dial bin number with the desired phone number. Replace the handset and go on-hook. SBX IP 320 Features & Operation Guide...
Page 178 Lift handset or press the [SPEAKER] button. Press the [DND/FOR] button. Dial Call Forward Code 8. Seize a CO Line, if required. Dial the desired phone number instead of speed bin. Replace the handset and go on-hook. SBX IP 320 Features & Operation Guide...
Page 179 CO Line and dial the telephone number assigned by the attendant. Note that the system will automatically disconnect the call after the Unsupervised Conference Timer has expired. FIELD ACCESS CODE CO Group Access 801-824 Individual CO 88XX Access Retrieve Held CO Line SBX IP 320 Features & Operation Guide...
Page 180 If a speed bin is programmed in a Flexible button, you may press the Flexible button instead of dialing the speed bin number. • Toll restriction will be based on the COS of outgoing CO Line. SBX IP 320 Features & Operation Guide...
Page 181 To register the authorization code in a station: Press [TRANS/PGM] button. Dial 31. Enter the desired Authorization Code (5 digits). Press [HOLD/SAVE] button to Save. Condition • An Authorization code must be registered to use Follow-me Call Forward. SBX IP 320 Features & Operation Guide...
Page 182 Call forward is maintained until it is deactivated. • A call cannot be forwarded to a station in DND mode; when trying to forward to the station, an error tone will be heard. SBX IP 320 Features & Operation Guide...
Page 183 If there is no direct {CO} button or {LOOP} button at destination station, the station will be bypassed. Admin Programming • Preset Call Forward (PGM 121) • Preset Call Forward Timer (PGM 181 - FLEX 12) SBX IP 320 Features & Operation Guide...
Page 184: Call Transfer
Seize a CO Line and dial the number of the external party that will receive the call. When the called party answers, announce the call transfer. Replace the handset and go on-hook. SBX IP 320 Features & Operation Guide...
Page 185 If the call still remains unanswered, the attendant will also receive a recall for the Attendant Recall time. After that, the transferred call will be disconnected. SBX IP 320 Features & Operation Guide...
Page 186 Press and release the hook-switch, the intercom dial tone sounds. The CO Line is placed on exclusive hold, and the Transfer Recall timer is activated. Dial the Station number the call will be transferred to. Replace the handset and go on-hook. SBX IP 320 Features & Operation Guide...
Page 187 Transfer Recall Timer (PGM 180 - FLEX 7) • Hold Recall Timer (PGM 180 - FLEX 5) • Attendant Recall Timer (PGM 180 - FLEX 1) • No Touch Answer (PGM 111 - FLEX 7) SBX IP 320 Features & Operation Guide...
Page 188: Holding And Parking
Press the {CO} button. -or- Dial 8 # and the CO Line number. To access a CO Line on Exclusive/System Hold from the SLT where the hold was placed: Lift the handset. Dial 8*. SBX IP 320 Features & Operation Guide...
Page 189 Exclusive Hold. When Exclusive Hold is assigned, another station in the group cannot seize the held call. When System Hold is assigned, another station in the group can seize the held call and answer. SBX IP 320 Features & Operation Guide...
Page 190 Note: A Station must have a {CO} or {LOOP} button, to retrieve the call. Operation To park a call: Press the [TRANS/PGM] button. Dial the parking location 601-608. Replace the handset or go on-hook. Page the desired User to retrieve the call. SBX IP 320 Features & Operation Guide...
Page 191 Recall time, the CO Line call will be disconnected and the line will be returned to an idle state. • In case of ICM call parking, the attendant will not receive recall. Admin Programming Call Park Recall Timer (PGM 180 - FLEX 2) SBX IP 320 Features & Operation Guide...
Page 192: Pick-Up
A {CO Line}, {POOL} or {LOOP} button is required to pick up a CO Line call. • When several calls are queued at a station or hunt group, the pick-up depends on the Pick-up Priority (PGM 173). • Queued callback and private line cannot be picked up. SBX IP 320 Features & Operation Guide...
