After a power outage, all voicemail programming on the Vertical SBX IP 320 was wiped, including passwords and user greetings. As a result, when attempting to transfer a call directly to a user's voicemail, the call immediately returns to the person who attempted the transfer instead of reaching the voicemail greeting.

This answer is automatically generated

Summary of Contents for Vertical SBX IP 320

Page 1 SBX IP 320 Phone User Guide SBX IP 320 Phone User Guide...
Page 2 FAR, or in the DOD or NASA FAR Sup- plement. Unpublished rights reserved under the Copyright Laws of the United States. Contractor/manufacturer is Vertical Communications, Inc., 10 Canal Park, Suite 602, Cambridge, MA 02141-2249. SBX IP 320 Phone User Guide...
Page 3 Information pertaining to DID pertains only to SIP Trunking. R E V I S I O N H I S T O R Y Documentation Changes SBX IP 320 Phone User Guide Page No. 2-63 2-63 2-53...
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Page 5: Table Of Contents
Using Pre-Selected Display Messages - - - - - - - 2-26 Programming Flex Buttons- - - - - - - - - - - - - - - - 2-30 SBX IP 320 Phone User Guide (continued on next page)
Page 6 Voice Over - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-61 Voice Mail - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-62 SBX IP 320 Phone User Guide...
Page 7 User Programming - - - - - - - - - - - - - - - - - - - - - 3-13 Voice Mail - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-14 SBX IP 320 Phone User Guide Contents...
Page 8 Universal Night Answer - - - - - - - - - - - - - - - - - - 4-18 Voice Mail - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-19 SBX IP 320 Phone User Guide...
Page 9: Phone Features
8-Button Digital Phones - - - - - - - - - - - - - IND-1 24-Button Digital Phones - - - - - - - - - - - - IND-2 Single Line Telephone (SLT) - - - - - - - - - IND-3 SBX IP 320 Phone User Guide...
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Page 11 • How to Use this Guide - see page 1-2 • Getting Help - see page 1-3 • Connecting Your Phone - page 1-4 • 911 Feature - page 1-5 SBX IP 320 Phone User Guide...
Page 12: How To Use This Guide
For specific details about using an SBX SLT Phone, see chapter 4. Feature Index You can also use the Feature Index at the back of this document to find page locations for each feature available on your phone type. How To Use This Guide SBX IP 320 Phone User Guide...
Page 13: Getting Help
Vertical Technical Support If you System Administrator is unavailable, or you have questions that he/she cannot answer your questions, you can at 1-888-422-2305, Option 4. Chapter 1: Introduction contact Vertical Technical Support SBX IP 320 Phone User Guide...
Page 14: Connecting Your Phone
However, if you have any problem or questions getting the connections made properly, contact your System Administrator or refer the manufacturer’s user guide provided with your phone Connecting Your Phone SBX IP 320 Phone User Guide...
Page 15: 911 Feature
ALERT will be alerted of internal stations placing 911 calls. The system can store the sixteen most recent 911 calls. Calling information includes the time/date of the call, as well as the station number from which the call was placed. Chapter 1: Introduction SBX IP 320 Phone User Guide...
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Page 17: Using The 24-Button Digital Phone
This chapter describes the specific features of the SBX 24-Button Digital phones. Included in this chapter: • Using the Basics - see page 2-2 • Customizing Your Phone - see page 2-19 • Using Features and Functions - see page 2-31 SBX IP 320 Phone User Guide...
Page 18: Using The Basics
• Making and Answering Outside Calls - page 2-12 • Using the Hold Feature - see page 2-17 • Transferring Calls - see page 2-18 What’s on the 24-Button Digital Phone SBX IP 320 Phone User Guide Using the Basics...
Page 19 (or headset) mode and handset mode. You can also use this button to exit any menu screen. Note: The button is red when speakerphone is active. SBX IP 320 Phone User Guide...
Page 20: Using The Display
REDIAL--> Soft buttons used to scroll and make selections on the display (see below). NOTE: The Nav Button can also be SBX IP 320 Phone User Guide Using the Basics Current system time (see page 2-25) used to scroll and make selections on the display (see page 2-8).
