Hunt Groups; Common Hunt Group Features - Vertical SBX IP 320 Features & Operation Manual

Hunt Groups

Hunt Groups
Stations can be grouped so incoming calls may be routed to an idle station in the group. The
number of Hunt groups and the number of Station in a Group are:
Several VMIB announcements may be provided to each Hunt group. If a call is not answered
when the 1st Announcement Timer expires, the second announcement will be provided if the
call continues to wait. The second announcement may be repeated until the call is answered or
disconnected by the User.
A Hunt Group may be assigned as one of the following 5 types:
CIRCULAR
TERMINAL
UCD (UNIFORM CALL
DISTRIBUTION)
RING
VM (VOICE MAIL)

Common Hunt Group Features

Common Hunt Group features include
VMIB Announcement - The SBX IP 320 system supports first and secondary VMIB
announcements for the Hunt Group. When a call is received at the hunt group, the pre-assigned
VMIB announcement will be played to the caller if the VMIB announcement is set and the timer
expires. If the call is not answered when the second announcement timer expires, this
announcement will be played. Also, the secondary announcement can be repeated as its
programming.
Overflow Destination - If the overflow timer expires and the call is unanswered, the call will
be diverted to the overflow destination. The overflow destination can be an extension, a Group,
VMIB announcement, or a system speed dial bin number.
HUNT GROUPS
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A call is routed to the hunt group. If the first destination is unavailable or the call is
unanswered, the call is routed to the next station in the group.
If the call is unanswered or the destination is unavailable, it is directed to the next listed
station in the group. The call will continue to be routed until reaching the last station in the
group.
Calls are routed to the station in the group that has been idle for the longest time.
All stations in the group will ring when a call is received.
This group is assigned for Voice Mail and only the SLT assigned as the member of the VM
group.
SBX IP 320 Features & Operation Guide
STATIONS/HUNT GROUP
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