Page 193 A Station can answer an intercom call placed to a Doorbox using directed call pick-up. Admin Programming • Refer to the SBX IP 320 Installation Guide, Direct Call Pick up Code (PGM 107 - FLEX 6) • PLA Priority Setting - Pick-up Priority (PGM 173) Group Call Pick Up A station can pick up a call ringing at another station in the same pick-up group.
Page 194: Software Upgrade
PLA Priority Setting (PGM 173) - Pick-up Priority Software Upgrade The SBX IP 320 MBU software can be upgraded by SBX IP 320 upgrade program using a PC. To upgrade with the SBX IP 320 upgrade program, the PC and SBX IP 320 system must be connected through Serial, LAN, or MODEM interface.
Page 195: Lan
Connect the LAN cable to the PC LAN-card. Run the ipLDK PC Upgrade program. Select the ipLDK system to be upgraded. Click on the OK button. Select the port type TCP Connection. Click on the Select button. SBX IP 320 Features & Operation Guide...
Page 196 Click on the Start button; the MBU software upgrade will begin. 10. When the ROM file is finished downloading, the SBX IP 320 System will erase the previous ROM data and fill the SBX IP 320 ROM area with the new ROM file.
Page 197: Modem
• Refer to the SBX IP 320 Installation Guide, IP Setting for MBU (PGM 108) MODEM The SBX IP 320 MBU software can be upgraded through Modem interface by using the ipLDK upgrade program in a remote PC. Operation To upgrade the Modem software Run the ipLDK PC Upgrade program.
Page 198 Select the port type Modem Connection. Click on the Select button. Enter the SBX IP 320 Dial No., the Admin Password, and the path of the Binary File. Click on the Next button. Select your Modem Type in the Modem Configuration dialog box.
Page 199: Serial (Com Port)
Software Upgrade • If the ROM files you want to send are invalid, the SBX IP 320 MBU software upgrade will not be started. Admin Programming • Modem Assignment - ASC Device (PGM 170) Serial (COM port) The MBU software can be upgraded through RS-232C interface by using the ipLDK upgrade program in the PC.
Page 200 Software Upgrade Select the port type Serial Connection. Click on the Select button. Enter the Serial Port Number, Admin Password, and select the serial port Baud Rate. Click on the Next button. SBX IP 320 Features & Operation Guide...
Page 201 Click on the Start button; the MBU software upgrade will begin. 10. When the ROM file is finished downloading, the SBX IP 320 System will erase the previous ROM data and start to fill SBX IP 320 ROM area with the downloaded ROM file.
Page 202: Station Message Detail Recording (Smdr)
Station Message Detail Recording (SMDR) Station Message Detail Recording (SMDR) The SBX IP 320 System SMDR (station message detail recording) provides detailed information about both incoming calls and outgoing calls. In this feature, it is programmable to record all calls or just outgoing long distance calls. SMDR information includes outgoing CO Line, dialed number, time, date, station that answer the call, and duration of call.
Page 203 ICM HUNT Call SMDR record is same as just ICM Call. For example, Station 100 call to Hunt 620, and answer 620 member Station 110, then [STA] field Station 100, and [DIALED] field Station 110. SBX IP 320 Features & Operation Guide...
Page 204 ICM SMDR Print is possible when ICM SMDR PRINT is set to ON (PGM 177 - FLEX Admin Programming • SMDR Attributes (PGM 177) • Metering Unit (PGM 142 - FLEX 3) • SLT DTMF RLS Timer (PGM 181 - FLEX 13) • SMDR Local Code Table (PGM 204) SBX IP 320 Features & Operation Guide...
Page 205: Print-Out
R: Direct call (DID) to a station, but the call was disconnected before the station answers. Or direct call to station (A), but station (A) does not answer and the call was forwarded to station (B). The call was disconnected before station (B) answers. SBX IP 320 Features & Operation Guide...