Page 21: Soft Buttons
(like Callback). SBX IP 320 Phone User Guide MESSAGE WAIT ”, FLASH (continued on next page)
Page 22 (right) to the next available setting and/or option SBX IP 320 Phone User Guide Using the Basics (continued on next page)
Page 23 Meet-Me page. to transfer the current call to another station. SBX IP 320 Phone User Guide (continued on next page)
Page 24 REDIAL--> Return to A P R 0 1 XX previous item < - - I CM SBX IP 320 Phone User Guide Using the Basics Use center "OK" button instead of the "OK" soft button, and sometimes the HOLD/SAVE button.
Page 25: Station Programming Menu Overview
2. ADVA NC ED PR O GR AM 3. S PEE D P RO G R AM 4. MO BIL E X TE NS ION P G M 5. CO NFER ENCE ROOM PGM 6. HOTDE SK P G M SBX IP 320 Phone User Guide...
Page 26: Message Wait And Callback Indicator Lights
• A station message wait request is defined as the MWI request left by another intercom station without a voice message, by pressing the Call Back button when ringing a busy or unanswered station. SBX IP 320 Phone User Guide Using the Basics...
Page 27: Fixed, Pre-Programmed, & Flex Buttons
• Flex buttons are also known as "User Programmable" buttons (see “Programming Flex Buttons” on page 2-30). In addition, Flex buttons that are programmed to access the dial tone, are also known as "line buttons". Chapter 2: Using the 24-Button Digital Phone SBX IP 320 Phone User Guide...
Page 28: Making And Answering Calls
3. Dial the phone number. * For details about using the speaker, (see next page). For information about using a headset on your phone, see page 2-15 SBX IP 320 Phone User Guide Using the Basics (continued on next page)
Page 29: Answering Calls
Press SPEAKER to drop the active call. Chapter 2: Using the 24-Button Digital Phone * For details about using the speaker, (see below). For information about using a headset on your phone, see page 2-15 SBX IP 320 Phone User Guide (continued on next page)
Page 30 Use the VOLUME down (-) and up (+) to adjust the volume of the caller’s voice. Hint: This also works for adjusting the volume of the handset. SBX IP 320 Phone User Guide Using the Basics (continued on next page)
Page 31 SPEAKER MO DE SELE CT BY NEX T B AC K soft button to HE ADSET M ODE SELE CT BY [NE X T ] B AC K SBX IP 320 Phone User Guide NEXT NEXT (continued on next page)
Page 32 2. ADVA N CE D PROGR A M soft button to soft button to 5. EA R/M I C P RO G R A M B AC K SBX IP 320 Phone User Guide Using the Basics (continued on next page)
Page 33: Using The Hold Feature
Chapter 2: Using the 24-Button Digital Phone soft button to EAR/MIC EA R/M IC H EADSET > OFF B AC K soft button to EA R/M IC H EADSET > ON B AC K SBX IP 320 Phone User Guide NEXT NEXT...
Page 34: Transferring Calls
19 4 15 55 22 22 LIN E 08 TR ANS soft button or TRANS/PGM to put the current call on hold. soft button. SBX IP 320 Phone User Guide Using the Basics 00:00:03 CONF MUTE--> TRANS soft button or...
Page 35: Customizing Your Phone
1. BAS IC PROGR A M 2. ADVA NC ED PR OGR A M soft button to STATION 1. STATION NAME PROGRAM option is 2. RING PR OGR A M BACK soft button to SBX IP 320 Phone User Guide (continued on next page)
Page 36 40 = 4 80 = 8 50 = 5 90 = 9 60 = 6 70 = 7 SBX IP 320 Phone User Guide Customizing Your Phone 02 : 34 p m CONF REDIAL--> 61 = M 62 = N...
Page 37: Setting Your Password
4. PA SS WO RD PROGR A M B AC K soft button to > PA SS WO R D R EG I S TER SELE CT BY [NE X T ] B AC K SBX IP 320 Phone User Guide NEXT (continued on next page)
Page 38: Changing Your Password
> PA SSWOR D CHAN GE SELE CT BY [NE X T ] B AC K soft button to EN TER CURR ENT PASSWORD > B AC K SBX IP 320 Phone User Guide Customizing Your Phone NEXT (continued on next page)
Page 39: Recording Your Station Name (Voice Title)
- A confirmation tone sounds. Chapter 2: Using the 24-Button Digital Phone note on E N T E R PAS S WO R D soft button to B AC K to complete and save the recording. SBX IP 320 Phone User Guide...