Page 206 To activate the SMDR record, the SMDR field must be set in ADMIN programming. Admin Programming • SMDR Print Enable (PGM 177 - FLEX 2) • Long distance/ All Call Recorded (PGM 177 - FLEX 3) • Print Lost Call (PGM 177 - FLEX 6) SBX IP 320 Features & Operation Guide...
Page 207: Supplementary Service
PGM 186 - FLEX 17 - Collect Call Enabled/Disabled (select type of collect call service) 0 : Disabled, 1:Without Indicator, 2:With Indicator • PGM 186 - FLEX 18 - Collect Call Make Timer • PGM 186 - FLEX 19 - Collect Call Break Timer SBX IP 320 Features & Operation Guide...
Page 208: Message Wait Notification To Mobile Extension
PGM 292 - FLEX 1 - SMS Receive Station Assignment • PGM 292 - FLEX 3 - SMS Usage • PGM 292 - FLEX 4 - SMS Outgoing CO (CO to use for SMS sending) • PGM236 - Mobile Extension SBX IP 320 Features & Operation Guide...
Page 209: Pstn Short Message Service (Sms)
According to the SMS standard specification (ETSI ES201 912 V1.1.1, protocol 1), the SBX IP 320 system can support the PSTN SMS service. The SBX IP 320 system can receive SMS from PSTN and send SMS message to the PSTN using application or terminal.
Page 210 If the extension can store a message, the message is moved from the memory of the SBX IP 320 to the extension so that the message is deleted from the memory of the SBX IP 320. The following table contains the information on the storage place for each SMS message.
Page 211 User initiates the transmission of the message. Actually, the procedure is the same even if the SMS SLT is connected to the SBX IP 320 system. That is, the user edits an SMS message from the SMS SLT and initiates the transmission.
Page 212 A max of 4 SMS Channels are serviced. • A max of 100 SMS messages can be stored in the SBX IP 320 system. If the SMS message buffer is full, a warning message is sent to attendant and a new SMS message cannot be received.
Page 213: Traffic Analysis
The traffic data is output to the RS-232C or LAN. The system supports the following traffic reports. • Attendant Traffic Report • Call Summary Report • Call Hourly Report • H/W Unit Usage Summary Report • CO line Traffic Summary Report • CO line Traffic Hourly Report SBX IP 320 Features & Operation Guide...
Page 214 The Printing of all summary service will generate an attendant traffic report, call summary report, H/W unit usage summary report, and CO traffic summary report. Admin Programming • Print Port Selection (PGM 175) SBX IP 320 Features & Operation Guide...
Page 215: Attendant Reports
Traffic Analysis Attendant Reports The SBX IP 320 system supports the following report to analyze the attendant resource. • Attendant Traffic Report - Choose one of the following: time duration, today's peak time, yesterday's peak time, last hour, yesterday's total and today's total. It provides the following information fields.
Page 216 00:00 00:00 Sys 4807 --:-- 04:21 00:13 00:00 00:09 00:04 Main 3619 --:-- 01:04 00:21 00:00 --:-- 00:01 Main 2618 --:-- 00:05 00:00 00:00 --:-- --:-- Main 3629 --:-- 02:58 00:23 00:00 00:14 00:03 Main SBX IP 320 Features & Operation Guide...
Page 217: Call Reports
To print the Call Summary Report at the main Attendant station: Press the [TRANS/PGM] button. Dial 0125. To print the Call Hourly Report at the main Attendant: Press the [TRANS/PGM] button. Dial 0126. SBX IP 320 Features & Operation Guide...
Page 218: Co Reports
CO line is seized for use by an incoming call or an outgoing call. • Total Attempt - The number of incoming and outgoing call attempt in the CO group • Incoming Attempt - The number of incoming call attempt in the CO group. SBX IP 320 Features & Operation Guide...
Page 219 Select Measurement Time type. Press the [HOLD/SAVE] button. To print the CO Traffic Hourly Report at the main Attendant station: Press the [TRANS/PGM] button. Dial 0129. Enter the CO group number. Press the [HOLD/SAVE] button. SBX IP 320 Features & Operation Guide...