Page 40: Setting Ring Types
RIN G T Y PE : 01 ( 01 -1 5 ) SELE CT BY [NE X T ] B AC K soft button to save the setting. SBX IP 320 Phone User Guide Customizing Your Phone NEXT...
Page 41: Setting The Htp Mode
4. PA SS WO R D P RO G R AM B AC K soft button to TO NE M O DE SELE CT BY [NE X T ] B AC K SBX IP 320 Phone User Guide option is selected. NEXT (continued on next page)
Page 42: Using Pre-Selected Display Messages
SELE CT BY [NE X T ] soft button to B AC K D EC 03 0 8 PIC KU P SBX IP 320 Phone User Guide Customizing Your Phone NEXT STATI O N 1 00 ( P) 0 8 :3 4 a m...
Page 43 Nav AT BR AN CH O F F ICE B AC K O UT O F OF F I CE RE TURN AT T IME XX:XX B AC K SBX IP 320 Phone User Guide (continued on next page)
Page 44 1 6: 30 PR ES S O K KEY B AC K O UT O F OF F I CE RE TURN AT T IME soft button to PIC KU P SBX IP 320 Phone User Guide Customizing Your Phone P.DVU 04 :30 p m CONF REDIAL...
Page 45 7. Enter the message you want to have displayed (see “Entering Characters for Display Entries” on page 2-20). 8. Press the Chapter 2: Using the 24-Button Digital Phone soft button to save the message. SBX IP 320 Phone User Guide...
Page 46: Two Way Recording
Sy s t e m s p e e d d i a l P G M + 72 R i n g A ns we r M o de SBX IP 320 Phone User Guide Customizing Your Phone P G M + 6 5...
Page 47: Using Phone Features And Functions
B AC K E N T E R YO UR WA KE U P TI ME 08 : 30 B AC K SBX IP 320 Phone User Guide 1 0 :0 0 a m ERASE 1 0 :0 0 a m...
Page 48 WAKE UP R ING F EB 01 08 soft button. soft button to complete the cancellation. SBX IP 320 Phone User Guide 1 0 :0 0 a m ERASE STATI O N 1 00 ( T ) *1 0 :0 0 a m...
Page 49: Automatic Called Number Redial
However, the number of times and frequency the number is automatically re-dialed is set by your System Administration. Chapter 2: Using the 24-Button Digital Phone 12 3 45 67 8 LIN E 08 RE COR D FLASH SBX IP 320 Phone User Guide Note below). 00:00:03 ACNR-->...
Page 50: Call Log
1. RECEIVED CALL 2. D I ALE D C AL L soft button to 12 3 45 67 89 05 FE B 08 BACK BACK soft soft button to dial the number. SBX IP 320 Phone User Guide (continued on next page)
Page 51 01 2 34 56 78 9 03 /1 0 BAC K soft button soft 01 2 34 56 78 9 03 /1 0 BAC K SBX IP 320 Phone User Guide 16:02 C NT : 01 SELECT> ANSWER 16:02 C NT : 01 SELECT>...
Page 52 03 /1 0 BAC K ENT ER S PD B I N NO (0 00 ) CL I M SG U SE D PAUS E SBX IP 320 Phone User Guide 16:02 C NT : 01 SELECT> DELALL SELECT> DEL A LL...
Page 53: Callback
4. Dial the external phone number. Chapter 2: Using the 24-Button Digital Phone CO L I NE 0 01 B U S Y Q UE UE I NG ( [C AL LB K] ) CALLBK SBX IP 320 Phone User Guide...
Page 54: Camp-On
[CAL LBK] CA MP ( *) MS G CAMP-ON FL AS H- -> C AMP -O N BY S TA 1 0 5 05 FE B 08 TR A NS CONF SBX IP 320 Phone User Guide STEP 09:51 M U TE- - >...
Page 55: Conference
C A L L TO S TA 1 00 D EC 03 0 8 TR ANS soft button soft button twice to connect all of the participants. SBX IP 320 Phone User Guide 0 8 :3 4 a m CO NF MUTE-->...
Page 56: Do Not Disturb (Dnd)
L INE 0 8 R ECO RD B US Y : S TA 10 5 [ CA LL B K] C AM P (* ) M S G SBX IP 320 Phone User Guide 0 8 :3 4 a m 00:00:03 FLASH ACNR-->...