Page 220: Hardware Unit Reports
CPTU, VMIB during the listed hour. It is calculated by incrementing a counter for each request. Total Demand - The system-wide total number of requests that are denied because there is no available H/W unit during the listed hour. SBX IP 320 Features & Operation Guide...
Page 221 Report Type : H/W Unit Usage Summary Report - Yesterday Total Date: 02/12/08 13:15 ==================================================== Unit Num Anal Total Total Type Unit Hour Req Denied VMIB 4 --:-- DTMF 13 --:-- CPTU 12 --:-- SBX IP 320 Features & Operation Guide...
Page 222: Voice Service
Hang up when transfer is completed. After transfer action is ended, the transferred party hears a recorded message and a confirmation tone; then they can record a voice message. Conditions • The VMIB Access option must be ON (PGM 113 - FLEX 2). SBX IP 320 Features & Operation Guide...
Page 223: No Answer Call To Vmib
FLEX 2). Admin Programming • NO Answer to VMIB timer (PGM 181 - FLEX 20) • Auto Forward to VMIB (PGM 113 - FLEX 14) • VMIB Access (PGM 113 - FLEX 2) SBX IP 320 Features & Operation Guide...
Page 224: Recording System Vmib Announcement
Dial the code 06. Dial the appropriate message number (when there is a recorded message in the number dialed, the recorded message is played). Press the [SPEED] button while the message is playing to delete it. SBX IP 320 Features & Operation Guide...
Page 225 Reserved (for Office version) Wakeup Prompt (only for Hotel version) Station Off-net Forward Prompt DND Prompt No Answer Prompt Reserved Reserved Remote VMIB Control Main Menu Prompt Remote VMIB Sub-menu for digit 1 in Main Menu SBX IP 320 Features & Operation Guide...
Page 226 You should delete the recorded message to cancel the recording. • To record or delete a message at attendant station, all the VMIB ports should be in the idle state. SBX IP 320 Features & Operation Guide...
Page 227: Recording User Vmib Announcement
Press the [TRANS/PGM] button. Dial 61. Dial the message number; the announcement "Press the # button to record." If there is already a recorded message in the number dialed, the recorded message will be played. SBX IP 320 Features & Operation Guide...
Page 228 Press the flashing [CALLBK] button; for SLT and 2/8 BTN DKTU, dial 557. The message number prompt is heard and the voice message (FIFO or LIFO) and Time & Date prompt for the message is played. SBX IP 320 Features & Operation Guide...
Page 229 To retrieve left message wait, the order of playing is changeable. Originally, TIME, DATE, and a left message are played. Depending on how ADMIN is set, DATE, TIME, and a left message are played. SBX IP 320 Features & Operation Guide...
Page 230 VMIB Forward No Answer Timer (PGM 181 - FLEX 1) • VMIB User Record Timer (PGM 181 - FLEX 3) • VMIB Valid User Message Timer (PGM 181 - FLEX 4) • VMIB Rewind Message Timer (PGM 181 - FLEX 17) SBX IP 320 Features & Operation Guide...
Page 231: Remote Control
1 = to listen to the current message again • 2 = to listen to the next message • 3 = to delete the current message • 4 = to delete all received messages SBX IP 320 Features & Operation Guide...
Page 232 Admin Programming • VMIB User Record Timer (PGM 181 - FLEX 3) • Inter-digit Timer (PGM 181 - FLEX 8) • VMIB Message Rewind Timer (PGM 181 - Flex 17) SBX IP 320 Features & Operation Guide...
Page 233: Two-Way Recording
The recording feature is not available to SLT. • The recording operation is canceled when station goes off-hook, presses the {RECORD} button again, presses the [FLASH] button, or the CO party hangs up. SBX IP 320 Features & Operation Guide...