Page 57: Forward Calls
• Enter a voice mailbox number (for either a station or Hunt Group) to forward calls to voice mail. Chapter 2: Using the 24-Button Digital Phone EN TER FOR WARD T YP E ( 0 - 9 , # ) SBX IP 320 Phone User Guide (continued on next page)
Page 58 F OL LO W- ME F O R WARD EN TER STA/ HUNT /#( V MIB) UNCO NDITIONAL FO R WARD EN TER STA/ HUNT /#( V MIB) , enter the destination SBX IP 320 Phone User Guide (continued on next page)
Page 59 F OR WA R D TO O F F- _ N E T EN TER CO BT N/SP D-BIN FORWARD TO OFF-NET SPD-BIN (Speed Dial Number) that SBX IP 320 Phone User Guide , then press the CO (continued on next page)
Page 60 F OR WA R D TO O F F- _ N E T EN TER CO BT N/SP D-BIN , then press the Flex/Line key NO ANS FOR WARD TO OFF-_NET EN TER CO BT N/SP D-BIN then press the Flex/Line key SBX IP 320 Phone User Guide...
Page 61: Hotdesk
5. CO NFER ENCE ROOM PGM 6. HOTDES K PROGR A M on the Nav 1. HOTDES K LO G IN LOG IN option 2. HOTDE SK LO G OUT SBX IP 320 Phone User Guide (continued on next page)
Page 62 AG ENT LO G OU T W ITH NO FOR WARD SET ? soft button to store the setting and complete the log out. SBX IP 320 Phone User Guide STATI O N 1 31 ( T ) 0 6 :0 0 a m...
Page 63: Leave A Message (Msg)
BU SY : STA 1 01 [CAL LBK] CAMP (* <--M ONITOR (see example to "Barge-in" without the participants knowing you are SBX IP 320 Phone User Guide 0 8 :3 4 a m FLASH STEP MONITOR option. (continued on next page)
Page 64: Mute
Using Phone Features and Functions MO NITOR STA 10 1 J OI N MO NITOR STA 10 1 J OI N 14 1 05 55 77 71 LIN E 08 TR ANS CONF SBX IP 320 Phone User Guide DROP DROP 00:00:03 MUTE-->...
Page 65: Paging
Note: All Call Pages are time limited. If the user exceeds the allotted paging time, the page is automatically disconnected. Chapter 2: Using the 24-Button Digital Phone SBX IP 320 Phone User Guide (continued on next page)
Page 66: Sending A Page
Using Phone Features and Functions ACCESS CODE ITEM 501-510 Internal Page Zones 506-510 Conference page zones Internal All Call Page Meet Me Page External Page Zone All Call Page (Internal & External) SBX IP 320 Phone User Guide (continued on next page)
Page 67 Chapter 2: Using the 24-Button Digital Phone SEND soft button. soft PAG E F RO M S TA 10 3 D EC 03 0 8 ME ET M E SBX IP 320 Phone User Guide 0 8 :3 4 a m...
Page 68: Parking
If the call is still not retrieved it will route to the Automated Attendant, then it will be disconnected if not retrieved from there. Using Phone Features and Functions SBX IP 320 Phone User Guide...
Page 69: Park And Page
Automated Attendant, then it will be disconnected if not retrieved from there. Chapter 2: Using the 24-Button Digital Phone SBX IP 320 Phone User Guide...
Page 70: Phone Book/Dial By Name
C A L L TO J OE 01 FE B 08 MS G 19 1 45 55 23 23 LIN E 00 8 TR ANS SBX IP 320 Phone User Guide SEND 0 6 :0 0 a m FLASH 00:00:03 CONF...
Page 71: Pickup
PIC KU P soft S TAT I ON 1 00 ( T ) D EC 03 0 8 PIC KU P SBX IP 320 Phone User Guide 0 8 :3 4 a m CONF REDIAL 0 8 :3 4 a m...
Page 72: Speed Dialing
SPD_NO LAST(*) SAVE(#) D I AL _BY _ NAM E( [S PE ED ]) S PE E D soft button to search available speed dial numbers SBX IP 320 Phone User Guide 05 : 35 p m DELETE (continued on next page)
Page 73 2. ADVA NC ED PR OGR A M soft button to 3. SPE ED PROGR A M 5. MO BILE EX T ENS IO N PGM SBX IP 320 Phone User Guide DIAL BY STA SPD (continued on next page)
Page 74 EN TER NAM E (S PD 00 7 ) B AC K > A B C COM PA NY EN TER NAM E (S PD 00 7 ) B AC K soft button to SBX IP 320 Phone User Guide DELETE...
Page 75: Button Digital Phones
(see Warning above). 2. Press the Record Flex button. Chapter 2: Using the 24-Button Digital Phone 12 1 35 55 67 67 LIN E 08 RE COR D FLASH SBX IP 320 Phone User Guide 00:00:03 ACNR-->...
Page 76: Button Digital Phones
[ 4] T I ME / CON F- RO O M [ 5] M ES S AG E [ 6] A NNOUNCEM ENT [ 7] S U PP LE ME NTARY [ *] S YS TE M SBX IP 320 Phone User Guide 0 2: 0 4 pm...
Page 77: Voice Over
TR A NS CONF V OI C E O VE R S TA 1 01 05 FE B 08 TR A NS CONF SBX IP 320 Phone User Guide 09:51 M U TE- - > 09:51 M U TE- - >...
Page 78: Voice Mail
Using Phone Features and Functions NEXT soft button to play the next message. soft button to play the message again. DELETE soft button to delete the current message. CALLBK , or (see page 2-63) SBX IP 320 Phone User Guide (continued on next page)
Page 79 REWIND , the message will rewind another few soft button to immediately dial the station that left the SBX IP 320 Phone User Guide (continued on next page)
Page 80 4. Enter your password, then press #. 5. Follow the prompts to listen to (and manage) your messages. Using Phone Features and Functions soft button if you want to include a comment along with SBX IP 320 Phone User Guide (continued on next page)
Page 81: Mailbox Buttons
Press the mailbox button next to the flashing LED to access the mailbox. To Transfer a Caller Directly to a Mailbox While on a call: Press the pre-programmed mailbox button to transfer the caller directly to that programmed mailbox. Chapter 2: Using the 24-Button Digital Phone SBX IP 320 Phone User Guide...
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Page 83: Using The 8-Button Digital Phone
Using the 8-Button Digital Phone This chapter describes the specific features of the SBX 24-Button Digital phones. Included in this chapter: • Using the Basics - see page 3-2 • Using Features and Functions - see page 3-8 SBX IP 320 Phone User Guide...
Page 84: Using The Basics
• What’s on the 8-Button Digital Phone - see below • Using the Display - see page 3-4 • Making and Answering Outside Calls - page 3-6 What’s on the 8-Button Digital Phone SBX IP 320 Phone User Guide Using the Basics...
Page 85 (or headset) mode and hand- set mode. You can also use this button to exit any menu screen. Note: The button is red when speakerphone is active. dial phone numbers and make entries on the display. SBX IP 320 Phone User Guide...
Page 86: Using The Display
(See page 2-9.) S TATI O N 10 0 ( T ) D EC 0 3 0 8 02 :0 4 p m SBX IP 320 Phone User Guide Using the Basics Current system time (see page 2-25) (continued on next page)
Page 87: Fixed, Pre-Programmed, & Flex Buttons
• Flex buttons are also known as "User Programmable" buttons (see “Programming Flex Buttons” on page 2-30). In addition, Flex buttons that are programmed to access the dial tone, are also known as "line buttons". Chapter 3: Using the 8-Button Digital Phone SBX IP 320 Phone User Guide...
Page 88: Making And Answering Calls
NOTE: Outside line (CO) access codes "9" or "88XX". Contact your System Administrator if you are unsure about what your company access code is. 3. Dial the phone number. SBX IP 320 Phone User Guide Using the Basics (continued on next page)
Page 89: Using The Speaker
Using the Hold Feature • For Details about putting calls on hold, see page 2-17. Transferring Calls • For Details about transferring calls, see page 2-18. Chapter 3: Using the 8-Button Digital Phone SPEAKER* SBX IP 320 Phone User Guide...
Page 90: Customizing Your Phone
2. Press 3. Press 6. 4. Press , then #. At the prompt/tone: 5. Record your name. HOLD/SAVE 6. Press to store the new setting. to complete and save the recording. SBX IP 320 Phone User Guide Customizing Your Phone...
Page 91: Record Your Station Greeting
4. Press #. At the prompt: 5. Begin recording your greeting. 6. Press HOLD/SAVE or SPEAKER to end and save the recording. - A confirmation tone sounds. Chapter 3: Using the 8-Button Digital Phone SBX IP 320 Phone User Guide...