Page 234 [FLASH] button, or the CO party hangs up. • Not available for intercom call recording. • If the system has an external voice mail system, the conversation will be recorded to the external voice mail system. SBX IP 320 Features & Operation Guide...
Page 235: Vmib Announcement For Auto Attendant
VMIB message and can reroute to another user using CCR. Conditions • Not available for recall and transferred calls. • CO ringing should be assigned to only the Attendant. Admin Programming • Auto Attendant VMIB Announce Number (PGM 165) SBX IP 320 Features & Operation Guide...
Page 236: Vmib Message Transfer
Press the [CALLBACK] soft button. The system dials the displayed CLI automatically. Conditions • It is possible only with the 7224D which has 3 soft keys. • Though a user makes the callback using the CLI, the VMIB message is not deleted. SBX IP 320 Features & Operation Guide...
Page 237: Voip Service
IP address would be used). Ex., IP Address: 156.147.3.201, Dialed number:156*147*3*201) Press the # button to place the call. If the Called Party is a user in the SBX IP 320 System, ringing will follow the pre-defined Ring Assignment (PGM 144).
Page 238: Call By Routing Table
CO Line Service Type (PGM 140) - ISDN DID/MSN • VOIB IP Setting (PGM 340) • DID Conversion Type (PGM 143 - FLEX 4) • Flexible DID Table (PGM 231) - (used in case of DID Conversion Type 2) SBX IP 320 Features & Operation Guide...
Page 239: Early H.245
CONNECT message from a called endpoint that contains an encapsulated H.245 message, it must forward the H.245 message using a FACILITY message. Admin Programming • H.245 Tunneling (PGM 340 - F20) SBX IP 320 Features & Operation Guide...
Page 240: Normal/Fast Mode For H.323
& elongated round trip times irrespective of the precedence set. Somewhere in between these two extremes we expect to see a window where the TOS actually has an effect on the RTT/packet loss (high RTT/Packet loss at TOS=0 & low RTT/Packet loss at TOS=224). SBX IP 320 Features & Operation Guide...
Page 241 Since there is no load on the line, one would expect the TOS to have no effect on the ping statistics. Rightly so, we see from the chart that the obtained results are similar to the predicted results. Admin Programming • Precedence value (PGM 340 - F 21) SBX IP 320 Features & Operation Guide...
Page 242 VoIP Service SBX IP 320 Features & Operation Guide...
Page 243 Automatic Call Release Call Forward, Station Off-net with Tel Num (Unconditional, No answer) Automatic Fax Transfer Call Forward, Unconditional Automatic Hold Call Handling Automatic Privacy Calling Line Identification Presentation (CLI) Call Log Call Offer SBX IP 320 Features & Operation Guide...
Page 244 External Device Control CO Traffic Hourly Report CO Transit - In CO Transit - Out Customer Call Routing (CCR) with VMIB Flash Flexible Buttons Forced Hands-free Mode Forced Trunk Disconnect Data Line Security SBX IP 320 Features & Operation Guide...
Page 245 Net Call Forward - No Answer Internal, External, All-Call, and Meet-Me Page Net Call Forward - Unconditional Internet Protocol (H.450) Net Conference ISDN Service Net Follow-Me Forward Net Transfer No answer Call to VMIB SBX IP 320 Features & Operation Guide...
Page 246 System VMIB Announcement Recording System VMIB Announcement Recording User VMIB Announcement Terminal Group Remote Control Time & Date Setup (Digital Network) Rerouting TOS for H.323 Ring Assignment Traffic Analysis Ring Group Two-way Recording SBX IP 320 Features & Operation Guide...
Page 247 User VMIB Announcement VMIB Announcement for Auto Attendant VMIB Message Transfer VMIB Message with CLI Voice Mail Group Voice Over VoIP Call by Routing Table VOIP Networking Wakeup Walking Class of Service (Walking COS) SBX IP 320 Features & Operation Guide...
Page 248 Index IND-6 SBX IP 320 Features & Operation Guide...

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