Page 92: Using Phone Features And Functions
“Programming Flex Buttons” on page 2-30. Mailbox Buttons In the idle state on any digital or IP phone (including Soft Phone), all pre-programmed flex buttons assigned as mailbox buttons will flash red when there is an un-played (new) message in the assigned mailbox.
Page 93: Pickup
To Dial the Last Number Dialed 1. Lift the handset or press AND/OR 2. Enter 552. SPEED Press HOLD/SAVE 3. Press the Chapter 3: Using the 8-Button Digital Phone SPEAKER SPEAKER SPEAKER , then press SBX IP 320 Phone User Guide...
Page 94: Speed Dial Numbers
Display Entries” on page 2-20) HOLD/SAVE 6. Press - A confirmation tone will sound. Using Phone Features and Functions 000 to 099 SPEED , then to store the number. to store the name with the destination number. SBX IP 320 Phone User Guide...
Page 95: User Programming
[ 4] T I ME / CON F- RO O M [ 5] M ES S AG E [ 6] A NNOUNCEM ENT [ 7] S U PP LE ME NTARY [ *] S YS TE M SBX IP 320 Phone User Guide 0 2: 0 4 pm...
Page 96: Voice Mail
5. Follow the prompts to listen to (and manage) your messages. Recording a Message in another User’s Voice Mailbox 1. Dial another station. While the phone is ringing: CALL BACK 2. Press At the tone: 3. Record your message. Using Phone Features and Functions SBX IP 320 Phone User Guide...
Page 97: Using A Single Line Telephone (Slt)
SBX phone system. Included in this chapter: • Using the Basics - see page 4-2 • Customizing Your Phone - see page 4-4 • Using Features and Functions - see page 4-8 SBX IP 320 Phone User Guide...
Page 98: Using The Basics
3. Dial the number you want to call. External Calls via CO Individual Access 1. Lift the handset. 2. Dial 88 and a CO line number (01-12). 3. Dial the number you want to call. SBX IP 320 Phone User Guide Using the Basics...
Page 99: Using Hold
5. Wait for the destination target to ring, then hang up before it is answered to complete the transfer. Chapter 4: Using a Single Line Telephone (SLT) TRANS to reconnect to the caller. SBX IP 320 Phone User Guide soft button or...
Page 100: Message Waiting
2. Dial 563. After the confirmation tone sounds: 3. Enter 62. - The date & time prompt plays (e.g., "Date is March, 20th and Time is 00:00.") Customizing Your Phone SBX IP 320 Phone User Guide (continued on next page)
Page 101 5. Hang up. To Delete Your Message 1. Lift the handset. 2. Dial 563. After the confirmation tone sounds: 3. Enter 66. Chapter 4: Using a Single Line Telephone (SLT) SBX IP 320 Phone User Guide (continued on next page)
Page 102 3. Dial 65. 4. Record the paging message. 5. Hang up. To Delete Your Paging Message: 1. Lift the handset. 2. Dial 563. After the confirmation tone sounds: 3. Enter 67. Customizing Your Phone SBX IP 320 Phone User Guide...
Page 103: Setting Pre-Selected Messages
Chapter 4: Using a Single Line Telephone (SLT) LUNCH, RETURN HH:MM ON VACATION, RETURN AT MM:DD OUT OF OFFICE RETURN TIME HH:MM OUT OF OFFICE RETURN MM:DD CALL XX... (17 digits) IN A MEETING, RETURN TIME HH:MM SBX IP 320 Phone User Guide...
Page 104: Using Features And Functions
If an Authorization Codes is required for your phone: 1. Dial a phone number. When you hear a the (long) tone: 2. Enter the authorization code assigned to you, then press # to continue your call. Using Features and Functions SBX IP 320 Phone User Guide...
Page 105: Call Waiting
3. Press the hook-switch. 4. Dial the next number. When the next party answers: 5. Press the hook-switch twice in two seconds to connect all three participants (including yourself). Chapter 4: Using a Single Line Telephone (SLT) SBX IP 320 Phone User Guide...
Page 106: Do Not Disturb (Dnd)
• Enter 620 to 629 to forward your calls to Hunt Group. • Enter a voice mailbox number (for either a station or Hunt Group) to forward calls to voice mail. Using Features and Functions SBX IP 320 Phone User Guide (continued on next page)
Page 107 Have your calls forwarded to another destination when your phone is busy (that is, when you are on another call). Press 2 for BUSY FORWARD, then enter the destination extension. Chapter 4: Using a Single Line Telephone (SLT) SBX IP 320 Phone User Guide (continued on next page)
Page 108 Press 9 for (unconditional) FORWARD TO OFF-NET, then enter the number to which you want your calls forwarded. Using Features and Functions SBX IP 320 Phone User Guide (continued on next page)
Page 109: Cancelling Call Forward
Hint: Remember the location at which the call is parked as you need it to retrieve the call. To Retrieve a Parked Call 1. Lift the handset. 2. Enter the parking location/slot. Chapter 4: Using a Single Line Telephone (SLT) Speaker SBX IP 320 Phone User Guide...
Page 110: Pickup
Should the handset be left off the cradle unattended for any length of time, the user will receive a high pitched signal. Hang up the handset to cancel the alarm. Using Features and Functions SBX IP 320 Phone User Guide...
Page 111: Paging
Dial the specific zone to which you want to send a page (zones are 501 through 510) Chapter 4: Using a Single Line Telephone (SLT) SBX IP 320 Phone User Guide (continued on next page)
Page 112: Queuing
2. Press the hook-switch. 3. Dial 556. When you hear the confirmation tone (indicating that the call has been accepted: 4. Hang up. Redial (Last Number) 1. Lift the handset. 2. Dial 552. Using Features and Functions SBX IP 320 Phone User Guide...
Page 113: Returning Call To Host System
Using Features and Functions Returning Call to Host System If the SBX IP 320 is connected to another system, you can use this feature to transfer a call to an extension on the other system. 1. While connected to an extension call: 2.
Page 114: Station Speed Dial Numbers
2. Enter the UNA Access Code 569 to be connected to the incoming call if it was programmed as an UNA line. Note: Contact your System Administrator for details about UNA lines. Using Features and Functions 000 to 099 SBX IP 320 Phone User Guide...
Page 115: Voice Mail
To Delete the Current Voice Message and Hear the Next Message 3. Press #1. To Save the Current Voice Message and Hear the Next Message Press #2. To Repeat the Current Voice Message Press #3. Chapter 4: Using a Single Line Telephone (SLT) SBX IP 320 Phone User Guide...
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Page 117: Using The Map
4. Press HOLD/SAVE to store the setting. IMPORTANT: Any item designated with an asterisk (*) is a System Administrative feature only (including any related sub-menus). It is not available for User Programming. SBX IP 320 Phone User Guide on the Nav...
Page 118 [4] Deactive Conf-Room - dial 1-9 and password* [5] Call Cover Attr [1] Call Coverage Mode - dial 1, ON; dial 0, OFF [2] Delay Ring Cycle - dial 0-9 SBX IP 320 Phone User Guide Using the Map (continued on next page)
Page 119 ] Enter Admin* [1] Relocation Out* [2] Relocation In* [3] Register Bluetooth [4] Bluetooth [0] HotDesk Login [ ] HotDesk Logout Appendix A: User Programming Map (see “Entering Characters for (see “Entering Characters for ® ® SBX IP 320 Phone User Guide...
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Page 121: Button Digital Phones
Password 3-8 PGM (Trans) button 3-3 PickUp 3-11 Pre-programmed buttons 3-3, 3-5 Redial (last number) 3-11 Speaker 2-14, 3-3 switching to handset 2-14 Station programming 3-9 User programming 3-13 Voice mailboxes 2-65 Volume 2-14 SBX IP 320 Phone User Guide...
Page 122 Speaker 2-3, 2-13 Speed dialing 2-56 Station programming 2-9, 2-19, 2-23 Tone mode 2-25 Transfer calls 2-18 Two-way recording 2-59 User programming 2-60 Voice mail 2-62 Voice over 2-61 Volume 2-14, 2-16 Wake up (alarm) 2-31 SBX IP 320 Phone User Guide...
Page 123 Returning calls to host system 4-17 Shuttle calls 4-17 Speed dial numbers 4-18 Station name programming 4-4 Toggle between calls 4-17 Transferring calls 4-3 Universal night answer 4-18 Voice announcements 4-4 Voice mail 4-13, 4-19 SBX IP 320 Phone User Guide Index: Phone Features...
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Vertical SBX IP 320 User Manual

Chapter 1 Introduction

Chapter 2 Using the 24-Button Digital Phone

Chapter 3 Using the 8-Button Digital Phone

Chapter 4 Using a Single Line Telephone (SLT)

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